Art & Soul Reviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the secure, careful packaging used for fragile items. Many people also highlight the wide selection of beautiful, high-quality handmade products and artwork available on the site. Shoppers consistently mention that the online ordering process is completely straightforward, seamless, and very easy to navigate. Consumers warmly appreciate the helpful communication, friendly staff members, and efficient handling of their purchases from start to finish. Buyers express great satisfaction and state that they would definitely recommend and purchase gifts from this business again.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the range of items and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the exceptional materials and... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Order

Users describe satisfaction with their order experiences, highlighting that the online ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely shop! We were buying online and were delighted with the range of arts and crafts to choose from. Lovely website and fast delivery of our chosen item, which was fragile but packed careful... See more

Company replied

Rated 5 out of 5 stars

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absol... See more

Company replied

Rated 5 out of 5 stars

This is the second year I've ordered vouchers for an elderly relative. I say this because I've made the same mistake twice and ordered a digital card which they can't use. It was all sorted for me wit... See more

Company replied

Rated 5 out of 5 stars

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for bot... See more

Company replied


Company details

  1. #56 of 373 best companies in Gift shop
  2. #5 of 25 best companies in Art Handcraft
  3. #4 of 16 best companies in Shopping outlet

Written by the company

Art & Soul offers a diverse range of Art & Photography, Gifts, Jewellery, Home Fragrance, Greeting Cards, Prints, Bath & Body, Homeware & Stationary for shoppers to buy. By providing permanent, shared retail spaces for artists & makers to display and sell their work in high street locations we provide a unique shopping experience for visitors to our stores in Leeds, Beverley & Hull, Yorkshire. Art & Soul is a growing community of over 300 resident artists and 20,000+ products where shoppers can find something very different to other high street locations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(420)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful necklace

Lovely website i ordered a necklace in blues and greens with pearls. Its gorgeous and came really quickly too. Highly recommend

28 April 2024
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Reply from Art & Soul

Thank you for the wonderful recommendation. We're so glad you love your necklace!

Rated 5 out of 5 stars

A lovely keepsake

Our order has been safely and speedily received ready for our great niece’s christening. I’m sure her parents will love the gift as much as us, and Primrose, as she grows, will treasure the picture containing pressed flowers of her name. Thank you for such a lovely keepsake and for the quick dispatch, really appreciated!

29 April 2024
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Reply from Art & Soul

We're so pleased you were happy with your shopping experience, and we hope Primrose loves her gift too! Thank you for such a lovely review - Alena

Rated 5 out of 5 stars

Love this place

Beautiful earrings, quick delivery and even better that you can have click and collect. So many lovely items in this place.

31 March 2024
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Reply from Art & Soul

Thanks for leaving us a review Samantha. We're really delighted you love shopping with us and on behalf of all our artists and makers we thank you!

Rated 5 out of 5 stars

Wouldn’t hesitate to use again

Wouldn’t hesitate to use again. Lovely stuff reasonably priced, something for everyone.

28 March 2024
Unprompted review
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Reply from Art & Soul

Thank you for taking the time to leave us a review Niamh. The whole team here really appreciate your feedback.

Rated 5 out of 5 stars

Different cards from the norm.

I think the 30th Birthday card I ordered will be quite different from others that my friend will receive. Speedy delivery.

17 March 2024
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Reply from Art & Soul

Thanks for leaving us a review Fiona. Our artists & makers try really hard to make sure you can find something different so we appreciate your comments.

Rated 5 out of 5 stars

Great service

Great service! Speedy delivery and excellent communication

14 March 2024
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Reply from Art & Soul

Thanks for leaving us a review & we're so happy you're happy with our customer service!

Rated 5 out of 5 stars

Great products at very reasonable…

Great products at very reasonable prices - communication was great and purchases were delivered in 3 days

14 March 2024
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Reply from Art & Soul

Thanks for leaving us a review Ollie. We hope you are delighted with your products.

Rated 5 out of 5 stars

I visit this glorious shop when I come…

I visit this glorious shop when I come up to see relatives and absolutely love it so to know I can order on line is the next best thing, no one should go to Beverly without visiting Art and Soul !!!

14 March 2024
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Reply from Art & Soul

Thanks for the review. We really appreciate you coming to visit us and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Cazkitsch always makes the most…

Cazkitsch always makes the most beautiful teddy's and ornaments xx thank you so much for my brooch I love it ❤️❤️🪻xx

7 March 2024
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Reply from Art & Soul

Thanks for leaving Cazkitsch a lovely review Anna. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent small business and after care

I had ordered two beautiful prints, which were posted separately. The first arrived promptly and in perfect condition. The second, which despite being posted via a much more expensive service, arrived late and very badly damaged (probably due to the numerous delays by the courier.
Was easy to make contact about the problem, and a perfect resolution was easily found. My replacement art arrived quickly and in perfect condition.
I look forward to buying from this business again in the future.

29 February 2024
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Reply from Art & Soul

Thank you Andrew for leaving us a review. We're really delighted you are happy with your products and we look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

I just love this shop!

I just love this shop!! The fact you can order online & they deliver is even better. I love being in the shop but convenience since I live half an hour away. Thank you guys!!

4 March 2024
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Reply from Art & Soul

Thanks for taking the time to leave us a review Lilly and for being one of our lovely customers!

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service
Good quality gifts

2 March 2024
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Reply from Art & Soul

Thank you for leaving a review. All of the A&S team and our artists & makers really appreciate your support.

Rated 5 out of 5 stars

Great service

Lovely print. Very fast delivery.

1 March 2024
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Reply from Art & Soul

Thank you for leaving us a review Nicola, we all really appreciate it!

Rated 5 out of 5 stars

Great shop, lots of creators

Great shop, great creations from lots of different sources. Nicely done.

1 March 2024
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Reply from Art & Soul

Thanks for leaving us a review James and a even bigger THANKS for returning to shop with us!

Rated 5 out of 5 stars

Fabulous product

Ease of purchase and online discount which was a bonus. Prompt delivery and well packaged.
Great product, fabulous aroma and long lasting.

18 February 2024
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Reply from Art & Soul

Thanks for leaving us a review Christine. We're delighted you're happy with your 'Edge of the Wolds' reed diffusers.

Rated 5 out of 5 stars

This a great Company to do business with

This a great Company to do business with. Great products, superb service and delivery and helpful beyond measure

Thank you
Chris

2 February 2024
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Reply from Art & Soul

Thank you Chris for leaving us a review. We're delighted you're happy with our customer service!

Rated 5 out of 5 stars

Easy to place the order

Easy to place the order, very quick delivery. Perfect, thank you

31 January 2024
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Reply from Art & Soul

A big thank you Christine from the whole team here for leaving us a great review.

Rated 5 out of 5 stars

Very Swift service

Very Swift service. Well packaged.

22 January 2024
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Reply from Art & Soul

Thanks for taking the time to leave us a review Evie. We really appreciate your feedback!

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