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Ascotts Group Limited Reviews 876

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TrustScore 5 out of 5

4.9

Motor vehicle dealer
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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

1st Classic

Having been a taxi driver for 23 years, Ascots is one of the best garages I have had the pleasure to deal with.
1st Class.👍🏽

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Always a welcoming smile

Always a welcoming smile, when you walk into reception, and the work that’s carried out on my Vehicle, said it could be up too 2 hours, got it back in a hour and a quarter! Well done, ASCOTTS,!!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

175 k service yesterday

175 k service yesterday, great service as always.
Sally and lilly are very friendly and efficient reception staff, Wayne and Phil in service do a fantastic job, honest approachable relia le service team.
All overseen by Matthew who does a fantastic job.
Well recommended the only garage to use in my opinion

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Major service and erad done in one day

I was due a major service and was booked in to get done on 29th. Then my erad started to make a noise so Phil, Wayne and the team managed to move things about to get both jobs done on the same day. This was all done before 4pm. Great service 😀

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Five star service. Again. And again.

I was only in there for a mid yearly MOT. As usual experience was very peaceful, the staff excellent, the price fantastic just the whole surroundings. It’s nice just to go somewhere and to be able to sit and wait knowing that the job is being done to a high standard and financially you’re not getting your pants pulled down. Thank you.

29 October 2025
Unprompted review

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