Ascotts Group Limited Reviews 876

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor vehicle dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Keep up the good work Ascotts

My experiences at Ascotts have always given me the confidence that the whole team has my back.
Problems with my Taxi have always been resolved in a timely fashion.
Nice clean premises with a comfortable spacious waiting area for the drivers.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff, and professional, easy booking in . Reminder call day before. Arrived on time , hour and 30 minutes later . Diagnosed and repaired. Excellent service. Will I be back . Definitely

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Ascot's

I was recommended to Ascotts when I had my first rented cab from them until I bought a new electric one a few years ago, I have always found the team there friendly knowledgeable, the showroom is impressive when you walk in & shows off the company in a positive way, I was informed of any extra work that was required as we went along,as this was a pre
overhaul & service, before the tfl inspection the following day, the cab passed, I would always recommend Ascotts.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional and friendly service from walking through the front door to completion of work and collecting my keys.
Top class all round!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Ascotts are consistently superb

Ascotts are consistently superb. They care enough to always go the extra mile! I always say you make me feel like a member of the family every time I visit. Well done everyone from reception to service and sales.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

My recent visit to Ascotts was…

My recent visit to Ascotts was fantastic. I’ve always had great experiences at Ascotts, and the staff are super friendly and helpful. Whenever any repairs are needed, they take care of them without delay. I’ll definitely be coming back. A big thank you to everyone at Ascotts.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently had my timing belt service…

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Special thanks to Tash, Nat, Matthew in Meters, Kevin, and Phil – and the rest of the team who make the whole experience seamless. Truly excellent service from start to finish.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Short notice service … not a problem !

Managed to squeeze me in at the last minute for a service before a long trip that would’ve put me over on the mileage. As always friendly and helpful. If you haven’t been before, there’s a lovely walk around the fishing lakes and a cafe just around the corner on the industrial estate. Thank you Team Ascotts !

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Every visit ive been

Every visit ive been , ascotts has a friendly vibe , professional , and honest . It really is a 1 stop shop 4 any taxi need. The waiting facilities are excellent , charge your phone and clean toilets . No need 2 use any1 else . Keep it up ascotts 🫡

9 September 2025
Unprompted review

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