Asdatyres Reviews 18,635

Fantastic service! Fitted my new Continental tyres here today at GB tyres services . The mechanic was very friendly, and the whole job was completed smoothly and efficiently. Will definitely be back

I had booked a tyre and fitting with ASDA tyres , thinking they are connected to a big company but looks like they are scammers , I had a experience of going to a unknown road side supplier . The story is i had this appointment for next day (which they provided) and i was asked to choose a garage , which i did and on the day and time when i reached the garage it was closed and there was no information , when i called up customer care the next day as it was too late on that day , they said garage closed for that day as they had some festival and they were going to check and let me know when is the next available option. There was no response from them and then i called them again on the 3rd day then there was this person who was so rude to me from the start of conversation , she explained lot of things that it is not their fault and it is nobodies fault . When i asked them about compensation as they couldn't fulfil the request for that she started throwing tantrums , she said you have accepted terms and conditions that any delay whats so ever it may be is not our fault and you have to bare with it. I started arguing that i had to go there and come back without any information provided to me , then she said " you selected the garage from our website so it is your fault and why did you select that" i was confused at this point , i asked you guys provided me that option , for that she said no its a suggestion and not a compulsion , and further more she started saying if you didn't like this terms and condition you should not be buying from us , i asked her to repeat that as i couldn't believe what she said , she repeated ya you should not buy from us , Asking ASDA is this what the respect you give a customer who is paying 250 or more , and she hung up on me without giving me any other option. This is very serious

This is exactly how buying tyres online should be.
Choose your tyres.
Pick your garage and appointment time.
Pay.
Turn up at the garage, get your tyres fitted.

I'm sure it doesn't always go this smoothly but it did for me, so easily 5 stars.

Asda Tyres I've been using for a good amount of years now and every experience is the same and the last,
Proactive and on point.

Well done
H

Prompt reliable service. Tyres replaced and rebalanced. Was impressed with the experience

After a lot of searching online for the best deals, I found Asda and they were by far the cheapest. The process was simple too.

Used before cheaper than black circles both times,easy to review and book fitting choice of fitters too,can't fault Asda tyres service or the RK tyres fitters.

Car required 2 new rear tyres, service was quick and fitter polite. Would use again

Excellent tyres at a very decent price which includes fitting. These tyres are amazing and I’ve been using Dynamo for several years, I honestly can say they’re as good as some so called premium brands. The fitting centre in Heywood formula 1 were great, Ahmed the fitter was great.

To not use, unless you are willing to read all the small print T&Cs as they will just refer to you agreed to these when things go wrong. Awful customer services, my complaint is as follows:

I would like to raise a complaint and compensation for the tyres paid for and ordered for the following reasons:
1. I went to the garage at the booked time on 1030 on Sunday 24th May to find the garage was closed and does not open on a Sunday. Why do you have that as an available slot on your system when the garage does not open on a Sunday and no one contacted me to let me know the appointment could not go ahead and even got a text to confirm the booking
2. I tried calling yourselves and the fitter on Sunday a number of times and there was no answer as both yourselves and the garage were closed
3. I came this morning Monday 25th May at 1000 when the garage opened to be told they could not see me due to other booking so to come back at 1300
4. I have tried to call you a number of times today and after selecting the correct options and being on hold for 1 hr on 2 separate occasions there was then a message to say you were closed even though it was 1030 and 1200 respectively
5. I have had 2 wasted journey costing me in fuel and time, disrupted family plans on a bank holiday weekend, caused frustration about not being able to even contact yourselves to try to rectify and explain why this has happened but being faced with long holds and even after holding for an hr being cut off and saying you are closed

This whole experience has been a nightmare and frankly unacceptable so I suggest you put this right by crediting my credit card with a compensation for wasted family and personal time and additional travel costs.

The response was our T&Cs say there can be delays in fitting so there is nothing we can offer, absolute disgrace
I expect a prompt reply within 48hr as well as this to escalated to the complaints department for further action.

Not at all happy with the tyre provided by the fitting garage - 3.5yrs old and uneven wear across the tread, down to 7.3mm. Raised complaint with ASDA customer service but no action taken. Won’t be buying from them again.

Best price that I could find, and excellent fitting service just 6 miles away

Easy to find best value tyres from multiple brands in one place all inclusive prices easy to navigate and select and order.

It was a simple process, good price

Great value and wide price range. Good choice of fitters available. Website easy to use.

Ordered 4 tyres and fitter online, which was easy to do. You choose the tyre you want (they had a wide selection) and how many, it searched for a fitter in your area and the services they provide you chose and book a date. Pay and you get your email conformation. Fitter service wa great, quick no hassle, good price

Great price and good local garage to fit them

Fast reliable cheap service easy to book in online with a tire fitters

Everything went smoothly from the start to the finish, cant fault the service and even got to choose the tyres and where to have them fitted, would be nice for more options closer to me but I'm just being picky now.

Paid and booked an appointment for replacing on the 15th May. The garage then called saying Asda have booked this without checking they had availability, this cause the first appointment to be cancelled. I re-arranged the appointment and took time off work to attend the appointment. I was told upon arrival they had delivered the tyre the day before and have now collected it 5 minutes before the appointment. I called customer service and they said they would send an email and wait for a response. I then was told it was not their fault and they could not help any further. Avoid these clowns at all cost, at this moment in time I am still awaiting a refund and apology. I have received neither.