Asia Car Service Reviews 1,076

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys seamless and stress-free. Many highlight the helpfulness and courtesy of the drivers, who are often described as professional, friendly, and knowledgeable, providing information about the areas and assisting with luggage. The booking process is frequently noted as easy and straightforward, with excellent communication regarding pick-up times, driver details, and vehicle information. However, some customers also noted occasional issues, such as a driver who seemed unwell, or a driver who did not speak English and was unable to provide the requested tour services. There were also instances where drivers were not as attentive to passenger needs, like not stopping for a restroom break or not assisting with luggage as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the punctuality of... See more

Booking process

Consumers find the booking process to be overwhelmingly positive, describing it as very easy and efficient.... See more

Location

Users describe positive interactions with location, noting that drivers are easy to find upon arrival at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car service
  2. Airport shuttle service
  3. Limousine service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good Service

There were reply to our enquiry even during weekends and after office hours.

The drivers are on time for pickup and friendly.

20 November 2025
Rated 5 out of 5 stars

Grateful for their support over the years

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They've also been very accomodating with last minute changes and requests. We've never had a complaint about the drivers or the clenliness of the vehicles arranged by them from our clients.

20 November 2025
Rated 5 out of 5 stars

Excellent day tour of Singapore

The reservation process from beginning to end was A1.
Excellent communication
Our driver Roger was amazing very friendly and knowledgeable of the local sites we had a great day tour!
Car was very comfortable.
Thanks for a great day!
Jason and Anna

19 November 2025
Rated 1 out of 5 stars

I hired this company to pick us up from…

I hired this company to pick us up from the cruise port and take us on a 6 hour tour, I asked them to provide suggestions for the tour. The cost was 400 US dollars. They accepted the job. We were picked up on time, however the driver, had no clue about a tour, he did not make suggestions and did not speak English. I suggest this company does not offer tours, if there drivers cannot complete this service. The tour was a complete was of time and money. Very disappointing.

17 November 2025
Rated 5 out of 5 stars

Reliable Transportation Services

Booking a reservation were easy, quick responses and instructions were thorough. The driver was polite, and efficient. The car was clean and the ride was comfortable. I booked the service online from USA, and hope for the best when we arrived to HKG. The experience brought calmness after a long flight!

12 November 2025
Rated 5 out of 5 stars

Great service

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the various areas we drove through. He suggested places to visit and discussed the history and facts of the areas as we drove by. Roger always asked for our input and made sure we were dropped off safely upon our request.
We believe that Roger is an asset to your company and give him our highest recommendation.

13 November 2025

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