Fast Tracked Ltd Reviews 552

TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Good service, products always arrive early and well packed. Also, received phone calls when things become out of stock with options for alternative brands/products or refund. Only complaint is tha... See more

Rated 5 out of 5 stars

Love this store for everything filipino, they have large stock and majority of the things I'm looking for that are difficult to get in asian stores in Glasgow, everything is shipped same day of order... See more

Rated 5 out of 5 stars

I always have such a good experience ordering from Asian Grocery. There's always a huge range, and the delivery is speedy. I tend to shop here when I have big events at work that need something specif... See more

Rated 4 out of 5 stars

Excellent customer service, personally text me over the weekend to ask about a substitution. Really quick delivery and a massive amount of choice. Only complaint was that coconut milk tins were dented... See more

Company details

  1. #26 of 39 best companies in Grocery delivery service

Information provided by various external sources

Filipino, Thai, Japanese, Indian, Korean, Indonesia, Chinese and Malaysian ingredients and products


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.4

All reviews

(552)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The 'Date of experience' listed below…

The 'Date of experience' listed below is 24.04.23 but my delivery arrived today, 11.05.23. I understand that AOS had supply issues, but they need to be better at maintaining communication with customers who are otherwise left in the dark.

23 April 2023
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping. Called to let me know stock was not available and asked if I wanted different item. Refund given quickly.

23 April 2023
Rated 3 out of 5 stars

Packing order - bad, customer service - good

Packing team - Things may be out of stock even you can place the orders. Would suggest to let customer know which stocks not available before send as delivery chg not cheap. If most of order is out of stock, better let customers decide to cancel the order.
Customer service - response is quick after raised stock issues. They can action quickly and much appreciated.

26 March 2023
Rated 3 out of 5 stars

Delivery can be improved

Packaging and swift delivery is highly recommended. However, one, stocks of best sellers always run out. Two, if they sent the wrong item, it will still be the customer’s problem as they don’t just send you your original order and/or missing items. Hopefully in the future, as the shipping fee already costs a lot, that AOS will triple check items purchased before sending off and/or have the initiative to send the missing item/s as they should have.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Great for Filipino food

Love this store for everything filipino, they have large stock and majority of the things I'm looking for that are difficult to get in asian stores in Glasgow, everything is shipped same day of order and delivered the next day, all glass items are securely packaged. Couldn't recommend them enough

9 March 2023
Rated 5 out of 5 stars

Quick Response

Quick Response. Dispatched as the same day as order placed. Called me for discussion if out of stock. Good Service!

28 March 2023
Rated 5 out of 5 stars

Very good service

Very good service. Received a phone call from the company because some items were not in stock within an hour of placing order. Order arrived next day, well packed. Will order again.

Many Thanks

Maggie

15 March 2023

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