Aspect Reviews 20,207

On Monday 20th April 2026, I decided to clean the outside drain. This drain was for the kitchen sink and washing machine, but I had noticed in the past year, that it always had stagnant water inside.
My shower I had on the day before, was just horrid, as the smell coming up from the shower drain was really not nice, and I just thought it needed cleaning.
The same smell was coming up from the kitchen sink also.
So I said to my mum, who I love with, I think we need this sorting out now, and she agreed.
I went online to see if there were any Plumbing business local to us, that could do the job.
Scrolling down the page, I then came across Aspect and the more I read, about what services they offer, I just knew this company seemed right for the job.

So I booked with them online which automatically gave me £10 off the price. Explained what our problem was, along with a photo of our drain.
I was then notified by Aspect, that Warren would be with us shortly.
Warren arrived at our address, and assessed the problem. He then informed us of what problem we had.
Our waste water pipe, which goes right past the front of our house, has 2 big cracks.
The cracks were at the bottom of the waste pipe, and toilet paper had got stuck in the pipe, which had then gradually over time, caused a huge obstruction that nothing was going past it.
Warren then showed us a photo of the manhole, where all our waste had risen up level with the lid of the manhole....!!!
If we had waited one more day, all our waste would had flowed onto our new resin drive, and into the back garden, that we had landscaped along with new patio last year.
We then thought that to repair the pipe, they would need to excavate our drive to repair the damage. But thankfully, Warren explained how he would be able to repair the pipe within an hour, with the new technology that they use.

Warren was our knight in shining armour yesterday and we really appreciated how he explained and showed to us, the problem and fully explained how he would carry out the repair, to our waste pipe.

So the day after the repair, and my mum and I have noticed how pure, the air is inside the house. We have an automated air freshener in our downstairs toilet, and this morning I actually smelt it, for the first time in absolute ages.
The kitchen sink doesn't smell anymore, and I've spent so much money on cleaning products to try and solve the problem.

So if anyone is still reading my review, thank you and if you have a problem with anything within your home, I would say look up Aspect, as they do all different kinds of work, not just Drains and plumbing, and you will have a knight in shining armour too, just like Warren was to us.

Turned up promptly found the fault and fixed it.

I had a genuinely awful experience with Aspect Damp Proofing Services and would strongly urge others to avoid them.

I initially called about a damp issue and was quoted £105 + VAT per hour for a survey. What was not made clear at any point was that there would be additional charges for “materials” (over £100 extra), nor that the surveyor would remain on site for hours without my clear agreement or any cost transparency. The final bill came to around £350 for the damp survey alone.

During the visit, there was also heavy pressure to proceed with a drain survey, which I later discovered was completely unnecessary. Unfortunately, I trusted their advice at the time and ended up spending hundreds more.

Afterwards, I sought a second opinion from a well-established and reputable surveyor (Kenwood), who carried out a free inspection and confirmed that much of what I had been told by Aspect was either exaggerated or simply incorrect.

In hindsight, this felt like a complete rip-off. The lack of transparency, unnecessary upselling, and questionable advice is deeply concerning. I would describe their approach as unethical and their assessment as incompetent.

Save your time, money, and stress and go elsewhere. I am now confirming Kenwood to fix the issue who did the survey for free and give me a 20 year warranty on the work. They also provided a massive written report on the issues, whereas I got nothing from Aspect. I even called to get the report ans images, and still got nothing. £350 for literally nothing 😂🙈

Klaudi the inspector was extremely helpful and communicative. Great service. Although, very expensive!

John Thorne did a very careful, tricky job.
Most helpful.

We had an amazing service from Terry. Terry has a very approachable and friendly personality. He did an excellent job on clearing up clogged drain in our kitchen sink. Thank you Terry for your outstanding service! 🙂

Trevor was very efficient and professional, 10/10

LIKED:
- Available same day prior to moving out
- Solved problem (replacing kitchen tap)

DISLIKED:
- Engineer told me he tries to make money by finding ways to prolong job, and marking up on items (bizarre to admit)
- Charged 2 hours for 1h20 visit (had to call customer service for refund)
- Charged £12 for 4" brass pipe off-cut

Emanuel Shehi was excellent electrician Had all the tools and did job fairly quickly.Also very polite and considerate.
Well done!

We had Manan from Aspect who came to do a leak trace, after Thames Water said there was a leak somewhere in outside supply pipe on property. He's done a through and professional job today and will come back this week confident he can pinpoint exactly where the leak is.

Excellent service for an emergency leak detection in a Grade I listed building. Michael Hall was professional, friendly, efficient and neat in a really tricky job! Strongly recommended.

Very quick and good service

Disappointing experience. The pricing was completely unclear and I was eventually charged for double the labor time! To make matters worse, communication was awful throughout.

Disappointed with Service and Lack of Follow-Up
I contacted Aspect to address a damp issue in my flat. On the phone, I was told they would be able to both carry out diagnostics and provide a quote for any recommended work.
When the contractor arrived, it became clear that he was not aware of this arrangement and could not provide any quotes without a full diagnostic, which he said would take 8 hours at approximately £100/hour. I repeatedly explained that, because the property is split into two flats, I would need to check with the upstairs neighbours before agreeing to or booking a diagnostic service that expensive. Despite this, the contractor still spent the visit walking around the front of my flat, hallway, and front room, discussing possible issues and potential diagnostics, while occasionally using a thermal camera and moisture probe. It felt like the visit was unnecessarily prolonged, even though he knew he would need to return for any full diagnostics.
Afterwards, he spent about half an hour in his van writing a report. I was charged for an hour and a half, totaling £148.42 + VAT. However, almost a week later, I have still not received the promised report.
While I appreciate the contractor’s efforts to explain possible causes, the experience left me feeling that my time and money were not well spent. Clearer communication about what would be provided during the visit, respecting the context I had explained, and a more timely delivery of the report, would have made this a much more positive experience.

Great guy. Clean and polite

Quick, on time, polite and professional. Couldn’t fix the issue due to water board ‘jurisdiction’ but raised the issue with them and kept us informed

DO NOT USE THIS COMPANY

It isn’t possible to give zero stars so I had to give one.

I booked an electrician to run a power supply to a new condenser unit in my garden. To do this he needed to access the utility area of my kitchen. Along the way he needed to pull out my washing machine and my freezer. When he finished the job he put everything back. I thought everything was ok until I went to take something out of the freezer 4 days later to find that it was actually powered off - everything was defrosted and spoiled.

I documented for Aspect what was in the freezer. It had a total value of £90 approx. It took 2 phone calls to get them to send the electrician back to fix the issue, and when he did he admitted that he had incorrectly reconfigured the socket when he was doing the initial work for me. He said it was his error and that he would let the company know. I told him I had a financial loss because of the food that needed to be thrown out and that I wanted Aspect to reimburse me and he said he would speak to them. Since then there has been nothing.

This seems to be a company that is very quick to take a booking, very quick to take your credit card information, and very unwilling to correct or make good any issues of damage or loss as a result of their representatives’ actions. I recommend looking elsewhere.

Excellent service for an emergency leak detection late at night. Quick response, professional and efficient service as always. Strongly recommended.

Apsect were asked to come and provide a quotation for replacing a shower pump due to excessive noise for £72. The plumber who attended said that pumps are supposed to be noisy and the way to deal with this was use the fibreglass insulation from around the surrounding walls to pack the pump and dampen the noise. This 10 minute job meant a minimum charge was applied for £127.50.

Upon hearing this after the plumber had left, I rang the pump manufacturer to investigate if this noise level was indeed normal. Within 30 mins they told me the pump was faulty and could be replaced under their warranty scheme free of charge (£400+) but in their messages they stated that the insulation used to pack the pump into place was a fire hazard and should be immediately removed.

I emailed a complaint to plumbing(at)aspect.co.uk but due to no response, I removed the insulation myself as I have 10 month baby sleeping next door to the bathroom as well as my wife and I on the top floor flat of the building.

A week later, I received a call that asked if they could come out to remove the insulation but this had already been done by myself and I wasn't satisfied that this was worth the paid fee when it should have been a quotation. However, the refusal to rectify means nothing further can be done and that is that!

The principle of giving money for a substandard service and poor duty of care means I am quite happy to be a thorn to recover the costs.

Edit 27/04: A week since ASPECT replied to this feedback but no contact has been made.

The guy came in an hour after my call and did the job