Assist Mobility Reviews 

658
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing remarkably helpful advice, kind attention, and stellar support throughout the entire purchasing journey. People note that the mobility products are wonderfully lightweight, durable, well-engineered, and truly life-changing for improving their daily independence. Though some customers noted minor issues with specific accessories or parts, such as an oversized bag or a rigid backrest that required careful fitting, overall operations remained smooth. Consumers widely appreciated the prompt delivery times, efficient communication, and helpful service when addressing these occasional product adjustments. Reviewers also mentioned that these responsive interactions made handling returns or queries remarkably straightforward and stress-free.

What people talk about most

Product

Clients share positive opinions on product, describing the mobility aids as lightweight, stylish, and a true... See more

Service

Users describe satisfaction with the service, frequently highlighting prompt delivery, helpful telephone... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, patient, and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting very fast delivery times and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the brilliant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My most recent purchase was just a bag but a bag that fits perfectly, is just the right size and folds with the stroller makes all the difference. Of course before this I bought the By Acre carbon ult... See more

Rated 5 out of 5 stars

Assist Mobility went over and above to make sure my walking aid was delivered to me as the company sending it did not deliver to my area. The mobility aid itself, the Rollz Motion Performance All Terr... See more

Rated 5 out of 5 stars

I ordered a front bag for a Topro Troja Rollator from Assist Mobility for my mother. They rang me within ten minutes of placing the order, as I had entered the delivery address incorrectly. I was impr... See more

Rated 5 out of 5 stars

Wonderful company! Kind, helpful and caring staff. Fast delivery. The By Acre rollator is life changing for me as I have dogs and was really struggling walking them with a stick. The Byacre Overlander... See more


Company details

  1. #12 of 71 best companies in Mobility equipment supplier

Information provided by various external sources

Assist Mobility is a trusted business offering reliable, time tested products with the advantage of quality assured manufacturing processes and techniques. Backed by a professional team ready to assist in every aspect of customer care and attention.


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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4.9

All reviews

(658)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased the Acre Rollator Ultra Light…

Purchased the Acre Rollator Ultra Light for my 98 year old mother. She is really enjoying the weight of it especially as it is so light. As a result of a severe water infection her mobility became an issue. Since using the Rollator her posture and balance have improved greatly as has the speed in which she is now walking. She would highly recommend this Rollator to anyone thinking of purchasing one.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful company to speak to and competitive pricing

Really good advice from assist mobility. I ordered the byACRE and it had been brilliant for me. So light but stable and can carry it with one hand while climbing stairs. I came in a matter of days with plenty of information about delivery. Very friendly and helpful advice on the phone line which helped with my decision

10 April 2025
Rated 5 out of 5 stars

Perfect buying experience

Ordered a rollator which turned out to be out of stock. A very personable and professional team member from customer services phoned me to tell me this, discussed options and recommended an alternative rollator. I opted for the alternative, it was delivered 48 hours later and was better than the original I had selected. The perfect buying experience.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent customer service. Communication was fantastic throughout and delivery outstanding. Highly pleased with the performance of the product and would happily recommend it.

3 April 2025
Rated 5 out of 5 stars

Acre Nordic Rollator named Max

Ordered an Acre Rollator and there was a slight delay with delivery at the carriers end. Assist Mobility got in touch with them and it was sorted immediately the rollator arrived the next day. Very pleased with the service I received and also very happy with my new Rollator.

31 March 2025
Rated 5 out of 5 stars

I’m new to Assist Mobility and Mobility…

I’m new to Assist Mobility and Mobility Aids. I needed advice and these people were so friendly and helpful. They all had knowledge of the products and there was no ‘hard sell’ at all. In fact I doubt any one there would sell you something that wasn’t right for you.

13 March 2025

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