Assossfactoryoutlet Reviews 2,024

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster. I bought some bib shorts from them and was told that a carrier wo... See more

Rated 1 out of 5 stars

Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic.... Waardeloze service en hele... See more

Rated 4 out of 5 stars

Love this site to pick up excellent quality kit. Customer service is consistently bang on. Tracked and expeditious shipping. But ... really wish they would expand/replenish their inventory. Pretty... See more

Rated 1 out of 5 stars

WORD OF WARNING GUYS... I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago. They signed for the returned item on the 13th June. I've em... See more

Company details

  1. Bicycle Shop
  2. Activewear shop
  3. Road Cycling

Written by the company

The Outlet was created for Assos riders who want to obtain a personal favourite but now discontinued Assos product, for collectors and simply for cyclists who may be new to Assos.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent products with excellent value

Have ordered several items from this web site and all have arrived in excellent condition and a few days after ordering. Great selection of high quality products. Most of the stuff I've brought is Assos and is some of the best items in my cycle clothing collection. Highly recommended.

13 May 2019
Unprompted review
Rated 4 out of 5 stars

I didn't receive my order yet after 1…

I didn't receive my order yet after 1 month. Send 4 emails no answer. Poor comunication.

After 2 months I received the order. First one was lost by Royal Mail.
Assos send the replacement and Is all good.
Product is amazing, but comunication is lacking.

11 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I live near Los Angeles and saw Assos items on sale. I ordered a pair of bib shorts. Shorts arrived as described and when promised. I will be going back for more items.

10 May 2019
Unprompted review
Rated 1 out of 5 stars

Specifically requested shipment be…

Specifically requested shipment be expedited by mail to avoid unreasonable FedEx admin charges, they ignored my request. Don’t buy from them if your in Canada, you’ll get hit with duties and crazy FedEx charges. Lesson learned

5 April 2019
Unprompted review
Rated 5 out of 5 stars

Assos

Great price, fast shipping, great communications.
Perfect experience.

3 April 2019
Unprompted review
Rated 4 out of 5 stars

Awesome product

Awesome product, but the shipping could do better. My package went off the radar for 1 week and i didnt know where it was. Besides that, everything else is awesome. Will be back for more.

2 March 2019
Unprompted review
Rated 2 out of 5 stars

You’re paying for the return.

Just bought Assos Bid Shorts and Assos helmet from Swiss Iconic. The helmet was too small even though it was the biggest size and the shorts also didn’t fit. So no worries, I need to return them. I wasn’t expecting the post to be at my cost?! Bearing in mind that Assos gear is expensive I needed ‘signed for’ and insured up to £500. So the only choice is Post Office Special Delivery at £12.00. Not preaching that this is right or wrong, but please be aware that if anything you order doesn’t fit, then your paying for the return.

12 February 2019
Unprompted review

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