Assossfactoryoutlet Reviews 2,024

I live in the US so whatever I buy I am keeping. Trying to do returns outside the US is futile. That said my experience with the Assos outlet has been fine. The prices are very good. The service is fast. The product is great.

Good prices, fast service, not always as advertised

I have made several purchases from Assosfactoryoutlet and each time has been a great experience. Very fast shipping and usually delivered to the USA in three to four working days. Can’t beat that!

Amazing value! And as you'd expect the tights and jacket are excellent quality. The pad in the tights is the most comfortable I've ever ridden. The jacket is really stylish and the fit really feminine; which is unusual in cycling clothing. I really love it, I feel really good in it!

Cheep, safe and quick best quality.

Very good seller.Highly recomended

high quality

Nice material. Order in Christmas and arrived in 10 days.

Excellent kit at more reasonable prices providing it is in your size (only downside is that, naturally I guess for the discount outlet, most common sizes are unavailable on too may items)

Excellent service. High quality kit at very reasonable prices.

Great value for money and a awesome product. Service is quick and efficient and I have now bought many times for me and my family

I purchase my Assos bib shorts from Swiss Iconic. The Assos shorts fit me well and Swiss Iconic offers great sale prices. Shipping charges via Fed-Ex to the USA are reasonable.

the price is so good for me and I can get most popular product

I ordered two base layers and paid extra for FedEx next day delivery. Six days later the base layers arrived after I had left to head back South in business so have to report a fairly shoddy service particularly when competitors offer much more expeditious service. I wrote to assos factory outlet/swissiconic expressing my deep dissatisfaction at this level of customer service and never received a response. Ironically, you get a much better service ordering directly from Assos in Switzerland so my advice would be to wait for one of their twice yearly sales

i would rate it 5 stars if there were more sizing options.. no issues with what I could find on my size, Assos cycling wear is fantastic

Something has happened. I remember reading a few months ago that the family who owned Assos had sold the business. It doesn't look like it was for the better.
In the past orders placed with Assos Factory Outlet arrived at my California residence in only a few days and if I remember correctly the shipping was at no additional cost.
It is now Dec. 5th and an order placed on Nov 23rd has not arrived. I did not pay the higher cost of Fed Ex delivery ($30), opting instead for Royal mail at $13. Using tracking it appears that the items were provided to the Royal Mail on Nov 26 and have not budged since:

09:10pm
Item Despatched to Royal Mail site NW Midlands Mail Centre

The Assos products have been consistently excellent in my experience and pricing was quite attractive as well. However this recent experience tells me not to buy from these folks if the need is immediate.

UPDATE: It took a few days, most likely due to this being the holidays (even in GB) but James of Assos/Swiss Iconic got back to me. He recognized the fact that the shipment was lost at Royal Mail and offered to resend or cancel the order. The second shipment was received a few days later (via Fed Ex). Thank you James.

Not so good report on Royal Mail. They eventually responded to one of my 2 messages with the fact that my claim of a lost shipment was not valid until 25 days after the original estimated arrival date had past. And sure enough, the day after the make up package arrived I received a notice from the USPS that they had a package from the Royal Mail for me.

I am working with Swiss Iconic now to return and will update again if necessary.

Ordered from Colorado. Lot's of 5+ hour climbing days. Perfect product (T-cento). Accurate sizing. (5-7, 150 lbs, S) Much faster than expected delivery. Took about 30 seconds to go from laughing at $300 bibs to wondering why in the world I didn't spring for them years ago. Very happy to have found the outlet!!!