Nickel je viens de le faire on verra bien si il rembourse ou je serai sa le 19decembre mais je pense que c une bonne assurance
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See what reviewers are saying
The process was quick and easy, the staff were very polite and answered all my questions.
Company replied
Bon contact, mais ouverte de deux comptes avec doubles Facturations. Mais on a pris en charge ma demande de réclamation de suite. A voir
Company replied
Excellents contacts avec mes interlocuteurs, rapidité et efficacité des échanges lors de la mise en place des conditions d'adhésion
Company replied
Company details
About Assur O'Poil
Written by the company
Spécialiste de la mutuelle des animaux en France depuis 2002, en Belgique depuis 2012 et en Italie depuis 2016, Assur O'Poil propose 5 Formules pour assurer votre chien, assurer votre chat à partir de 0,63€* par jour :
- Maladie et accident pris en charge jusqu'à 100 %
- Jusqu'à 2500€ de remboursement par an
- Un service de chat pour répondre à toutes vos questions
Nos formules d'assurance :
- assurance chien ou chiot
- assurance chat ou chaton
Réalisez un devis sur notre site www.assuropoil.fr ou contactez nos conseillers Assur O'Poil du lundi au jeudi de 9h00 à 19h30, le vendredi de 9h00 à 17h00 au 0 805 205 205 ou au 01 77 97 89 01 .
Contact info
51-55 rue Hoche, 94200, Ivry sur Seine, France
- 0 805 201 202
- avis@assuropoil.com
- assuropoil.fr
4.3
Excellent
26K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The process was quick and easy
The process was quick and easy, the staff were very polite and answered all my questions.
19 February 2026
Reply from Assur O'Poil
Hello,
Thank you very much for your positive feedback! We always do our best to support you in a professional and efficient manner.
If you have any other questions or need assistance in the future, we remain at your disposal.
L'Équipe Assur O'Poil"
Excellents contacts avec mes…
Excellents contacts avec mes interlocuteurs, rapidité et efficacité des échanges lors de la mise en place des conditions d'adhésion
4 February 2026
Reply from Assur O'Poil
Bonjour,
Nous vous remercions pour votre retour positif !
Nous sommes ravis d'apprendre que notre conseiller a pu vous fournir une consultation adaptée à vos besoins.
Nous restons à votre disposition pour toute autre demande.
L'équipe Assur O'Poil
Bon contact
Bon contact, mais ouverte de deux comptes avec doubles Facturations. Mais on a pris en charge ma demande de réclamation de suite. A voir
2 December 2025
Reply from Assur O'Poil
Bonjour,
Nous vous remercions pour votre retour positif !
Nous sommes ravis d'apprendre que notre conseiller a pu vous fournir une réponse adaptée à vos besoins.
Nous restons à votre disposition pour toute autre demande.
L'équipe Assur O'Poil"
SAVER
life saver! wouldnt have enough money to cover the operation without you. Thanks!
1 November 2025
Unprompted review
Reply from Assur O'Poil
Hello,
Thank you very much for your positive feedback! We always do our best to support you in a professional and efficient manner.
If you have any other questions or need assistance in the future, we remain at your disposal.
The Assur O'Poil Team
I'm still waiting for the refund
I'm still waiting for the refund. It's difficult to communicate. I'm going to cancel the insurance as soon as I can.
20 August 2025
Reply from Assur O'Poil
Bonjour Ak,
Nous sommes ravis de votre satisfaction et vous remercions de votre confiance.
Bienvenue chez Assur O'Poil.
Cordialement,
L'équipe Assur O'Poil
facile de se connecter
17 February 2025
Reply from Assur O'Poil
Bonjour CONTASSOT,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
Terrible insurance company for animals
Terrible insurance company for animals. They make it as difficult as possible to reimburse you and don’t reimburse you for certain illnesses like leptospirosis which is common for dogs. They are very rude and after paying for this insurance, my dog died from leptospirosis and they didn’t reimburse one cent of the medical bills not even the first visit to the vet. No compassion. A company purely after your money. Be very careful - they do everything to make it as difficult as possible to reimburse you.
25 October 2024
Unprompted review
Reply from Assur O'Poil
Hello W F,
We are very sorry to hear of your dog's death.
With Assur O'Poil, vaccination, sterilization and medical expenses following an accident are covered immediately on the effective date of the policy. However, as stated in article 2 of our general terms and conditions (sent to you when you join and available on our website in the “useful documents” section), our cover applies exclusively to illnesses whose first symptoms appear after a waiting period of 45 days from the effective date of the policy.
This means that healthcare expenses related to an illness that occurred prior to your enrolment or during this waiting period are not covered by our benefits. Unfortunately, the reimbursements you have requested correspond to treatment for a pathology that was declared during the waiting period.
A manager will nevertheless contact you shortly in order to find a favorable solution.
Yours faithfully
The Assur O'Poil team
Un super collaborateur implique qui m a…
Un super collaborateur implique qui m a bien tout explique cela fait plaisir
14 October 2024
Reply from Assur O'Poil
Bonjour BESNIER Corinne,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
comprehension patience…
Lapersonne au telephone a ete patience par rapport a mon handicap mental et a pris le temps de bien m expliquer
3 September 2024
Reply from Assur O'Poil
Bonjour Mme Leloup-Thioux,
Nous vous remercions de partager votre expérience et vous souhaitons la bienvenue chez Assur O'Poil.
Cordialement,
L'équipe Assur O'Poil
Bien orienté,les interlocuteurs super.
18 July 2024
Reply from Assur O'Poil
Bonjour,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
J ai eu satisfaction dans ma discussion…
J ai eu satisfaction dans ma discussion avec mon interlocutrice.
28 March 2024
They never pay anything back
They never pay anything back. I made four attempts to get my money back, but none of them were successful. For more than a year, I have been paying the premium. I believe I have had enough of them now. Never, ever, get your dog insured with them—they are scammers.
15 March 2024
Unprompted review
Reply from Assur O'Poil
Hello Anand "Andy" Gopalan,
In addition to your defamatory comment, we are very sorry to read of your dissatisfaction.
You have taken out a preventive plan for your dog, which covers all health costs following an accident, as well as surgical costs related to an illness, up to 80% of the amount incurred.
You have recently contacted us about treatment that falls outside the scope of your policy and is unfortunately not covered. Nevertheless, a manager will contact you shortly to try to find a favourable solution.
Yours faithfully
The Assur O'Poil team
Reply from Assur O'Poil
Bonjour MARLLURI QUISPE MORALES,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
Service parfait
19 January 2024
La collaboratrice a été d’excellents…
La collaboratrice a été d’excellents conseils. Très agréable
8 January 2024
Reply from Assur O'Poil
Bonjour Mme BLANCHET Céline,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
Nickel je viens de le faire on verra…
Nickel je viens de le faire on verra bien si il rembourse ou je serai sa le 19decembre mais je pense que c une bonne assurance
6 December 2023
Reply from Assur O'Poil
Bonjour Aurélie Grandener,
Nous sommes ravis de lire votre satisfaction et vous souhaitons la bienvenue chez Assur O'Poil.
Cordialement,
L'équipe Assur O'Poil
Prise de contact pertinente
Prise de contact pertinente, conviviale.
Tarif raisonnable
27 November 2023
Reply from Assur O'Poil
Bonjour Dominique V,
Nous sommes ravis de lire votre satisfaction et vous remercions de partager votre expérience.
Cordialement,
L'équipe Assur O'Poil
Tres professionek
30 October 2023
Premiere contact sympa, on verra en future
Premiere contact sympa, pas d’experiences encore
21 September 2023
Reply from Assur O'Poil
Bonjour Mme BAKOCKOVA Renata,
Nous vous remercions d'avoir pris le temps de partager votre avis et vous souhaitons la bienvenue chez Assur O'Poil.
Cordialement,
L'équipe Assur O'Poil
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