Alpha 6, Masterlord Office Village, West Road, Ransomes Europark, IP3 9SX Ipswich, Suffolk, GB
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We've been trusted and recommended since 1969. We are friendly chartered certified accountants, specialising in providing accountancy, tax and business advice to businesses and private individuals.
Alpha 6, Masterlord Office Village, West Road, Ransomes Europark, IP3 9SX, Ipswich, Suffolk, United Kingdom
3.5
2 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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The Ipswich office at Aston Shaw are amazing. We have used these for quite a few years now and their service is outstanding. We live in Colchester and they always collect and return all of our tax documents. They are so helpful, polite and informative. We would not use anybody else. Highly recommended. Carry on the excellent work 👍
I had not required the services of an account for many years. So turned to Aston Shaw of Ipswich. Contacted them and was told I would hear back from a specific individual. Nothing.
So I politely prompted the company that I was expecting a response. I eventually got one and was told I would receive a quotation for the work I wanted undertaking "early next week". Nothing.
So again I politely prompted the company and was told by email I would receive the documentation "shortly". Two days later. Nothing.
I wrote to the company again and told them their services were not required.
Very unprofessional. Aston Shaw said "someone will be in touch". Of course, being unprofessional, no-one did get in touch.
Reply from Aston Shaw - Ipswich
Thank you for taking the time to review Aston Shaw. Clearly there has been a breakdown of communication in providing you with all the details required and we are keen to resolve this for you. This is not our usual level of service and we would be very keen to discuss this further with you. A member of the team will be in touch.
Update 22-02-22
Further to the team's failed attempts to make contact, your concerns have been escalated to our Head of Customer Service who will be in touch directly using the contact details we have on file. Please do feel free to contact us directly to discuss your concerns.
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