astrastraps.co.uk Reviews 

408
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the watch straps, often noting how well they fit and look. Many appreciate the variety of styles and colors available, making it easy to find a suitable product. The delivery service is frequently highlighted for being prompt and efficient, with good communication throughout the process. However, some people were dissatisfied with certain products, describing them as uncomfortable, poor quality, or not matching the website's appearance. A few other people also felt that customer service was problematic, citing issues with exchanges, slow responses, or difficulties with product returns. Additionally, some customers experienced extended delivery times or issues with tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality and comfort... See more

Quality

Customers consistently note positive experiences with quality, often describing products as first-class,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery times and... See more

Order

Customers had positive experiences with order, praising the ease of ordering, good pricing, and quality... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, promptness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(408)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 2 watch straps with magnetic…

Bought 2 watch straps with magnetic fastening. Magnetic part does not work strongly enough so the watch falls off your wrist the whole time. This company is not a UK company so you have no consumer rights for a refund. They would not give me a refund and kept avoiding sorting out my problem properly asking for videos of the problem and then saying they couldn't open the video because they are based in the USA. So I recommend buying from a UK reputable company.

9 March 2025
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Customer service was excellent as there was a delay in my order. Strap is good quality and fits really well but the end doesn’t tuck in so often catches on things. Wouldn’t hesitate to buy another in a different style though!

31 March 2025
Unprompted review
Rated 4 out of 5 stars

Watch strap is good quality and a…

Watch strap is good quality and a beautiful colour, I’m very happy with it.
Just one negative - for a UK company the strap took a full week to be delivered.

2 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Patricia, Thank you for your feedback! We're so glad you love the quality and color of the strap. We appreciate your patience with the delivery—we’re actively working on improving our shipping times to better meet expectations.

Rated 1 out of 5 stars

Pathetic customer service

I ordered two straps of the same kind by mistake and they are the wrong size. I emailed them to say I’d like to return the straps and they keep saying to reply to the initial email. I just want a returns address where I can send their crappy straps back and get a refund and I getting the runaround. Don’t trust any company that doesn’t have a phone number

21 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Hema, Thanks for your feedback, and we're really sorry to hear about the trouble you've had. This isn’t the experience we want for our customers. We’ll definitely look into what happened with your return request to make sure it’s properly handled.

Feel free to reach out to us again, and we’ll do our best to assist you promptly and provide the information you need. Your satisfaction is important to us, and we appreciate the chance to make things right.

Rated 5 out of 5 stars

Great value for money

Great value for money
Quality seems just as good as an Apple strap
The case comes off and goes on with ease which is handy as I only use it for work, a lot of other cases are quite hard to take off and put on

14 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Blair, Thanks for your feedback! We're glad to hear you find the quality great and the case easy to use. We appreciate your support!

Rated 5 out of 5 stars

Good service and nice straps.

21 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Denise, Thank you! We appreciate your support and are glad you’re happy with the straps and service. Let us know if you need anything else!

Rated 5 out of 5 stars

Classy strap

Really easy to remove the links to get the perfect fit. Makes the watch look a lot smarter

20 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi J Beesley, It’s great to hear that the fit is perfect and that the watch looks better on you. Thanks for sharing your experience with us!

Rated 4 out of 5 stars

Good product

Speedy delivery, good quality product and good customer service thankyou

28 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Donna, we're happy to hear you’re satisfied with the delivery, quality, and service. We truly appreciate your support!

Rated 5 out of 5 stars

Lovely watch strap

Lovely strap and delivered on time. Will use them again!

1 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Meg, We’re glad you’re happy with the strap and that it arrived on time. We can’t wait to serve you again in the future!

Rated 5 out of 5 stars

Easy site to use

Easy site to use, good product love my new watch strap, reasonable price.

10 March 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Kevin, Thank you for the feedback and we're glad to hear you had a great experience on the site and that you love your new strap.

Rated 4 out of 5 stars

Astra Inflexus Elastic Nylon Braided Solo Loop Strap

I purchased the Inflexus Elastic Nylon Braided Solo Loop Strap around November/December time last year. For a reasonable price with speedy delivery, the nylon strap is vibrant in colour and is very comfortable on the skin, doesn’t get as sweaty as a silicon strap does. I was happy with the product until the clasp broke, and because the clasp is narrower than the ends of the straps I can’t buy a replacement clasp, Astra offered me a discount code to replace the item, however I would prefer to not waste the product and buy a replacement clasp. Since purchasing this product there must have been other complaints as this strap exists, but the one I purchased with that specific clasp does not anymore, it is very weak and did not have enough plastic support. I would purchase one with the metal/or magnetic clasps. (However metal gets scratched easily)

6 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Thank you for sharing your experience! We’re glad you enjoyed the comfort and color of the strap. We’re sorry to hear about the clasp issue, and we appreciate your feedback. We will look into this matter further and work in improving our product quality. Please contact our customer support team if there is anything else we can do for you.

Rated 5 out of 5 stars

Really good quality

Really good quality, better than the photos

25 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Maria, Thank you for the great review! We’re thrilled to hear the quality exceeded your expectations. Enjoy your purchase!

Rated 5 out of 5 stars

Strap is great

Strap is great, exactly as expected, and gives a lift to the watch for going out rather than the standard sport band. The shipping was slightly confusing as the tracking didn’t work for a few days but spoke to someone at Yodel who explained that updates would only happen once the parcel arrived in the UK and that the tracking information was correct.

24 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, Thank you for your feedback! We're so glad to hear the strap is exactly what you were looking for. Apologies for the shipping confusion. Thanks for your patience, and we hope you enjoy the new strap!

Rated 5 out of 5 stars

Great watch strap

The strap is lovely. It looks good and feels comfortable. When I reached out because delivery was slower than expected, my concerns were immediately responded to positively.

14 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Pam, thank you for your feedback! We're so happy to hear you love the strap and that it's comfortable. Apologies for the delay, but we're really glad we could resolve it quickly for you. We truly appreciate your understanding and are grateful for your support!

Rated 5 out of 5 stars

great quality

great quality, comfortable and looks good

7 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Gordon, Thank you for the kind words! We're thrilled to hear you're happy with your purchase.

Rated 4 out of 5 stars

High quality strap with a strong magnet…

High quality strap with a strong magnet plus fast shipping

1 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi James, Thank you for your feedback! We’re so glad to hear you’re happy with the quality and fast shipping. Enjoy your new strap!

Rated 1 out of 5 stars

Not UK

Not UK, comes from china and sent me 3 promotional emails within 10 minutes around midnight, bad form yo

13 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Peter, We’re sorry to hear about your experience! We apologize for the promotional emails and any inconvenience caused. We’ll look into this further. If there’s anything else we can assist with, please don’t hesitate to contact our customer support team.

Rated 5 out of 5 stars

Lovely…

Lovely watch strap fits well and looks great

9 February 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Kirsty, Thanks for the feedback! We're so glad to hear that the strap fits well and looks great on you!

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