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astrastraps.co.uk Reviews 

408
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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the watch straps, often noting how well they fit and look. Many appreciate the variety of styles and colors available, making it easy to find a suitable product. The delivery service is frequently highlighted for being prompt and efficient, with good communication throughout the process. However, some people were dissatisfied with certain products, describing them as uncomfortable, poor quality, or not matching the website's appearance. A few other people also felt that customer service was problematic, citing issues with exchanges, slow responses, or difficulties with product returns. Additionally, some customers experienced extended delivery times or issues with tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality and comfort... See more

Quality

Customers consistently note positive experiences with quality, often describing products as first-class,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery times and... See more

Order

Customers had positive experiences with order, praising the ease of ordering, good pricing, and quality... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, promptness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(408)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great new watch strap and ideal as the…

Great new watch strap and ideal as the size can be adjusted.
I had a query re delivery (due to courier company) which was quickly resolved by Astra straps customer service.

24 January 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi GC, Thank you for your feedback! We're glad to hear you're happy with your new watch strap and that our customer service was able to quickly resolve the delivery issue. We appreciate your support!

Rated 5 out of 5 stars

Despite me ordering the wrong size…

Despite me ordering the wrong size strap, Astrastraps were really helpful and great communicating with me to replace my strap. I won't hesitate to use them again.

14 January 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Thank you for your review! We're glad we could help you find the right strap. Your support means a lot, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

A good quality watch strap that arrived…

A good quality watch strap that arrived very quickly. Very happy with my purchase.

17 January 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Anthony, thank you for your kind review! We're thrilled to hear you're happy with your watch strap and that it arrived quickly. Enjoy your purchase, and let us know if you ever need anything else

Rated 5 out of 5 stars

Fitbit strap

Definitely recommend buying my strap from Astra strap genuine strap excellent quality brilliant customer service *****

5 January 2025
Unprompted review
Rated 1 out of 5 stars

This company is not based in the UK - long shipping

This company is not based in the UK! It is based in the US, shipping is not 'UK' based or Royal Mail as advertised on their website and takes around 2 weeks to arrive in UK, which I was only informed of after purchasing. I tried to cancel my order but was informed after emailing immediately after purchase that the item had already shipped. Would not recommend due to the GHG emissions and lengthy delivery time.

16 January 2025
Unprompted review

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