Atlantic Money Reviews 

179
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Limit introduced to my account to transfer a maximum of €or£2000 per day at £3.00 per transfer absolutely useless, no phone contact only WhatsApp delayed response email up to 48 hours if you are lucky... See more

Rated 1 out of 5 stars

I've been with Atlantic since the beginning slowly moving the proceeds of my UK house sale to €s when the xrate was favourable. The new rules (see reviews below) suddenly make this significantly more... See more

Rated 1 out of 5 stars

Expect a copy and paste answer when you suddenly discover your daily limit has been slashed and they’re blaming it on money laundering checks !! What it actually is, so I pay £3 for every £2... See more

Rated 5 out of 5 stars

I came across Atlantic money by search for an alternative to (Transfer) Wise, as their fees became much higher compared to when I first started using them. My first attempt to use the Atlantic app... See more

Company details

  1. Money transfer service
  2. Alternative Financial Services
  3. Currency exchange service
  4. Mobile Money Agent

Written by the company

Atlantic Money is the only international money transfer provider that offers a flat fixed fee transfer at the current exchange rate. Charging only £/€3 for any transfer up to £/€1 million, Atlantic Money is up to 99% cheaper than any other providers in the market – including Wise, PayPal or Revolut.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

179 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(179)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Used to be fairly good and almost…

Used to be fairly good and almost immediately but now they want bank statements proving where the money came from even though its less then £500 yes only £490 to transfer from my UK account into my own European account ffs.
Can't talk to someone on the phone and the WhatsApp they don't even chat ti you. In the end I transferred with x e with no hassle and it arrived within the hour. Time to move on from Atlantic. Can't even see where I can cancel my account. Has an email reply but its as if whoever wrote it didn't even read wha I wrote. All this hassle over four hundred and ninety pounds.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Wise is better

Wise is much better . Atlantic money portrait themselves of being better. Just another joke. I subscribed and then the headache started. A million questions while proof that the money is coming from a AAA bank. I didn't waste my time and moved on. Think 2 before you subscribe don't be fooled by the marketing ......

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Atlantic Money is reliable

It took a month to sort out the correct bank transfer codes (why did my Canadian bank provide incorrect codes in the first place?). However, Atlantic Money stuck with it and communicated the problems to me on a timely basis.
It took 3 tries to get it right, but finally the funds arrived with an excellent exchange rate. This gave me an additional $200 compared to the exchange using my regular bank. If I had used it all last year it would have gained me over $2000.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Tried Money transfer as a first attempt, money transfer made as early as 5 A.M. in morning and paid extra fee for express money transfer and still nothing has been transferred. My 2 cents not worth a try. My time is wasted.

2 February 2024
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear KaranM,

We apologize for the delay in your transfer and understand the inconvenience it may have caused you.

In this particular instance, our partner bank experienced a technical error and failed to make your payment on the planned date, which was a Friday. We worked with them to have your funds delivered by Sunday. We then offered to waive the fixed fee on your next transfer with us as a gesture of goodwill.

We greatly value your business and the trust you have placed in us. Your feedback is crucial in helping us identify areas for improvement, and we appreciate your understanding and patience during this time.

Thank you once again for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.

Sincerely,
Atlantic Money Team

Rated 5 out of 5 stars

I highly recommend

I have exchanged 10k Euro to PLN, Atlantic Money had best exchange rate. Due to a fact it was my first exchange, I hasn’t paid 3€ fee (even with a fee exchange rate is excellent). I have received money after few days, exactly as it was shown on the site. In conclusion - I recommend and will use as long as exchange rate will be best 👌

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Simple process, best rates, highly recommended

We came across Atlantic Money (AM) via Martin Lewis, Money Saving Expert. Having used the service a few times (INR & USD), the process is simple & excellent with AM providing regular stage updates through to successful transfer.
This is a commodity service with Atlantic providing better rates each time we compare to their competitors.
Will use again with confidence.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast & efficient

Fast & efficient. Account approved quickly. Used a few times already with no issues. Customer service is far better than other similar companies - especially the one that starts with W and ends with E.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I'm surprised more people aren't using it.

I'm surprised more people aren't using and talking about Atlantic Money. I would have been wary if I hadn't found the app through Money Saving Expert as I've not about heard about them elsewhere and it does sound a bit too good to be true. For anything over a few hundred its a real game changer. I saved £85 on my first transfer when compared to the big exchange app everyone always recommends. For larger amounts the savings just get bigger and bigger as every other service charges a percentage rather than a set fee. Using the app is simple and straightforward and the money was transferred next day even on the free 2 day service. I can't see any reason to ever use another transfer service, unless your transferring less than a few hundred pounds/euros/dollars.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

I must admit it was a huge leap of…

I must admit it was a huge leap of faith for me, but the app was recommended on the Martin Lewis website so I thought (dearly hoped!!!) that it was legit. They opened an account in Estonia for me (HUGE worry) and the French bank did a SEPA transfer - do note it takes up to 2 days which I didn't know and it did raise my blood pressure. But all was well, funds reached my UK account. I'll definitely use them again as the exchange rate was so much better than my bank.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Works well for me

After several years using another provider whilst holidaying in the EU I searched for an alternative due to increasing fees and restrictions on ATM withdrawals. I now live in an EU country whilst my income source remains in the UK and therefore needed a cost effective service for pretty regular transfers to fund living expenses. A quick calculation showed that the Atlantic Money rates with a fixed fee were significantly better value for the circa £5000 transfers I need to make. After familiarising myself with the App and process, my first transfer almost went wrong when my bank queried the transaction on potential fraud/scam grounds. However, this was quickly resolved with my bank and the transfer made. Since then, every transfer has happened with funds received a day before promised. The service works very well for me and I am pleased I decided to give them a try following reading something about them on a financial services review site.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

The best exchange rate on the market

I extensively researched comparison of rates and reviews for currency exchange, following my British bank taking an excessive £200 transaction fee, I decided to take a leap of faith and use 'Atlantic.Money' to transfer an inheritance to my British account.
This was (hands down) the best decision. They use a live FX rate, which Atlantic Money donot digress from.

Atlantic Money is an app, which you will need to set up with the usual legal proof of identity for large fund transfers.

This this company gives you the VERY best exchange rate which you confirm when ready and this can be cancelled, free, at any time up to time of transfer.

Your only charge is a £3 fee for transaction, with first transaction being free.

All comms are through WhatsApp, which understandably is not everyone's preference, however I've found they always return comms and extremely helpful and professional.

I have now used several times and would not hesitate to recommend, and will definitely use again.

10 November 2023
Unprompted review
Rated 2 out of 5 stars

Money transfer got delayed and promised rate wasn't matched

I wanted to transfer a big amount of money to the US from Europe. In the end, I didn't get the money I was promised by Atlantic Money because they claimed that they didn't receive the money in time although I immediately sent it to them. In addition to that I received the payment much later than expected and it even got further delayed during the process (took them over a week in total). During the whole process, I only got very little information. Their app is very basic and I couldn't even double check the account number I should send the money to. It felt very uncomfortable looking at the big amount of money. I didn't feel treated well, they didn't even proper apologize.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Best international money transfer company

Recently I've done a couple of international money transfers with them and both went smooth, my money arrived well before the date they were supposed to.
Their rate is the best around so yes, if you need to transfer money abroad, I would recommend using them

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Savings & Great Service

Dear Atlantic Money
Today we picked up the keys to our newly acquired ski apartment in the Southern French Alps which we have dreamt about for 20 years.⛷❄
Thank you Atlantic for enabling us to achieve this dream. With your help we transferred the monies to a French bank account in a prompt and professional manner, saving us a whopping £2,200 in transaction fees it would of cost us through our UK High Street Bank had we agreed to there exchange rate at a meeting yesterday!!!

Many Thanks Again

Paul & Andrea Dixon
🍾🥂

14 November 2023
Unprompted review
Rated 4 out of 5 stars

Every transfer worked as promised

Every transfer worked as promised.
Transfer via app is extremely uncomplicated.
There are no hidden costs.
Customer service during office hours on what's app was fast, friendly and helpful.
However, there should be a way to look into all past transactions and print them for tax and other reasons. The pdfs I was sent on request only do only show the reception, not the sender account. Not helpful. The different steps of the transfer from sender account to receiver and via which inbetween banks should be listed.
Please set up a proper website. Phone app is not enough.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, highly recomended.

Absolutely delighted with the service, great business model.
My bank in uk, stoped my initial transfer, suspected fraud !. Atlantic Money, were straight on the case, very good comunications and sent me certification for my new account with them. Which was by a long way superior to the awful experiance from comunicating with my UK bank.
All resolved and transfer went through very quickly.
Having read the reviewes below, there seems to be a lot of unfair comment being made by individuals, with less than objective reasoning. It is a 5 star company, without any doubt.
Keep up the good work, and i am sure you will quickly hit the volume targets you will require to make this a sustainable business model.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Unbeatable rates

I recently had to transfer some larger sums of money from Germany to the UK. The exchange rate I got with Atlantic money cannot be beaten; I saved a lot of money compared to doing a direct transfer via my bank, and also compared to other currency exchange services. I found the ID check in the app both easy to do and reassuring in terms of security provided. I only used the app for transfers below £25,000, as for larger amounts further checks would have been required - which is fine in principle but I just did not want the hassle. Overall, the process was quite straightforward; the only slight niggle was that because it took a few days for my money to arrive in my Atlantic Money account (based in Estonia) from my German bank account, the exchange rate was no longer fixed at this point. It was not a big problem for me as there wasn't much movement in the market at the time. It would be great, however, if Atlantic Money could add rate alerts and limit orders to make it easier to transfer at a certain time when the exchange rate is favourable. Overall, I was very pleased with the experience though, and it all worked smoothly, considering that it was all completely app-based and automated.

1 October 2023
Unprompted review

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