Atlantic Money Reviews 

179
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Limit introduced to my account to transfer a maximum of €or£2000 per day at £3.00 per transfer absolutely useless, no phone contact only WhatsApp delayed response email up to 48 hours if you are lucky... See more

Rated 1 out of 5 stars

I've been with Atlantic since the beginning slowly moving the proceeds of my UK house sale to €s when the xrate was favourable. The new rules (see reviews below) suddenly make this significantly more... See more

Rated 1 out of 5 stars

Expect a copy and paste answer when you suddenly discover your daily limit has been slashed and they’re blaming it on money laundering checks !! What it actually is, so I pay £3 for every £2... See more

Rated 5 out of 5 stars

I came across Atlantic money by search for an alternative to (Transfer) Wise, as their fees became much higher compared to when I first started using them. My first attempt to use the Atlantic app... See more

Company details

  1. Money transfer service
  2. Alternative Financial Services
  3. Currency exchange service
  4. Mobile Money Agent

Written by the company

Atlantic Money is the only international money transfer provider that offers a flat fixed fee transfer at the current exchange rate. Charging only £/€3 for any transfer up to £/€1 million, Atlantic Money is up to 99% cheaper than any other providers in the market – including Wise, PayPal or Revolut.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

179 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(179)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Best rates so far

I always use online comparing sites and Atlantic Money has the best rates. Don’t know how long it’s gonna be like this but right now it’s worth using it.
Also registration and creating account is super easy and fast.

2 October 2023
Unprompted review
Rated 4 out of 5 stars

Revised Review

I am revising my previous review as I am now clear on the process that needs to be followed to make this transfer process smooth. You must setup the transfer for the exact amount you are going to transfer into their bank account, it can’t be two payments as an example. So do check with your bank what the maximum amount they will transfer in one day is. Oh and it also must be a Faster Payment no other method acceptable. So I have completed my transfer and my USD arrived in my account today, two day earlier than anticipated. There is no question that the rates these guys offer can’t be beaten, for me the pain was just understanding the process. So at the end of all this I would highly recommend Atlantic Money!

30 August 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Sharon, thank you for being such a remarkable person. Happy to have you on board!

Rated 3 out of 5 stars

A bitter experience

The promise of no fee for first transfer is great. But I started a transfer, and during the 5 minute verification they lowered the exchange rate by a few percentage points was confused, have used quite a few platforms but never had such issue. It wasn't a big amount and I was in a hurry so went ahead. But feels so unethical, not sure if I should trust them with higher amounts.

I found Remitly and RemitPanda better and direct with no such non-sense, though exchange rate being offered on each platform at times are better or lower, so do compare.

7 August 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Hi Aam aadmi,

Thank you for bringing your experience with our exchange rate to our attention.

We understand that you were confused when the rate changed in the app, and we want to assure you that this is not an unethical practice. We'd like to emphasize that we do not add any additional markups or commissions to the exchange rate – we simply pass on the rate that we source from highly competitive financial institutions.

It's important to keep in mind, however, that the currency markets can be highly volatile, and exchange rates are not static. The exchange rate is constantly fluctuating, and only once you have confirmed your transfer in the app do we provide a quote and hold the rate to help protect against volatility exposure. The quote deadline, by which time we must receive your payment, is also clearly stated in the app.

We want to assure you that we remain committed to delivering our customers with the best possible experience, and we take all feedback on board to make sure our processes are as clear as possible for customers.

Please do not hesitate to contact us if you have any further questions.

Rated 1 out of 5 stars

Refuse To Delete Data

I signed up but never used their services. Despite this, they refuse to delete my data.

16 July 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Dear Thomas, we understand that you have requested that we completely 'wipe' your data from our records. However, as we have informed you, as a regulated and authorized payments' institution, we are required to keep certain records of our customers for a period of time, as outlined in our privacy policy. This is to comply with our legal obligations, including anti-money laundering and fraud prevention regulations.

We understand that you may be concerned about your privacy and assure you that we take your privacy very seriously. We only keep your data for as long as is necessary, and we take all reasonable steps to protect it from unauthorized access.

We hope this answers all your questions and concerns. Please do not hesitate to reach out if you have any further questions.

Rated 5 out of 5 stars

Would recommend

Excellent and cost effective way to send a large sum of cash from the UK to Australia. The currency conversion rate was competitive and the transfer arrived on time. Couldn’t ask for anything more.

24 July 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Thank you for the review!

Rated 5 out of 5 stars

Definitely the best foreign exchange…

Definitely the best foreign exchange option out there at the moment. I was very nervous using this new company I hadn't heard of before, but I had to transfer a six-digit amount from EUR to GBP for a house purchase and didn't want to pay thousands of pounds in bank fees. I made a small test transfer, then several large transfers. It all worked just as advertised. If you use an instant SEPA transfer as the payment option, the exchange rate is locked right away (otherwise, if they don't receive the payment by the next business day, then your rate is not locked in, which can be risky, so I wouldn't recommend that). I had to up my transfer limit twice, but great customer service helped out quite quickly. Would definitely use again. (Only downside is not all currencies are exchangable yet, like USD to GBP, hopefully that will come soon.)

25 July 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Thank you for the review!

Rated 5 out of 5 stars

Sending money abroad? Use atlantic.money

From time to time we need to send money to our Spanish and French bank accounts. Nothing huge, but to keep them healthy, and pay the bills. We have run the gamut of working out best ways to do this - conventional banks have long been expensive and do not use the best exchange rates, in spite of what they advertise. Peer to peer organisations entered the market a few years ago and we immediately found one of these that offered seriously lower rates and stuck pretty closely to the actual daily published exchange rate (obviously we are looking at £ to € exchange).
Most recently however, we found out about atlantic.money, operating a similar arrangement to the one we have been used to, but with a gloriously low transfer charge and spot on with the daily exchange rate. The company had also had a good note on the reliable Martin Lewis website. We made our first transaction with atlantic.money last Monday (10/07) using their very straightforward app - we are technophobes, but it was easy for us, the app instructions were clear and simple, and their support has been very good.
Once we had done the necessary (creating an atlantic.money account in our name and paying the appropriate amount into that account) we were told the money would be transferred so as to arrive in the destination account on Wednesday morning. That time line was fine for us, although we could have gone for a quicker delivery. In the event, we were more than happy because we had an email from the intended recipients to say they had received their money on Tuesday morning, less than 24 hours after our arranging the transfer (atlantic.money also confirmed our successful transfer). Clearly the Spanish recipients too were delighted to receive it so quickly.
We have a couple more such payments to make imminently and will certainly be using atlantic.money for those, and indeed for future transfers to our bank accounts in the two countries. A really excellent service, strongly recommended. GC 140723

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Best rates and hassle free

Best rates and hassle free. After years of trawling comparison sites to find a couple of euros extra or beingripped off by the big banks if you wanted an easy transaction, Atlantic Money have provided the perfect solution. Takes minutes to set up, the transfer process could not be simpler or more efficient, the rates are the best and fees either none or £3! Quick transfer of funds as well! I’ve deleted my currency trackers and comparison apps and saved Atlantic Money on the top line of my homepage. Total gamechanger!

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Best choice for expats

Atlantic Money is truly wonderful and I’m so glad I found it. Transfer from the EU to the US are never easy or cheap, but this app is perfect. Any negative reviews you see are genuinely just people trying to scam their way into a referral bonus. I was a bit suspicious at the beginning because it seems too good to be true, but it’s all true. Live conversion rates based on the actual rate, not a jacked up price. And 3€ free every time, instead of a percentage that could end up being way too much. Their customer service is also very fast to respond and very helpful. Can’t recommend this enough!

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Works as promised and is sleek

Service works as promised, took a few days for cash to show up in my account and I started with small dollar amounts to test it, but does exactly what it promises. And the interface is very friendly.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience, recommend

Transfered significant sum from Eur to GBP over period of 6 months. Did exactly as expected, with responsive team when values exceeded initial limit to increase value. Very fast, very cheap. Better experience than competitors due to price.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Atlantic Money

I highly recommend Atlantic Money. I did more than 10 transactions in the past 6 months and never has any delay. I appreciate also the very reliable customer support response with good response time in dealing with requests to extend the transfer limits after providing the relevant documentation.

1 March 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Thank you so much, Dragos. We highly appreciate your excellent feedback and will do our utmost to continue your journey in this way!

All the best,
Atlantic Money

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