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Atlantic Timber Reviews 

124
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are often perfectly cut, well-packaged, and arrive in pristine condition. Many people also highlight the excellent delivery service, which is frequently described as fast, prompt, and on time. Reviewers often commend the staff for being very helpful, knowledgeable, and providing faultless service with good communication. However, some customers also noted that delivery can sometimes be expensive, and a few experienced delays in dispatch. Additionally, a small portion of people mentioned receiving products with some damage upon arrival, despite generally good packaging.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and... See more

Service

Customers had positive experiences with service, often describing it as good, excellent, and brilliant, with... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the helpful team, prompt... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... See more

Company replied

Rated 5 out of 5 stars

I used Atlantic Timber for a DIY project.The web site had a fantastic range of sizes and a very wide choice of timber products with competitive prices. The team were very helpful with my order and t... See more

Company replied

Rated 5 out of 5 stars

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work. The prices a... See more

Rated 5 out of 5 stars

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same da... See more

Company replied


Company details

  1. #51 of 68 best companies in Timber merchant
  2. #21 of 30 best companies in Wood Supplier

Written by the company

Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(124)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

website was wasy to use

website was wasy to use, was able to get sizes that aren't available easily at most stores. good quality timber, reasonably priced. delivered on time and well packaged. would definitely use again for future projects.

16 February 2026
Atlantic Timber logo

Reply from Atlantic Timber

Thanks for your feedback Bruno. It's great to hear that you found our website easy to use. We're glad you're happy with the quality and the price. We look forward to supporting you on future projects.

Rated 5 out of 5 stars

Moulding arrived very quickly and was…

Moulding arrived very quickly and was exactly as pictured and described.

23 February 2026
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Reply from Atlantic Timber

Thanks for your feedback Tony. Great to hear the product was what you wanted, and that you were happy with the delivery time.

Rated 4 out of 5 stars

Good service, could communicate better

Good response and pushed back on their supplier when needed but could have communicated and kept me updated better. It lead to a week delay on a replacement door.

16 February 2026
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Reply from Atlantic Timber

Thanks for your feedback, Jonathan. We'll feed this back to the team and look to improve on keeping customers updated.

Rated 5 out of 5 stars

Fantastic service and the timber was…

Fantastic service and the timber was exceptionally packaged, not a mark on it , highly recommended and will definitely use again, thank you

17 February 2026
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Reply from Atlantic Timber

Thank you for your feedback, Andy. We aim to make sure our products are delivered to our customers in as a good condition as if it was bought in store. Really pleased you were happy with the condition and quality of the timber you received.

Rated 5 out of 5 stars

Ordered my timber on 2 occasions

Ordered my timber on 2 occasions.
Quick and easy promt delivery, very happy

4 February 2026
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Reply from Atlantic Timber

Thanks for the great feedback. Really pleased you found us quick and easy to deal with. Look forward to supporting you with your next project.

Rated 5 out of 5 stars

Have always helped me out and provided…

Have always helped me out and provided good service I would use again

4 February 2026
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Reply from Atlantic Timber

Thank you for your feedback. We're pleased to have had the opportunity to help you out on your project and delighted you will be using us again.

Rated 5 out of 5 stars

Good Service

Everything was done quickly and very good.

10 February 2026
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Reply from Atlantic Timber

Thanks for the review, Nigel. We're pleased we were able to help with your project and thank you for your custom.

Rated 4 out of 5 stars

Quick service

Quick service, but the sheet edges were damaged.
We reported this and agreed on a resolution for any future orders.

3 February 2026
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Reply from Atlantic Timber

Thank you for the feedback Ms Curtis. We're sorry the edges of the boards were damaged in transit. I believe our colleague George has been in touch to rectify the issue, but do let us know if there is anything else we can do. Thanks.

Rated 4 out of 5 stars

Great customer service

Great customer service, needed my order urgently and received it the next day.Thankyou

2 February 2026
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Reply from Atlantic Timber

Thank you for your review Mrs Feather, we're pleased you received your goods quickly and that you are happy with our service.

Rated 5 out of 5 stars

Simple ordering, swift delivery.

Simple website order. Always someone on the phone if you need. Swift delivery.

8 February 2026
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Reply from Atlantic Timber

Thanks for your review Mr Green. We're so pleased you are happy with our online service and we were able to help with your project.

Rated 5 out of 5 stars

Arrived more quickly than I expected

Arrived more quickly than I expected, well packaged and exactly what I wanted.

4 February 2026
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Reply from Atlantic Timber

Really pleased you were happy with your purchase, Lesley. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great place to buy pine window sills

Easy to order online and a brilliant selection of wood to chose.
I have bought a few pieces of pine window sill, and the quality and the price is great.
The staff on the counter are very helpful and polite.
The place offers a large variety of building supplies, from fixings to timber etc.
Definitely I will go again back if I need any kind of wood.

19 January 2026
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Reply from Atlantic Timber

Thank you for taking the time to write such a great review. We're pleased to hear you have had good experiences in store, and that you find our products good quality at a fair price. We look forward to welcoming you back into store soon!

Rated 5 out of 5 stars

Brilliant!

Brilliant!
First delivery over a year ago was on time, with good communication and the wood quality was exceptional. Second delivery to private address was packaged perfectly, not a single dent anywhere, packaged like it was made of glass. Again superb, first choice for wood - thank you.

23 January 2026
Unprompted review
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Reply from Atlantic Timber

Dear Mr Henderson, thanks for the fantastic review! It's great to hear from a delighted customer. Delivered on time, good communication and quality products, what we strive for every time. Thanks.

Rated 2 out of 5 stars

Awful delivery service.

To date, I have only received 1 of 2 packages. Phoned Atlantic Timber and was told that the person who deals with deliveries wasn’t available but he would phone me back. This never happened. Meanwhile, I received an email from DX saying that the missing package is out for delivery. I have given Atlantic Timber 2 stars as the timber that I have received is good quality, but otherwise I’d only give them 1 star.

14 January 2026
Unprompted review
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Reply from Atlantic Timber

Dear Peter, we're sorry our delivery service wasn't up to scratch. We use third party couriers for our nationwide deliveries and sometimes packages get separated. The separated packages usually arrive a day or two later. Please can you let us know if all your packages have now arrived? Sometimes delivery updates come from us, other times direct from the courier, DX, as in this case. If your outstanding package hasn't arrived, please get in touch and we'll look into it.

Rated 5 out of 5 stars

5 Star customer service and excellent product

I have been a customer of Atlantic Timber for the past 3 years. They are a reputable, family run enterprise and offer highly efficient/outstanding customer service. Staff are friendly & knowledgeable and the turnaround on materials is swift. Their products are of top quality, I've never experienced any issues with delivery and they arrive and are offloaded in pristine condition. I would recommend Atlantic Timber to any prospective customer and look forward to buying from them again, in due course.

I would also like to mention the MD, Martin. A grounded and helpful chap who upholds his families long standing values of supporting small businesses like my own. Thank you once again.

6 January 2026
Unprompted review
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Reply from Atlantic Timber

Thank you for your feedback, Claire. We'll always support small businesses where we can, and are pleased that you continue to have a good experience purchasing from us.

Rated 5 out of 5 stars

I order all my sheet goods through…

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same day. If I collect in person the lads in the workshop always cut to size to make manoeuvring the sheets easier.

19 December 2025
Unprompted review
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Reply from Atlantic Timber

Thank you, Dan. That's great to hear!

Rated 5 out of 5 stars

The staff are very helpful and polite

The staff are very helpful and polite. I shop mostly in the Trade part of Alantic Timber with Liam great prices top notch service. So customer service is above and beyond, highly recommended

19 December 2025
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Thanks Tom. We pride ourselves on our customer service. Glad to hear you like our prices too!

Rated 5 out of 5 stars

First class service from everyone at…

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work.
The prices are really competitive, particularly with a trade account. The cutting service is very useful and reasonably priced too.
The buildings have recently been updated and the whole place seems to be well organised.

19 December 2025
Unprompted review

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