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Atlantic Timber Reviews 

131
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items are precisely cut, well-packaged, and arrive in pristine condition. Many people highlight the exceptional delivery service, describing it as fast, on time, and reliable. The staff also receive frequent commendation for being friendly, knowledgeable, and providing faultless service, with quick responses to inquiries and efficient order processing. However, some customers also noted occasional issues with order fulfillment, experiencing dispatch delays or receiving only part of their order. Additionally, some reviewers reported products arriving with minor damage, such as dented sheets or battens. A small number of customers also found the delivery costs to be quite expensive.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality of timber and other... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Service

Customers consistently report positive experiences with the service, highlighting prompt, professional, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Order

People report ambiguous experiences with order, with many customers praising the helpful team, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... See more

Company replied

Rated 5 out of 5 stars

I used Atlantic Timber for a DIY project.The web site had a fantastic range of sizes and a very wide choice of timber products with competitive prices. The team were very helpful with my order and t... See more

Company replied

Rated 5 out of 5 stars

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work. The prices a... See more

Rated 5 out of 5 stars

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same da... See more

Company replied


Company details

  1. #51 of 67 best companies in Timber merchant
  2. #21 of 30 best companies in Wood Supplier

Written by the company

Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

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Asks customers to review

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Replied to 85% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(131)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place to buy pine window sills

Easy to order online and a brilliant selection of wood to chose.
I have bought a few pieces of pine window sill, and the quality and the price is great.
The staff on the counter are very helpful and polite.
The place offers a large variety of building supplies, from fixings to timber etc.
Definitely I will go again back if I need any kind of wood.

19 January 2026
Atlantic Timber logo

Reply from Atlantic Timber

Thank you for taking the time to write such a great review. We're pleased to hear you have had good experiences in store, and that you find our products good quality at a fair price. We look forward to welcoming you back into store soon!

Rated 5 out of 5 stars

Brilliant!

Brilliant!
First delivery over a year ago was on time, with good communication and the wood quality was exceptional. Second delivery to private address was packaged perfectly, not a single dent anywhere, packaged like it was made of glass. Again superb, first choice for wood - thank you.

23 January 2026
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Dear Mr Henderson, thanks for the fantastic review! It's great to hear from a delighted customer. Delivered on time, good communication and quality products, what we strive for every time. Thanks.

Rated 2 out of 5 stars

Awful delivery service.

To date, I have only received 1 of 2 packages. Phoned Atlantic Timber and was told that the person who deals with deliveries wasn’t available but he would phone me back. This never happened. Meanwhile, I received an email from DX saying that the missing package is out for delivery. I have given Atlantic Timber 2 stars as the timber that I have received is good quality, but otherwise I’d only give them 1 star.

14 January 2026
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Dear Peter, we're sorry our delivery service wasn't up to scratch. We use third party couriers for our nationwide deliveries and sometimes packages get separated. The separated packages usually arrive a day or two later. Please can you let us know if all your packages have now arrived? Sometimes delivery updates come from us, other times direct from the courier, DX, as in this case. If your outstanding package hasn't arrived, please get in touch and we'll look into it.

Rated 5 out of 5 stars

5 Star customer service and excellent product

I have been a customer of Atlantic Timber for the past 3 years. They are a reputable, family run enterprise and offer highly efficient/outstanding customer service. Staff are friendly & knowledgeable and the turnaround on materials is swift. Their products are of top quality, I've never experienced any issues with delivery and they arrive and are offloaded in pristine condition. I would recommend Atlantic Timber to any prospective customer and look forward to buying from them again, in due course.

I would also like to mention the MD, Martin. A grounded and helpful chap who upholds his families long standing values of supporting small businesses like my own. Thank you once again.

6 January 2026
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Thank you for your feedback, Claire. We'll always support small businesses where we can, and are pleased that you continue to have a good experience purchasing from us.

Rated 5 out of 5 stars

I order all my sheet goods through…

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same day. If I collect in person the lads in the workshop always cut to size to make manoeuvring the sheets easier.

19 December 2025
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Thank you, Dan. That's great to hear!

Rated 5 out of 5 stars

The staff are very helpful and polite

The staff are very helpful and polite. I shop mostly in the Trade part of Alantic Timber with Liam great prices top notch service. So customer service is above and beyond, highly recommended

19 December 2025
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Thanks Tom. We pride ourselves on our customer service. Glad to hear you like our prices too!

Rated 5 out of 5 stars

First class service from everyone at…

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work.
The prices are really competitive, particularly with a trade account. The cutting service is very useful and reasonably priced too.
The buildings have recently been updated and the whole place seems to be well organised.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Liam at atlantic timber always goes…

Liam at atlantic timber always goes above and beyond for the customers.

And their prices are unbeatable.

Always a 5 start services

15 December 2025
Unprompted review
Atlantic Timber logo

Reply from Atlantic Timber

Thanks for the lovely review Dean. We try our best to do whatever we can for our customers. Liam is an asset to the team.

Rated 5 out of 5 stars

Richard was really helpful when we…

Richard was really helpful when we asked for his advice when buying LPD doors. He was very thorough and explained all the accessories we needed to fit them, such as the correct handles, locks etc. Thank you.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Still Awaiting Refund

I ordered some Melanie wood to build a kitchen cabinets. One of the offcuts was packed poorly and came loose during transit which damaged the larger sheet.

A partial refund was agreed which to date I still don't have, even after chasing three times and im now being ignored.

They only seem to be interested in taking your money.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

i was trying to match up some dado rail…

i was trying to match up some dado rail id bought from a local diy store years ago, the store still sold it but it was very expensive, so i looked around. Found this company who had it at an incredible price. thought it was too good to be true but it wasn't. I purchased what i needed at 1\4 of the price and wasn't disappointed. Great quality, arrived on time, great communication. I'd definitely buy from them again. Thank you so much for making my decorating so much easier (and cheaper)

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Richard, was excellent at the front desk he took me around and showed me what options I had with the wood I required, thank you Richard. absolutely fantasic customer servuce and a total gentleman.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!

Outstanding customer service from Atlantic timber -there had been some confusion regarding my order but it was resolved straight away and Atlantic timber went over and above to provide the material I needed fast and efficiently. This was my first purchase, and even though we are not local to them, the range of products and customer service mean it won't be my last. I would add that the attention to detail when packing my order, and the quality of the packaging used, was first class and provided top notch protection ensuring everything arrived in pristine condition!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, great price and a lovely product. Hardwood window drip cill now installed to replace rotten one, and I couldn’t be happier.

11 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

For a novice DIY’er it is always great going to a place where the staff are friendly and happy to help you. At Atlantic Street Timber you get all of that. Derik was very help and sorted out what I wanted.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Local business, great service!

We used Atlantic Timber a lot during our house renovation. We are DIY enthusiasts and we did a lot of work ourselves so we found the advice and expertise of the staff there invaluable. Special thanks to Martin for going above and beyond and helping us to work out what we need and making enquiries with the suppliers on our behalf.
They have all you need and if they don’t they will tell you where to find it. Highly recommended 😊

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Atlantic timber is a great timber yard

the customer service at Atlantic timber is superb.
All the staff are extremely friendly and approachable and they all have extremely good product knowledge.

The machining from guys in the workshop is outstanding , both in the accuracy of the cuts and in the quality of the sheet materials they stock. I would highly recommend Atlantic Timber to other woodworkers, especially to those who want everything cut to size, so they can just, collect it , take it onsite and its all ready to assemble.

22 May 2024
Unprompted review

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