AtoBtransfer.com Reviews 

2,179
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and friendly drivers who arrive promptly, assist with heavy luggage, and ensure a comfortable and safe ride throughout the journey. Travelers deeply appreciate the immaculate, well-maintained vehicles and the seamless, stress-free transport provided to and from the airport. Some reviewers were not happy with missing child safety car seats or drivers completely failing to show up for scheduled airport pickups. Consumers also encountered frustrating delays, unexpected waiting times, or poor communication when trying to resolve urgent booking problems on arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as punctual, exceptionally... See more

Service

Users describe positive interactions with service, highlighting punctual, friendly drivers who ensure a... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise courteous and punctual... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is seamless and perfect... See more

Product

Clients share deep satisfaction regarding the product, highlighting that vehicles are comfortable, spacious,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked by our travel agent. We received a text 48hrs before pickup confirming our booking, stating time and place for collection. Next day, a text message to confirm the driver, the vehicle, pic... See more

Company replied

Rated 5 out of 5 stars

Great service. Both journeys to and from the airport were seamless. Efficient and great time keeping. We were contacted 24hours ahead of departure as well as a few hours just before, with full details... See more

Company replied

Rated 5 out of 5 stars

Our driver was punctual, professional, and very friendly. The vehicle was clean and comfortable, and the ride was smooth and safe. Communication was excellent, and the driver helped us with our luggag... See more

Company replied

Rated 5 out of 5 stars

The driver was very courteous and sent me a photo of his face and location so I could easily find him. He was also early so we did not need to wait. The company messaged me a day before and on the day... See more

Company replied


Company details

  1. Airport shuttle service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(2,179)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpfull

Very helpfull. We arived 30 minutes before flightplan. He was allready there! During the ride we got lots of tips for Lissabon and other parts of portugal!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable reasonably priced service

Reliable reasonably priced service, driver arrived when promised, came earlier when I asked him to via the messaging service and got us through some awful gridlock at the airport car park

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Our driver met us

Our driver met us, and drove safely and quickly to our destination helping us to load and unload. The car was clean and well driven

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Diffrent driver to what was confirmed

Diffrent driver to what was confirmed. Not the car I selected. Driver was very erratic. Holding her phone and on conversations the entire journey.

Not the level of service or safety that I expected.
As a result of that I cancelled my return booking and went elsewhere. Would not use AtoB again based on this

22 May 2026
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Louise,

Thank you for taking the time to share your feedback. We're very sorry to hear that your journey didn't provide the level of comfort you expected.

The concerns you've raised about the vehicle provided and, in particular, the driver's conduct are ones we take very seriously. We'd genuinely like to investigate what happened.

If you're willing, please contact our support team with your booking reference so we can look into this thoroughly and address your concerns. We appreciate your feedback and hope we'll have the opportunity to address your concerns.

Kind regards,
Irina
Customer Relations Manager

Rated 1 out of 5 stars

Avoid if travelling with baby or child

Pre-booked airport transfers with the added extra of an infant car seat in Montenegro. Neither driver, on outbound or inbound journeys, showed up with the seat. With no alternative options, had no choice but to take the nearly two hour journeys each way with a 16 week old baby on my lap. First driver drove dangerously to the point my baby was thrown forward due to harsh braking. Second driver was friendly and apologetic but still no car seat. I confirmed the car seat with the company at least four times in advance so felt very let down.

When attempting to resolve this, AtoB refused a refund beyond £4.50 for the car seat on the first trip and disbelieved that the car seat was missing on the second trip because the driver said he provided it (which he didn't). My baby's safety was put at significant risk and the company broke Montenegrin Traffic Safety Laws.

Unreliable, unsafe and terrible customer service.

Avoid if travelling with a baby or child.

3 June 2026
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Jodi,

Thank you for taking the time to share your experience. I'm truly sorry to hear how disappointing this journey was, especially when you were travelling with your 16-week-old baby. We can completely understand why this has stayed with you.

We'd genuinely like the opportunity to look into this once more. We'll be happy to review both journeys again, along with the communication with our local partners and the findings of the previous investigation, to make sure we've looked at every aspect of what happened.

If you're comfortable getting in touch again and sharing your booking reference, we'd be grateful for the opportunity to personally revisit your case. We genuinely want to understand what happened and do our best to find the right way forward.

Kind regards,
Irina
Customer Relations Manager

Rated 4 out of 5 stars

AtoB were good at resolving problems

AtoB were good at resolving problems. Our journey on arrival was effortless but our journey home although booked on 17.2.2026 was cancelled at the last minute due to an administrative error that was later correct.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

had a very disappointing experience…

had a very disappointing experience with AtoB Transfer.

I booked an airport pickup specifically so we could have reliable transport immediately after landing. Unfortunately, the driver never showed up. We waited for 25 minutes at the agreed location with no sign of the driver.

We tried calling the number provided, but no one answered. We also reached out via online chat and received no response. No one contacted us to explain the delay or arrange an alternative vehicle.

What made this even worse is that the system later marked the trip as completed and asked me to leave feedback, even though the service was never provided.

I also had a return transfer booked, which now raises serious concerns about reliability.

Overall, this was a very frustrating experience and not what I expected from a company of this size. I am currently waiting for a resolution and a full refund.

1 May 2026
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Customer,

We're very sorry to hear about your experience. We understand how frustrating it must have been to arrive expecting a pre-booked transfer and be left without the service or any clear communication.

We'd like to look into what happened and make sure your case is reviewed properly. If you haven't already done so, please contact our support team with your booking reference. We'll investigate the circumstances and assist with the resolution of your refund request.

Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.

Kind regards,
Irina
Customer Relations Manager

Rated 1 out of 5 stars

orribile service

orribile service

10 April 2026
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Gentile Cliente,

Ci dispiace sapere che la sua esperienza non sia stata all'altezza delle aspettative.

Se desidera condividere maggiori dettagli, il nostro team di assistenza sarà lieto di esaminare il suo caso. Il suo feedback è importante e ci aiuta a migliorare il servizio.

Cordiali saluti,
Irina
Customer Relations Manager

Rated 5 out of 5 stars

The driver contacted me in advance with…

The driver contacted me in advance with detailed instructions about the meeting point at the airport. He was waiting for us in the arrivals hall with a sign. He was very helpful with suitcases and securing our baby in the baby seat.

16 April 2026
Unprompted review

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