AtoBtransfer.com Reviews 2,023

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their punctuality, helpfulness, and professional demeanor, often noting their proactive assistance with luggage and thoughtful gestures like providing cold water. The service is consistently described as superb, efficient, and reassuring, with many appreciating the ease of booking and the overall smooth experience. However, some customers also noted issues with the delivery service, including drivers being late or not showing up, and discrepancies between booked and provided vehicles. A few people mentioned receiving a different car or driver than expected, and some experienced problems with requested amenities like child car seats not being available upon arrival.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, punctuality, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the punctuality, politeness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise punctual, kind, and... See more

Location

People report ambiguous experiences with location. Some customers were pleased, noting that drivers were... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Some customers experienced issues such as... See more

Based on these reviews

Rated 5 out of 5 stars

The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and... See more

Rated 5 out of 5 stars

Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier. Also the driver was present 10 minutes before time to pick us... See more

Rated 5 out of 5 stars

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport. The driver himself was absolutely charmin... See more

Rated 5 out of 5 stars

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases.... See more


Company details

  1. Airport shuttle service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived exactly on time and drove…

Arrived exactly on time and drove efficiently and with care

29 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Stephen,

Thank you for your great feedback! We're delighted to hear that your driver arrived on time and ensured a safe, efficient journey. We always strive to provide the best service and appreciate your recognition. We look forward to serving you again!

Kind Regards,

AtoB Team

Rated 5 out of 5 stars

Good communication and timely pickup

Good communication and timely pickup. Would recommend. Nico was really nice. As a female traveling alone at night, saved a lot of stress.

28 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Prachi,

Thank you for your thoughtful review! We're so glad to hear that our communication and timely pickup helped make your journey stress-free, especially traveling alone at night. It’s great to know that Nico provided a safe and comfortable experience. We truly appreciate your recommendation and look forward to serving you again!

Kind Regards,

AtoB Team

Rated 5 out of 5 stars

Perfect welcome to Brussels

Sejd was perfect! He waited for us even though our flight was delayed and he welcomed us with kindness.
Top service!

28 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Giorgia,

Thank you for your wonderful review! We’re so glad to hear that Sejd made your arrival to Brussels a smooth and welcoming experience, even with the flight delay.
We appreciate your feedback and look forward to providing you with top-notch service again in the future!

Kind Regards,

AtoB Transfer Team

Rated 5 out of 5 stars

The driver was extremely professionnel

The driver was extremely professionnel, we were very happy with the service.

26 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Jonathan,

Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that you were pleased with the professionalism of our driver. Your satisfaction is our priority, and we look forward to providing you with excellent service again in the future.

Kind Regards,
AtoB Team

Rated 5 out of 5 stars

Mr Sejd arrived on time and rang me to…

Mr Sejd arrived on time and rang me to confirm he was on the way. Excellent and reliable service I would definitely use again and I highly recommend AtoB, 5 stars

17 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Ann Marie,

Thank you so much for your fantastic review! We’re thrilled to hear that Mr. Sejd provided reliable and timely service, and that you had a great experience with us. Your recommendation means a lot, and we’re looking forward to serving you again in the future.

Thanks again for choosing AtoB!

Rated 5 out of 5 stars

The driver was puntual and nice during…

The driver was puntual and nice during the trip. There was a lot off traffic during our way from center of Brussels to Charleroi Airport, but we could finally arrived and take our flight.

13 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear J. Salazar,

Thank you for your review! We're glad to hear that the driver was punctual and friendly throughout your journey to Charleroi Airport. We understand how stressful traffic can be, especially in Brussels but we're happy to know you made it to the airport in time for your flight. We appreciate your patience and hope to serve you again in the future!

Kind Regards,


AtoB Team

Rated 5 out of 5 stars

Best driver.

Best driver.. Polite and on time.

10 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Stephen,

That's great to hear. Thanks for letting us know.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Great driver

Great driver, arrived early and was nice and friendly. Superb experience all round.

10 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Shaun,

Thanks for letting us know.

Best,
The AtoB Team.

Rated 3 out of 5 stars

The driver was on his phone a lot and…

The driver was on his phone a lot and also wouldn’t let our 1 year old eat/drink in the car - even with our supervision.

7 December 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Mr.Jackson,

Thanks for taking the time to leave this review. We apologise that our service wasn't up to our usual standard. Your experience has been looked into carefully, and the appropriate action has been taken with the driver. Thanks for bringing this to our attention.

All the best,
The AtoB Team.

Rated 3 out of 5 stars

Driving was very good but

Driving was very good, however he called me at 6.50 booking was for 7am.

This was after he txt at 6.49 precisely one minute earlier saying he was there. We left the room at 7 am and waved across at him as saw taxi sitting there, we had no bill so check out took no time, he then sent a rather cheeky txt at 7.05 by which time we would be about at the taxi, yes slightly late but he advised we had ten minutes or he would charge more or leave and he would have to pay anyway which we had done already in any case.

I gave him a ten euro tip as hadn’t seen the message until later but thought it was a bit much we were hardly late and he was pestering me at that time in morning before our time had arrived. So yes good driver shocking attitude

29 November 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Ian,

We're saddened to hear that you encountered a sub par welcome from your driver. We pride ourselves on always offering a great service, from A to B, yet it seems that this wasn't the case for you.

We would like to ask you to get in touch with our customer support, at info@atobtransfer.com to share further information, in order to for our team to take the appropriate action with the driver.

Best,
The AtoB Team.

Rated 5 out of 5 stars

10 out of 10

10 out of 10. So attentive drivers. Came on time. Communication was so smooth. Thanks a lot

27 November 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Tamari,

We're pleased to hear that you appreciated our service. We hope to serve you again.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Very polite and nice driver

Very polite and nice driver. Holding my name. The trip went by quite smoothly.
Recommend!

26 November 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Christina,

Thanks for letting us know that all went well.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Excellent driver, pleasent conversation

Roberto was very nice and helpful. He is excellent driver and very pleasent for conversation.
Our flight was early so he was as wl

15 November 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Lea,

Thanks for letting us know that you enjoyed travelling with AtoB.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Very nice helpful and polite.

Very nice helpful and polite.

2 November 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Anna,

Thanks a lot for letting us know that everything went well.

All the best,
The AtoB Team.

Rated 5 out of 5 stars

Calm trip

Calm trip. Polite driver

24 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Mykyta Chernolevskyi,

Thanks for the feedback!

Best,
The AtoB Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look