AtoBtransfer.com Reviews 2,023

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their punctuality, helpfulness, and professional demeanor, often noting their proactive assistance with luggage and thoughtful gestures like providing cold water. The service is consistently described as superb, efficient, and reassuring, with many appreciating the ease of booking and the overall smooth experience. However, some customers also noted issues with the delivery service, including drivers being late or not showing up, and discrepancies between booked and provided vehicles. A few people mentioned receiving a different car or driver than expected, and some experienced problems with requested amenities like child car seats not being available upon arrival.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, punctuality, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the punctuality, politeness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise punctual, kind, and... See more

Location

People report ambiguous experiences with location. Some customers were pleased, noting that drivers were... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Some customers experienced issues such as... See more

Based on these reviews

Rated 5 out of 5 stars

The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and... See more

Rated 5 out of 5 stars

Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier. Also the driver was present 10 minutes before time to pick us... See more

Rated 5 out of 5 stars

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport. The driver himself was absolutely charmin... See more

Rated 5 out of 5 stars

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases.... See more


Company details

  1. Airport shuttle service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

All good

Punctual, polite service. Clean, spacious car and a smooth ride all the way to the airport. Thank you for the efficient service.

25 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Carol,

Thanks for taking the time to leave this review. We're pleased to hear that everything went well.

We hope to serve you again soon.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Very nice driver

Very nice driver, nice comfortable vehicle, got us to our villa in good time and was very thoughtful driver who stopped to buy us some well needed water and some chocolate.

21 October 2024
Unprompted review
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Reply from AtoBtransfer.com

Hello Ramsey,

We'd like to thank you for leaving this review. It's always great to hear when travellers appreciate the AtoB service.

We hope to serve you again soon.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Really great and Julio was very nice…

Really great and Julio was very nice and communicative when we were delayed.

19 October 2024
Unprompted review
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Reply from AtoBtransfer.com

Hello Tim Alexander,

Thanks for letting us know. We're pleased Julio took care of you.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Great trip

Great trip. Arrived on time, comfortable and clean car, even had free bottles of water!!

20 October 2024
Unprompted review
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Reply from AtoBtransfer.com

Greetings Steve,

Thanks a lot for letting us know that you enjoyed travelling with us.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Great experience.

Driver was on time. Clean tidy vehicle. Safe journey. No issues at all.

20 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Hywel,

Thanks for the feedback, it is most appreciated.

Best,
The AtoB Team.

Rated 5 out of 5 stars

AoB - they go the extra mile for YOU.

Effective driving. Marvelously on time. Polite. Bottled water is available without additional charge—all much appreciated after a long-haul flight. We are so happy with this driver that we will ask specifically for him when booking through AtoB, which is an absolutely trustworthy company. Highly recommended.

18 October 2024
Unprompted review
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Reply from AtoBtransfer.com

Good day Mr. Jacobs,

We're very pleased to hear that you had such a good time travelling with AtoB. Thank you for taking the time to leave this detailed review, it is great to hear about all the parts you enjoyed with our service.

Best,
The AtoB Team.

Rated 5 out of 5 stars

First class service …

Very polite driver who made the journey from the airport into Brussels very pleasant. Would definitely use again.

19 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Karen,

Thanks for taking the time to leave this kind review. It is greatly appreciated.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Perfect service

Luciano is super professional, attentive and friendly. His driving is very smooth so you feel comfortable on the road with him. The service was great!

P.S.: he was also very friendly with our little baby, yay!

18 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Roxana,

We're very pleased to hear you enjoyed travelling with AtoB, and that Luciano took good care of you.

Thanks for the feedback.

Best,
The AtoB Team.

Rated 5 out of 5 stars

No more to be said

Friendly, courteous and on time. No more to be said.

14 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Ms. Battrick,

Thank you for your kind feedback.

We hope to serve you again.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Excellent all around. Will use again.

Yommy Oduwusi Davids, our driver, greeted us on in a courteous and professional manner. The car was clean and we were offered complimentary, bottled water. The drive was smooth and safe. We want to especially single out Mr. Davids and thank him for his excellent driving and work that evening.

13 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello J. Thomas,

We're very pleased to hear you had such a wonderful transfer experience with Mr. Davids. We'll be sure to keep note of that.

We (and Yommy) look forward to serving you again soon.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Stress free trip

Driver was waiting. Very polite. Very comfortable trip to our hotel.

11 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Wayne,

Thanks for the feedback!

Best,
The AtoB Team.

Rated 5 out of 5 stars

great service

He reached out via sms to confirm we would meet at the agreed location and was very punctual. The price is lower than many others and would definitely reccomend

11 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Meike,

Thanks for taking the time to leave this review. We're pleased your assigned driver took good care of you.

We hope to serve you again soon.

Best,
The AtoB Team.

Rated 1 out of 5 stars

Driver was very good but too expensive

Driver was very good and he had a good new and comfortable car with enough space for luggage, he also communicated well, but the price was too expensive. I will not book again unless they reduce the price.
The company replied i should email them, but in fact i did email them prior and my email was just ignored.

6 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Moishe,

Thank you for reaching out to leave this feedback. We'd be very interested in hearing more about your opinions on our prices. If you would be so kind, please send us an email at info@atobtransfer.com, where you can provide us with a bit more info.

Thanks alot,
The AtoB Team.

Rated 5 out of 5 stars

Everything went well

Everything went well, thank you for the ride Roberto

7 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hi Jan,

Thanks for the feedback. We're glad you enjoyed using the AtoB service.

Kind regards,
The AtoB Team.

Rated 5 out of 5 stars

The reassurance of pickup when flight…

The reassurance of pickup when flight was delayed. A very stressful situation made better. Premium service, deserved reputation.

5 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Millers,

Thanks for your kind review. We're very happy to hear you enjoyed the AtoB service. We hope to serve you again soon.

Best,
The AtoB Team.

Rated 5 out of 5 stars

Obayda is an excellent driver

Obayda is an excellent driver, and arrived at our location on time. We had requested our carseats to be installed in advance, which they were. We had an excellent experience.

2 October 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Hello Mr. Bunce,

We're pleased you enjoyed travelling with AtoB. Thanks for leaving this review. We hope you choose us again soon.

Best,
The AtoB Team.

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