I have found virus attack about Exodus windows wallet app and reported it. Even I provided this virus, they didn't pay me for this bug bounty. It's really serious hijacking virus and they need to... See more
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The wallet itself needs a huge upgrade and is also very inconsistent with how it functions through usage. The staking is also pretty wonky and needs updating. Being a user of this wallet since 2020, I... See more
Company replied
Although I don’t have a wallet with Atomic, I was contacted by what turns out to be a scammer trying to coerce me into opening a phoney Atomic wallet. I was smart enough to Google Atomic Wallet, cont... See more
Company replied
It is really good wallet, the support team are getting in touch with me anytime I need, and following up my issue until it is solved. I rate 5 stars for Atomic wallet and its team
Company replied
Company details
Written by the company
Light multi-assets wallet with built-in atomic swap exchange
Contact info
You should know
3.2
Average
15K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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I was scammed 2 times by the recovery…
I was scammed 2 times by the recovery assets companies and both of them kept the recovered funds in Atomic wallet. Finally when I reached out to atomic compliance info their agent made me to do a payment to transfer my recovered funds. However he transferred to a wrong wallet address and disappeared. Another agent of Atomic compliance started asking me to make further payments. However agents say that they are able to see my funds in their system but not taking steps to transfer them to me. So much illegitimate and unethical . Atomic support must take steps to transfer the account users own funds.
29 September 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
We’re sorry to hear about this situation. Please note that Atomic Wallet does not have a “compliance department” that collects payments or holds recovered funds. If someone asked for payments to release funds, this is likely external fraud.
Please contact us at support@atomicwallet.io with the details so we can assist you and provide guidance.
Don’t use Atomic wallet to store crypto…
Don’t use Atomic wallet to store crypto currency. It was open to fraud easily as I have lost crypto currency from my wallet without my knowledge. There is no recovery process.
23 December 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
We’re sorry to hear about your loss. Atomic Wallet is non-custodial, meaning only you control your private keys and funds. If crypto was moved without your knowledge, it may indicate your wallet or device was compromised. Please contact us at support@atomicwallet.io so we can review your case and provide guidance on securing your funds.
They stole again my money
After i lost all my money in 2023, today they stole again the money from me. Another 43.400$ lost on their phone application. I have sent email and they told me that my iPhone have a malware, but is not true.. I use my phone only for crypto.
5 March 2026
Unprompted review
Reply from Atomic Wallet
Hi Vladimir,
We’re sorry to hear about your situation. Atomic Wallet does not have access to user funds or private keys. If funds were moved, it usually indicates the wallet or backup phrase may have been compromised. Please send more details to our team at support@atomicwallet.io with the transaction hash so we can review your case again and assist you further.
I like Atomic very fast swap and easy…
I like Atomic very fast swap and easy to use+++++
5 March 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad to hear you like Atomic Wallet and find the swaps fast and the app easy to use. Please contact us at support@atomicwallet.io if you need any assistance.
Small problem was reported
Small problem was reported, a stuck swap. Received feedback within a few minutes that they would look into it. 30 minutes later the solution was mentioned but it would take 4 hours. Within that time the problem was solved.
1 March 2026
Unprompted review
Reply from Atomic Wallet
Hi Ruud,
Thank you for sharing your experience! We’re glad our team responded quickly and that the swap issue was resolved within the expected timeframe. We truly appreciate your feedback. Please contact us at support@atomicwallet.io if you need any assistance.
I feel that I am being scammed and it…scammed in a big way
I feel that I am being scammed and it is not a good feeling either. Kyle Law pressured me to believe he had a huge stash of recovered money. I have been paying to recover it. But after reading your BEWARE mail. I can see that I’m doomed to lose more. So I thank the Team for helpful hints and support as to what to do.
25 February 2026
Unprompted review
Reply from Atomic Wallet
Hi Nick,
Thank you for sharing this. We’re truly sorry you had to go through that situation. Please be cautious with anyone asking for payments to “recover” funds — this is a common fraud scheme. We’re glad our warning helped. Please contact us at support@atomicwallet.io if you need any assistance or further guidance.
The response to my request was quick
The response to my request was quick, but there is no solution.
20 February 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your feedback. We’re glad the response was quick, but we’re sorry the issue remains unresolved. Please contact us at support@atomicwallet.io with the details so we can review your case again and assist you further.
Definitely seems like a scam
Definitely seems like a scam, its asking for 80-90 nzd (roughly 51 USD )dollars to move any amounts to another wallet. This is nuts . Your discloser says no fees
20 February 2026
Unprompted review
Reply from Atomic Wallet
Hi Phil,
We’re sorry for the confusion. Atomic Wallet does not charge fixed withdrawal fees — network fees are set by the blockchain and can vary depending on congestion. If you’re seeing an unexpected amount, please contact us at support@atomicwallet.io so we can review the details and assist you.
Prompt & comprehensive.…
I appreciated the prompt and comprehensive response.
19 February 2026
Unprompted review
Reply from Atomic Wallet
Hi Alex,
Thank you for your kind words! We’re glad you appreciated the prompt and comprehensive response. Please contact us at support@atomicwallet.io if you need any assistance.
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad our team could provide quick guidance regarding a potential fraudulent situation. Please contact us at support@atomicwallet.io if you need any assistance.
Totally scam and not secure
Totally scam and not secure. All scammers use this wallet to loot your money. They ask you to transfer the money to this wallet for further business activity. Once you load the money within hours it vanishes without your acknowledgement. They give all kind of security level but nothing will work when they the money is looted by the scammers.
And if you send email to Atomic support team they just keep saying, Atomic Wallet is a decentralized wallet, our team does not have any information about our users.
They are all tied up with the scammers. Don't use this wallet.
18 February 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
We’re sorry to hear about your experience. Atomic Wallet is decentralized, which means only users control their private keys and funds. We do not have access to wallets or transactions. If funds were transferred due to third-party instructions, this may indicate external fraud. Please contact us at support@atomicwallet.io so we can review your case and assist you.
Atomic Wallet is a scam!!!!
This is the worst wallet I have ever used. They say NO CHARGES, THIS IS COMPLETE BULL SHIT. They want you to deposit your original deposit that you had then surprise you in the end to deposit another $750 Canadian to withdraw your funds. This site is a total scam and should be shut down.
13 February 2026
Unprompted review
Reply from Atomic Wallet
Hi Glenn,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
We want to clearly state that Atomic Wallet does not charge fees to withdraw your funds beyond standard blockchain network fees, and we never require users to “deposit more” in order to unlock or withdraw their crypto. If anyone asked you to send an additional $750 CAD to release funds, that is not how our wallet operates and may indicate you were dealing with a scam website or impersonator.
Atomic Wallet is a non-custodial wallet, which means users have full control over their funds and withdrawals are processed directly on the blockchain. There are no hidden withdrawal deposits or surprise release fees.
Please contact our official support team at support@atomicwallet.io with details (transaction IDs, screenshots, and the website or app link you used). This will help us investigate and determine whether you encountered a phishing site or third-party scam using our name.
Your security is very important to us, and we’re here to help clarify what happened.
This wallet is awesome.
2 February 2026
Unprompted review
Reply from Atomic Wallet
Hi Nick,
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying Atomic Wallet. Our goal is to provide a secure, user-friendly experience, and feedback like yours truly motivates our team.
If you ever have questions or suggestions, we’re always here to help. Thanks for being part of our community!
Wallets are not secure
Had a family member set up a wallet, in a little over a week, the account was breached and all amounts drained.
All they could say was sorry but they can't help and they recommend moving funds to a new wallet
Won't help when their wallets have been breached and are insecure
6 February 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
We’re very sorry to hear about the breach and understand how upsetting this situation is. Atomic Wallet is non-custodial, meaning we do not hold or have access to users’ funds — all assets remain on the blockchain. If a wallet’s recovery phrase or private keys are compromised, the wallet can be drained, which is why we strongly advise keeping your 12-word phrase secure and private.
While we cannot recover lost funds, creating a new wallet with a fresh recovery phrase is the safest way to secure remaining or future assets. For guidance on securing wallets and best practices, please contact us at support@atomicwallet.io
Quick answer
Quick answer, easy to understand. Felt reliable. The answer made me not go in a possible freaud.
4 February 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad our response was clear and helped you avoid a potential fraud. If you ever need assistance or guidance, feel free to reach us anytime at support@atomicwallet.io
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad to hear you enjoy Atomic Wallet and recommend it. If you ever need assistance, feel free to contact us anytime at support@atomicwallet.io
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad to hear everything is working perfectly for you, as always. If you ever need assistance, feel free to reach us anytime at support@atomicwallet.io
Swap problem is bad experience
I am waiting for the swap transaction I made on January 22 to be completed. 3. They say that they are waiting for the party service provider to take action, I have been lingering for days, I can't use my 2800 usd money, I completed the necessary Kyc and sent all my documents. But they don't complete the transaction, I have a very bad experience.
22 January 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
We’re really sorry for the delay and understand how frustrating it is to have your funds locked and unusable for several days. We apologize for the inconvenience this has caused.
Swaps are processed by third-party service providers, and in some cases they require additional time to complete checks or finalize the transaction, even after KYC is submitted. Unfortunately, Atomic Wallet cannot speed this up directly, but the case should be actively followed up.
Please contact us again at support@atomicwallet.io, include your swap ID and confirmation that KYC was completed, so the team can escalate this with the provider and keep you updated on the status.
prompt, rapid reply
28 January 2026
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your feedback! We’re glad to hear you received a prompt and rapid reply. If you ever need assistance again, feel free to contact us anytime at support@atomicwallet.io
Great Wallet and Service
Atomic Wallet has always had great customer service. I have always enjoyed their quick response to my questions regarding the wallet.
26 January 2026
Unprompted review
Reply from Atomic Wallet
Hi Raymond,
Thank you for your kind feedback! We’re glad to hear you’ve consistently had a great experience with our customer service and quick responses. If you ever need assistance or have questions, feel free to contact us anytime at support@atomicwallet.io
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