AU Cupshe Reviews 

Reply from AU Cupshe

Jan 12, 2026

Dear Shae，thank you for bringing this to our attention, and we’re truly sorry for the frustration this experience has caused.

First, regarding the delivery issue: we’re very sorry that you haven’t received your package. While this situation is quite rare, it can occasionally happen due to unforeseen factors during the shipping process, such as address scanning errors or courier handling issues. We’ve taken your feedback seriously and will share this case with our logistics team to help prevent similar situations in the future. Please rest assured that our customer care team is ready to assist you further in locating the package or arranging a suitable solution.

As for the lack of response from customer service, we sincerely apologize if it appeared that your email went unanswered. We are committed to responding to all customer emails within 24 hours and live chat inquiries within minutes, and this is our standard practice. In some cases, our replies may unfortunately be filtered into spam or junk folders, so we kindly suggest checking there as well.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.

Reply from AU Cupshe

Dec 31, 2025

Dear Helen, thank you for your feedback! We’re glad to hear you were satisfied with our delivery speed.

Regarding the swimsuit fit, some styles are designed with lighter or stretch fabrics to create a specific look, which may result in the fit varying depending on body shape and preference. We’re happy that the design was well-received, and we appreciate your note about removable straps — this helps us understand which features customers value most. If you’d like, our customer service team can suggest alternative styles with more structured fit or support to ensure a more comfortable and flattering wear.

Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Reply from AU Cupshe

Dec 18, 2025

Dear customer, thank you for sharing your experience.

We take the quality of our garments very seriously and we always aim for our products to meet our customer's satisfaction. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.

Reply from AU Cupshe

Dec 11, 2025

Dear Monika Franzova， we are sorry to see that this experience did not meet your expectations.

We take the quality of our garments very seriously and we always aim for our products to meet our customer's satisfaction. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance.

Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!