My daughter loves the jeans so we ordered a second pair, she ordered the wrong size a second time (her fault) but we bought these in Australia but to return it is UK address , worked out to be not wor... See more
Company replied
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Review summary
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Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
Company replied
I didn’t like that there was no emails tracking my parcel so I didn’t know when it was coming. I have ordered from motel and got a white pair of jeans and they fit perfectly, I then ordered a differen... See more
Company replied
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
Company replied
Company details
- #254 of 258 best companies in Ladies' clothes shop
- #603 of 621 best companies in Clothing Shop
- #279 of 283 best companies in Fashion accessories shop
Contact info
United Kingdom
- au.motelrocks.com
2.3
Poor
75 reviews
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Waist band was bigger than other styles…
Waist band was bigger than other styles of low waisted jeans
20 April 2026
Hidden shipping costs
I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.
20 April 2026
it was suppose to arrive on the 25th of…
it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.
17 April 2026
Shipping was not that easy to track but…
Shipping was not that easy to track but jeans were perfect once they got here!
17 April 2026
I haven't received the item yet
17 April 2026
The quality or the clothes and the time…
The quality or the clothes and the time it took even though there was flooding.
10 April 2026
I haven’t got the product yet
17 April 2026
May use AI-assist with repliesRead more
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Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!
17 April 2026
Reply from Motelrocks
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said this…
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. It’s now may and I just was wondering why it’s taking so long. I’ve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long it’s taken. That’s all.
17 April 2026
Reply from Motelrocks
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
Wow I honestly was DISGUSTED at the…
Wow I honestly was DISGUSTED at the quality of clothes that arrived. I spent $270 and I’d say all the items were like shein qualiry. Returning them all and I have to pay for return postage what a joke
14 April 2026
Reply from Motelrocks
Hi Sevda, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams - I apologise for the inconvenience caused.
Motel x
We are yet to receive our product!!
13 April 2026
Reply from Motelrocks
Hi Brad, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Taken too long to deliver
13 April 2026
Reply from Motelrocks
Hi Claudia, I am very sorry to hear that you were not happy with the delivery service provided and your feedback will be passed on to the relevant teams and our courier. I apologise for the inconvenience caused.
Motel x
completely wrong colour
completely wrong colour, jeans were beige with a yellow undertone tried to email multiple times to get it sorted and they took to long to reply so now I am out of the return time bracket. Also $30 to return when I am not at fault ?
13 April 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have experienced an issue with your jeans - I can see that you have contacted our customer service team and we do advise to allow up to 72hrs for a response, please wait for the team to take a look into this for you as they will get this resolved as soon as possible. I apologise for any inconvenience caused.
Motel x
I bought the low rise baggy jeans
I bought the low rise baggy jeans. They are way too long and drag on the floor. Make sure you buy the shortest length
13 April 2026
Reply from Motelrocks
Hi Alyssa, I am sorry to hear that you had an issue with the fit of these jeans - please always reach out to the customer service team if you have any questions on sizing as they will be happy to help out!
Motel x
INSANE return shipping price
When the order came and wasn’t the right size I looked into returning the item, only to see that it’s $30!!!!! That’s insane.
13 April 2026
Reply from Motelrocks
Hi Charlotte, I am sorry to hear that you have not been happy with the returns service we currently offer - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
$30 to return and item is crazy
The product is of good quality but buy in a store . If your size is wrong it costs you $30 to return it ( which is crazy as you could use $12 post bag ) with most companies doing free returns i won’t be buying online again
13 April 2026
Reply from Motelrocks
Hi Belinda, thank you for your feedback regarding our current returns service - this will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Always knew what was happening with my…
Always knew what was happening with my order and when I could expect to receive it. Query I had was dealt with efficiently
13 April 2026
Reply from Motelrocks
Hi Jennifer, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
jeans were way too big
jeans were way too big, sizing was very confusing. they were a very nice colour though.
2 April 2026
Reply from Motelrocks
Hi Lilly, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team who will be able to provide you with any information you need regarding the jeans sizing!
Motel x
Birthday Present
Birthday Present - disappointing
the ordering process is simple, however, to return a product not so!
finally worked this out, returned the product, ordered a new pair, but haven't received any refund for the pair of jeans returned.
Therefore, I have one pair of jeans which have cost me twice the price.
30 March 2026
Reply from Motelrocks
Hi Julie, I am sorry to hear that you have not been happy with the returns service provided - we would recommend to track your return to see it's progress, and reach out to the customer service team if you have any concerns. I apologise for the inconvenience caused!
Motel x
Blue dress
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
31 March 2026
Reply from Motelrocks
Hi Sophie, thank you for your review. I am glad to hear that you have been happy with your order. I am sorry that your shipping took longer than was expected and this feedback will be passed on to the relevant teams - make sure to reach out the the customer service team if you notice any delays so that they can provide any further details. I apologise for any inconvenience caused!
Motel x
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