Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
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Review summary
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I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
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Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
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I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
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Company details
- #238 of 250 best companies in Ladies' clothes shop
- #555 of 588 best companies in Clothing Shop
- #270 of 274 best companies in Fashion accessories shop
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
361 reviews
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Reply from Motelrocks
Hi Joh, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and your feedback regarding the speed of delivery will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
Awful Quality!
The quality was absolutely awful. The pieces were extremely thin and see-through, with no support in the tops, meaning you can see everything underneath - I mean, EVERYTHING. The cups in the corset top are also tiny and would not fit anyone larger than approximately a C cup.
The photos are extremely misleading. The pieces appear warm, thick and cosy online, but the actual quality is nowhere near what I expected. I honestly found the quality 10x worse than Shein, which is incredibly disappointing considering my order was over $200 AUD.
I specifically purchased these pieces for modesty on a family holiday, but they are almost completely unwearable without layering another top underneath. My “taupe” top also arrived looking mossy green, which is nothing like the colour shown in the photos.
Not their fault, but unfortunately, my parcel was also lost in transit for over a week. This meant that by the time it finally arrived, I was unable to return or exchange the items before my holiday.
Overall, extremely disappointing. I would not shop with Motel Rocks again.
9 August 2026
Reply from Motelrocks
Hi Brianna, I am so sorry to hear that you have not been happy with your order experience - we really appreciate your feedback regarding the quality of the items and this will be passed on to the relevant teams.
If you do need to return, please make sure to reach out to the customer service team so that they can help you out - we will of course take into account your order being lost in transit by the courier for a period of time. I apologise for the inconvenience caused.
Motel x
Bad Quality
The top was not very good quality I have only tried it on once and I have sequins all over my floor, definitely not worth the price.
17 August 2026
Reply from Motelrocks
HI Britt, I am sorry to hear that this has happened with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Love the jeans!
Love the jeans! The measurements and colour are completely accurate and it was delivered very quickly (1-2 days). I am super happy with my purchase and I'm recommending Motel jeans to all my friends now!!
10 August 2026
Reply from Motelrocks
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Have owned the Roomy extra wide low…
Have owned the Roomy extra wide low rise jeans in mid blue used before, maybe 2 years ago is when I purchased them. I bought a new pair, same size, same style and same colour just the other day…. But to my surprise they were a different fit, different colour, different thickness of denim, different width … and overall completely different fit. I won’t be buying from Motel ever again. Motel quality has completely gone down the drain and these jeans will last me probably a total of 5 wears, rather then 2 years.
16 August 2026
Reply from Motelrocks
Hi Maisy, I am so sorry to hear that you have not been happy with your new jeans and your feedback regarding the quality and sizing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Sizing is way off
I am usually a size 8 in all clothing, but decided to go with a 28W (supposed to be equivalent to a Aus size 10) size in jeans to get a baggier fit. I did not expect these jeans to be tighter on my waist/hips than all other pairs in a size 26W/8 and am disappointed in the sizing inconsistency.
I am also 5'11 and struggle to find jeans that give the baggy/puddle look that short girlies get. I opted for a 34'L in these jeans and I'm sad to report that they are the same length, if not shorter, than a different pair that were advertised as 31.5' (different brand)...
13 August 2026
Reply from Motelrocks
Hi Myah, we are sorry to hear that the item did not fit as expected, please contact our team directly who will be able to assist further! Motel x
They were way to big for me
They were way to big for me, even though I measured myself and ordered the size that best fit my measurements. The quality was very nice but unfortunately way way to big for me to wear.
9 August 2026
Reply from Motelrocks
Hi Amelia, we are sorry to hear that the item did not fit as expected, please contact our team directly who will be able to assist further! Motel x
Reply from Motelrocks
Hi Alexandra, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Unable to return
Says that I cannot return the jeans I just ordered and I am not getting a response from the help team. Very disappointing.
9 August 2026
Reply from Motelrocks
Hi Kiri, I am sorry to hear that you are having trouble with your return - unfortunately we have been unable to locate and correspondence from you to our customer service team.
Please make sure to follow the instructions on the website for returns from New Zealand - these are different to our Australian returns. I apologise for any inconvenience caused.
Motel x
horrific quality
10 August 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have not been happy with your items and the feedback regarding the quality will be passed on to the relevant team - I apologise for the inconvenience caused.
Motel x
Jeans fit well but pants were wierd and…
Jeans fit well but pants were wierd and cheap material.
9 August 2026
Reply from Motelrocks
Hi Lucy, I am sorry to hear that you have not been completely happy with your jeans and your feedback regarding the material will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Different Lengths are Brilliant!
Quick shipping, great product and love the different leg lengths.
2 August 2026
Reply from Motelrocks
Hi Olivia, thank you for leaving a review. I am so pleased to hear that you have been happy with the lengths available in our jeans and I hope to see you shopping with us again!
Motel x
Top colour was not near the colour…
Top colour was not near the colour advertised (maybe you digitally enhance the pics)…. Not worth the money at all.
2 August 2026
Reply from Motelrocks
Hi Maree, I am very sorry to hear that you have not been happy with your item and this feedback regarding the colour will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Bad customer service and doesn’t match images
I have been trying to return these jeans since the 07/08 and have been getting radio silence.
The jeans I ordered looks nothing like the image advertised and the sizing is so off from the last time I ordered from here.
I am incredibly disappointed and will not order again from here as now it’s been made clear the return policy is a scam and I have lost $130 NZD.
2 August 2026
Reply from Motelrocks
Hi MJ, I am sorry to hear that you have not been happy with your order and your feedback will be passed on to the relevant team. Please be aware that we advise to allow 24-72hrs for a response via email and an advisor will be in touch with you as soon as possible.
Motel x
I’m actually obsessed with your…
I’m actually obsessed with your clothes. The quality is soooo good!!!! I will be buying again!!!
31 July 2026
Reply from Motelrocks
Hi Bella, thank you for leaving us a review. I am so glad to hear that you love your order and I hope to see you shopping with us again soon!
Motel x
Motel literally rocks
The Quality is really great, the jeans are a really great fit and the overall vibe is super lovely!
3 August 2026
Reply from Motelrocks
Hi Marlow, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Zoe, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Great Jeans
Good quality Jean that fit really well and the dark denim works both casual and dressed up. Delivery was really quick too!
31 July 2026
Reply from Motelrocks
Hi Jodie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Love the jeans
Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting that they will end up moulding to me !!
27 July 2026
Reply from Motelrocks
Hello, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
So quick with order and delivery!
30 July 2026
Reply from Motelrocks
Hi Nicole, thank you for your review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping again soon!
Motel x
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