Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
Company replied
Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
Company replied
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
Company replied
Company details
- #238 of 250 best companies in Ladies' clothes shop
- #555 of 588 best companies in Clothing Shop
- #270 of 274 best companies in Fashion accessories shop
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
361 reviews
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Amazing jeans!
30 July 2026
Reply from Motelrocks
Hi Olivia, thank you for your review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Samantha, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Very quick delivery.
26 July 2026
Reply from Motelrocks
Hi Tracey, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again soon!
Motel x
they have changed there sizing
they have changed there sizing, they dont fit the same as my current pair and looked diffrent from the image
28 July 2026
Reply from Motelrocks
Hi Phoebe, I am very sorry to hear that you have experienced a discrepancy with the sizing - please make sure to reach out to the customer service team so that they can take a further look into this for you. I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hi Bridgette, I am sorry to hear that you have not been happy with your item and your feedback regarding this will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Nice jeans, average quality
I bought a pair of jeans for around $160 NZD all up and for the price you pay the quality doesn’t match. The overall fit of the jeans is really nice and they look great, but the denim is thin, feels cheap and has started to pill after the first wash.
20 July 2026
Reply from Motelrocks
Hi Diva, thank you for your feedback on the jeans you have received - I am sorry to hear that you have not been completely happy with the quality and this will be passed on to the relevant teams. If you have experienced an issue with the material after washing please reach out to the customer service team so that they can help out. I apologise for the inconvenience caused.
Motel x
Reply from Motelrocks
Hi Marie, thank you for leaving a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Abby, I am sorry to hear that you have not been completely happy with your product and your feedback regarding the colouring will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hi Stephen, thank you for leaving a review. I am glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
I now have 3 pairs of the same size and…
I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit as the previous jeans despite being the same size, I’m very disappointed.
21 July 2026
Reply from Motelrocks
Hi Taylah, I am very sorry to hear that you have experienced a discrepancy with the fit of your new jeans - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
easy to use
easy to use, come in a week and the quality is good! sizing is a little off tho the dress i got had a very small arm hole and i struggled to get into it but fit everywhere else
22 July 2026
Reply from Motelrocks
Hello, thank you for your review. I am sorry that you have had trouble with the sizing of your item and this feedback will be passed on to the relevant team. I am glad to hear that you have been happy with the quality and delivery service provided and I hope to see you shopping with us again!
Motel x
beautiful and well made dress
22 July 2026
Reply from Motelrocks
Hi Morgan, thank you for leaving us a review. I am so pleased to hear that you have been happy with your dress and I hope to see you shopping with us again!
Motel x
Sizing and Quality not great
Ordered a Size L - I'm a standard 12 and it was tiny! Materials was really thin. Not the best quality. Had to return.
22 July 2026
Reply from Motelrocks
Hi Shannyn, I am very sorry to hear that you have experienced these issues with your order - your feedback regarding the sizing and quality will be passed on to the relevant teams, I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hi Liv, I am very sorry to hear that you have a fault with your item - I can see that you have reached out to the customer service team and an advisor will take a look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Some of my fav jeans
I love the size and length options for MR jeans. Arrived within 3 days, were the perfect length, and great quality.
17 June 2026
Reply from Motelrocks
Hi Antonia, thank you for your review. I am so pleased to hear that you have found the perfect fit and hope to see you shopping with us again!
Motel x
Great jeans!
Great jeans! These had been on my wish list for a while so was happy to see them in my size. They are so comfortable to wear and look great.
17 July 2026
Reply from Motelrocks
Hi Lynne, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Reply from Motelrocks
Hello, thank you for your review. I am so happy to hear that you have found the jeans to be a perfect fit and that the delivery arrived quickly - I hope to see you shopping with us again soon!
Motel x
Amazing jeans
Could not be happier true to size and gorgeous fit the only jeans I have found that fit well as a short girl amazing 10/10
14 July 2026
Reply from Motelrocks
Hi Ella, thank you for leaving a review. I am so pleased to hear that you have found the perfect fit in our jeans and I hope to see you shopping with us again soon!
Motel x
Reply from Motelrocks
Hi Kayanna, I am sorry to hear that you have not been pleased with your order and your feedback regarding the quality and pricing will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Great customer service and shipping was…
Great customer service and shipping was super fast
14 July 2026
Reply from Motelrocks
Hi Jemima, thank you for leaving a review. I am so glad to hear that you have been happy with the delivery and the customer service provided - I hope to see you shopping with us again!
Motel x
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