Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
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Review summary
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I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
Company replied
Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
Company replied
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
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Company details
- #238 of 250 best companies in Ladies' clothes shop
- #555 of 588 best companies in Clothing Shop
- #270 of 274 best companies in Fashion accessories shop
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
361 reviews
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As expected, no disappointments
Easy to order and arrived quickly. good quality. sizing in line with size guides on website. Will buy from them again.
6 July 2026
Reply from Motelrocks
Hi Kirsty, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Reply from Motelrocks
Hi Zoe, thank you for your review. I am so pleased to hear that you are happy with your order and hope to see you shopping with us again soon!
Motel x
I love the jeans especially as a petite…
I love the jeans especially as a petite person I would highly highly recommend the jeans and the jeans are true size, really love it.
8 July 2026
Reply from Motelrocks
Hi Marie, thank you for leaving a review. I am so pleased to hear that you love our jeans and that you would recommend us! I hope to see you shopping with us again!
Motel x
Jeans were a perfect fit
Jeans were a perfect fit - sizing is accurate. I will need to get them taken up as they are way too long. Fast shipping
8 July 2026
Reply from Motelrocks
Hi Bec, thank you for your review. I am so pleased to hear that you have found the perfect fit and that you have been happy with the delivery service provided - I hope to see you shopping with us again!
Motel x
I do like some styles of the jeans but…
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of my purchases.
1 July 2026
Reply from Motelrocks
Hi Mary, thank you for leaving a review. I am sorry to hear that you have experienced some inconsistencies with the sizing and colours of the jeans and we really appreciate your feedback on this - it will be passed on to the relevant teams. I am glad to hear that you have been pleased with the delivery service provided and I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
quick and good jeans
1 July 2026
Reply from Motelrocks
Hi Sam, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Faulty jean zip - refund processed promptly
Had an issue with the jeans I received which has a faulty zip, and the support team were very understanding and fixed the problem quickly by processing a refund
1 July 2026
Reply from Motelrocks
Hi Lourdes, thank you for your review. I am sorry to hear that this happened with your jeans and so pleased that the customer service team were able to get this sorted for you quickly. I hope to see you shopping with us again!
Motel x
Clothes looked cheap and ugly and…
Clothes looked cheap and ugly and unfortunately did not match the website for what i paid I expected was better quality
6 July 2026
Reply from Motelrocks
Hi Aluat, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Best jeans I've ever tried on
Best jeans I've ever tried on. Super flattering and great material. Delivery was also pretty fast.
2 July 2026
Reply from Motelrocks
Hello, thank you for your review. I am so glad to hear that you love your jeans and have found the perfect fit - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Mads, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The clothes fit and were made well my…
The clothes fit and were made well my package was one week late wich was the only downside
2 July 2026
Reply from Motelrocks
Hi Lucia, thank you for leaving a review. I am glad to hear that you have been happy with your items but I am sorry to hear that you have not been happy with the delivery service. It looks like your parcel was delivered within the timeframe but if you have any issues with the delivery please make sure to reach out to the customer service team so that they can take a look at this for you!
Motel x
Great quality top and fast delivery!
2 July 2026
Reply from Motelrocks
Hi Millie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Milli, thank you for leaving a review. I am glad to hear that you are happy with your jeans and your feedback regarding the wash will be passed on to the relevant department. I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Demi, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Just make sure you read the return…
Just make sure you read the return instructions ! I had to pay $30
to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re bought the jeans but if in Australia my advice would be find a store or know your size in their brands .Quality of actual product is good !
30 June 2026
Reply from Motelrocks
HI Belinda, I am very sorry to hear about your experience with your return - I apologise that this happened.
We have now changed our returns policy for our Australian customers to make sure that this situation does not happen in the future, we now offer faster, cheaper and trackable returns.
I apologise for the inconvenience that this caused.
Motel x
Reply from Motelrocks
Hi Narelle, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your was the perfect fit. We appreciate your positive feedback!
Motel x
Reply from Motelrocks
Hi Addy, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your order arrived quickly and that the sizing was just right for you. We appreciate your positive feedback!
Motel x
Quick delivery and love the product
3 July 2026
Reply from Motelrocks
Hi Lee, we're so happy to hear you love the product and that our delivery was quick! Thank you for your wonderful feedback.
Motel x
My top had a hole in it and the website…
My top had a hole in it and the website won’t let me return or swap it. I would happily not get money as long as I get the top without a hole
2 July 2026
Reply from Motelrocks
Hi Georgia, I am very sorry to hear that you have had an issue with your item - I can see that you have reached out to our customer service team and they are awaiting your response so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
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