Au Myprotein Reviews 8,110

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,760 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them delicious and effective, with some highlighting specific items like flavor drops and activewear. The purchasing process is generally described as smooth and easy, with many noting quick delivery times and good packaging. Reviewers also find the prices to be competitive and offer good value, especially with bulk deals. However, some people were dissatisfied with the increasing prices of products, leading them to seek alternatives. Delivery service is a frequent concern, with reports of slow shipping, unreceived packages, and issues with notifications or attempted deliveries. Additionally, some customers received products with short expiry dates or found the taste of certain protein powders unappealing, and experienced difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the quality, taste, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery times, often arriving... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising products as delicious, high-quality, and... See more

Order

People report ambiguous experiences with order, with many customers expressing frustration over issues like... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be good, cheap, or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.

Company replied

Rated 3 out of 5 stars

Shipping was quick, prices great, quality is nice however the leggings are so long it's ridiculous! I will need to either cut them and fold or have them altered to wear. I am of average height 5ft 6"... See more

Company replied

Rated 3 out of 5 stars

I dislike the re-zip as it does not close / seal back tight. It's annoying for freshness.... the response back was not helpful at all. What can you do about the non closing zip lock?

Company replied

Rated 3 out of 5 stars

Average taste and weird ratio. Scoop per 150ml bit strange. Not fav protein but average

Company replied


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States

  • au.myprotein.com

3.4

Average

TrustScore 3.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Brilliant Protein powders and BCAAs…

Brilliant Protein powders and BCAAs have been using it for years now!

22 April 2025
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking the time to leave your review.

I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

Great service and product

Great service and product. Smooth delivery

8 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Delivery hasn’t come through and you…

Delivery hasn’t come through and you are asking for the feedback. Late delivery.

1 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Best ever protein i am using this from…

Best ever protein i am using this from last two years.

1 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

Shipping was quick

Shipping was quick, prices great, quality is nice however the leggings are so long it's ridiculous! I will need to either cut them and fold or have them altered to wear. I am of average height 5ft 6" I would not purchase again for this reason.

31 March 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Order is easy and product arrives…

Order is easy and product arrives quickly. I’ve been ordering from this company for years and never had a problem.
Very professional and trustworthy 👍

4 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 1 out of 5 stars

Would not recommend the berry flavour

Would not recommend the berry flavour, it is so sweet it's sickening.

28 March 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Delivery on time.

I have order impact whey isolate on 01/04/2026,
still there is no update regarding item.
Now who will I contact for update or how will i track my parcel?
Can you please guide and update ASAP.
If it take long then i will change my brand and cancel order.

1 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

I was sent expired stock

I was sent expired stock, I’m really disappointed given I’ve ordered the flavour drops before and was looking forward to using them

29 March 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

The parcel said it was being delivered…

The parcel said it was being delivered by Wednesday. Now it’s changed to the following week.
It arrived in Brisbane - I live in Hervey Bay. Then it went back to Victoria! So frustrating. This happened last time too

6 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 2 out of 5 stars

I was quite shocked at how much the…

I was quite shocked at how much the whey Isolate Protein has gone up.
As a retiree on a strict budget, I always watch for the sales when I'm getting low. Last time I think it was a 45%off sale? I bought 5kg for about $Au 180, this time even with app discount, and the close to use by buy two, plus 45% off it cost me $Au 245 +7 for 4kg!!!

Also I wrote to let you know I was getting prices in £ not $Au with no response. I tried several times over about a week, and eventually got in.

To top all that off - later that afternoon I noticed a 4 hour 50%off sale start about an hour after I finally managed to place my order. I think that was $260-ish for 5kg.?
Anyway a VERY significant increase on a product I've been using for 7 - 8 years.

6 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Awsum taste

Awsum taste

6 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

The peanut butter was of excellent…

The peanut butter was of excellent quality compared to the ones available in supermarkets and the price was a bargain. The delivery was also done efficiently.

5 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

Worst Delivery company ever!!

Worst Delivery company ever!!! I won't be looking to order through Myprotein again which sucks unless they change their delivery company. Unfortunately this will lose them a customer who has been using their products for a long time. (However products are great!)

29 March 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 2 out of 5 stars

Very late delivery very disappointed

Very late delivery very disappointed. been buying from you guys for a year now expecting better than that especially for loyal customers

5 April 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

We had worst experience this time

We had worst experience this time. We have not received our order and we are getting 100 emails of feedback. We already sent our query but have not received any response yet.

28 March 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

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