The Adventure Challenge Australia Reviews 278

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I found this company and their products online and was really keen to purchase but after reading all the bad reviews on customer service I was very hesitant. So I just tried getting in contact to tes... See more

Rated 1 out of 5 stars

A real let down. We took a chance as we couldn't find any examples of the adventures. We gifted this book to our kids for Christmas to spark some fun family days. When it was time for our first advent... See more

Rated 1 out of 5 stars

When I received my 2 books one family and another a couples edition. The packaging from you guys entrapped a rock or something else hard within the packaging which has subsequently caused damage. I’... See more

Company replied

Rated 2 out of 5 stars

Ordered two copies of the Solo edition for me and my sister. Arrived promptly, but so far the challenges have been a letdown. Three of five that have been revealed have involved "FaceTime a friend",... See more


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2.9

Average

TrustScore 3 out of 5

278 reviews

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Rated 5 out of 5 stars

Amazing!!! Just do it!

Amazing!!!! It has been a great experience for us as a couple. It is fun and even helpful to get my husband clean the floor and make me massages in some fun activities. Love it!

4 December 2024
Rated 1 out of 5 stars

A real let down

A real let down. We took a chance as we couldn't find any examples of the adventures. We gifted this book to our kids for Christmas to spark some fun family days. When it was time for our first adventure we scratched an adventure that prompted knocking on other peoples doors (stranger danger)x we ended up thinking of something to do ourselves.

22 November 2024
Rated 1 out of 5 stars

Parcel never arrived

Parcel never arrived, reported several times and the customer service team didn’t ever get in contact. They have the sales and marketing sorted but the customer service is awful! Don’t buy from them!

3 December 2024
Rated 1 out of 5 stars

Didn’t arrive

Didn’t arrive, tracking number provided didn’t work. Contacted support twice got no response. Scammed

2 December 2024
Rated 1 out of 5 stars

Has not arrived

Has not arrived. No tracking updates.

Update: it did arrive but took many weeks and didn’t get it in time for Christmas. With no tracking we had no idea whether it was going to arrive in time.

10 December 2024
Rated 4 out of 5 stars

Lots of fun.

The friends we gave this too loved it and were excited to give it ago. I was disappointed it wasn’t boxed like others I’d seen but other than that all good. I will definitely buy again for gifts.

25 December 2024
Rated 2 out of 5 stars

Non existent customer service

Two stars as the product itself is great, made a perfect engagement gift. Lost stars however because the item arrived damaged on all sides due to poor protection in the post, and despite 3 emails sent to their team I have not had any reply to resolve this. Item was received about 3 weeks ago and having not heard have gone ahead and left the review reflecting the experience.

28 November 2024
Rated 1 out of 5 stars

As soon as I ordered I realised I had…

As soon as I ordered I realised I had the wrong address listed. I emailed but still have not received any response. The tracking number is not linked so i don't know where the parcel is coming from or when it is due to be delivered.

22 December 2024
Rated 1 out of 5 stars

Horrific

Genuinely the worst and most stressful purchase of the Christmas period. Awful customer service and no ownership over how bad it was.

26 November 2024
Rated 1 out of 5 stars

Poor customer service

Purchased on 5 December, followed up on 13 December as had received no shipping notification. Received no response to my request just a shipping notification on 13 Dec. Item arrived quickly but only contained the family edition connection cards not the family edition book. Emailed straight away and have received no response. Been over a week now and item won't be here for Christmas now, with no explanation as to why or when I can expect to receive it to explain to the person who's gift it is.

12 December 2024

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