Audika - Aberdeen Reviews 

178
TrustScore 5 out of 5

4.9

21 Summer Street, AB10 1SB ABERDEEN, Aberdeenshire, GB


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Rated 5 out of 5 stars

Everything explained clearly by a very knowledgeable lady(Donna)Very detailed hearing test and many questions answered very promptly...totally flawless from start to finish...highly recommended.

Rated 5 out of 5 stars

Donna loves her job that’s quite apparent, she is very good at it. She puts you at ease, she explains everything, nothing is negative about her.

Rated 5 out of 5 stars

Carol-Anne was very helpful, kind and professional. It’s a pleasure to attend a hearing review with her.She patiently answered my questions and gave positive suggestions. I will recommend Audika in... See more

Rated 4 out of 5 stars

Laura was very good and very helpful with my mother who has dementia. Unfortunately my mother only has partial hearing in one of her ears and no hearing in her right ear. The left ear was full of wa... See more



Contact info

  • 21 Summer Street, AB10 1SB, ABERDEEN, Aberdeenshire, United Kingdom

  • 01224 626630

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

4,963 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend Hidden Hearing

I would highly recommend Hidden Hearing. From my initial consultation with Donna Goldie I have been treated with professionalism, friendliness and nothing is to much trouble to get the best hearing possible, my transition from NHS hearing aids to the ones supplied from Hidden Hearing has made a massive difference to me. The aftercare is also first class.

30 March 2023
Rated 5 out of 5 stars

Thorough & Professional Hearing Test

Visited Hidden Hearing, Summer Street Aberdeen for a free Hearing test as I was experiencing some pulsating tinnitus.

Firstly, I was welcomed by the pleasant receptionist. Then directed through to meet Donna Goldie, Audiologist for my appt.

Donna was extremely thorough in her examination and the equipment used surpassed a previous test I had with a different company.

I came away from my appointment feeling listened too (excuse the pun!) and informed in what steps to take next.

I am extremely glad I took the time to make this audiology appointment. I cannot recommend this branch highly enough.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

My visit to Hidden Hearing.

My experience was made easy and comfortable due to the approach of Carol Anne who dealt with everything in a caring manner. She explained everything so well from beginning to end of my hearing test and examination. The lady who removed the wax was gentle and explained everything also. It was an easy process and reassuring. I feel very blessed to have had such a positive experience. Also reassuring was the after care. I would recommend Hidden Hearing to anyone having issues with hearing loss. Thanks very much to those involved with my care.

3 March 2023
Unprompted review
Rated 4 out of 5 stars

My new hearing aid is so much better

My new hearing aid is so much better. Micheal who served me was very good and Helping me with all my
Quries There was some difficulty with my payment but l
Ended up paying by cheque
Thank you Mary Devine. 16/02/23

10 February 2023
Rated 5 out of 5 stars

Great Service

The consultation was tailored to and met my exact needs, and the audiologist (Donna) is very knowledgeable, taking the time to explain everything in detail.

21 January 2023
Unprompted review
Rated 1 out of 5 stars

My husband got a hearing aid from you…

My husband got a hearing aid from you last year can't use as it screams all the time .someone was supposed to be coming months ago never arrived. I rang up and they said she was on maternity leave so why didn't someone else come they want to your money but no after service. The person I spoke to on the phone said she would sort it nothing has happened.it is appalling after all the money he paid. It was the Nottingham branch seems like they don't know what they are doing.

5 March 2022
Unprompted review
Audika - Aberdeen logo

Reply from Audika - Aberdeen

Good Morning,

We are so sorry to read this - this isn't the usual level of service we pride ourselves on at all. Let's see how we can help.

Whilst we can't locate your husband's details from this message, if you would be kind enough to email contact@hiddenhearing.co.uk with your husband's name and postcode, along with a copy of your message above then we can arrange for a service appointment and find out what went wrong so that it doesn't happen in the future.

We hope to hear from you soon.

Kind Regards,

Customer Services
contact@hiddenhearing.co.uk
01622 775191 (the phone lines are extremely busy today with snow related queries so please do reach out by email if you can to save time holding for us)

Rated 5 out of 5 stars

Positive experience

Carol-Anne Home who was my consultant was very well informed, shared information very clearly in a very professional manner.
She was willing to spend time ensuring fitting was appropriate.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Routine Hearing Checkup

Visited today with Calum for annual checkup. Appointment on time and impressed that he gave me a full hearing test to enable him to compare results with previous time. He is very experienced at his job and explained everything thoroughly to me, as we proceeded through all the aspects of the test. I felt well looked after by Hidden Hearing today, so many thanks to Calum for that….

18 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service.

I had a bad build up of wax that I needed out on very short notice. I managed to get an appointment last minute and the doctor was extremely thorough and encouraging. I would go again although I probably won’t need to after how well done this procedure was.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Ear Wax Microsuction Removal

After swimming I found I couldn't hear properly. Called Hidden Hearing in Aberdeen and had an appointment within 48 hours for ear wax microsuction removal. The ear care practitioner, Teresa, was incredibly welcoming and professional. The use of camera equipment meant I was fully confident the blockages had been removed from my ears. Worth the price of hearing and the service was great.

4 August 2022
Unprompted review

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