Everything explained clearly by a very knowledgeable lady(Donna)Very detailed hearing test and many questions answered very promptly...totally flawless from start to finish...highly recommended.
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See what reviewers are saying
Donna loves her job that’s quite apparent, she is very good at it. She puts you at ease, she explains everything, nothing is negative about her.
Carol-Anne was very helpful, kind and professional. It’s a pleasure to attend a hearing review with her.She patiently answered my questions and gave positive suggestions. I will recommend Audika in... See more
Laura was very good and very helpful with my mother who has dementia. Unfortunately my mother only has partial hearing in one of her ears and no hearing in her right ear. The left ear was full of wa... See more
4.9
Excellent
178 reviews
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Since I got my new hearing aids I have…
Since I got my new hearing aids I have been perfectly happy and I am delighted to say too that my person who comes to my house has ensured that any problems to get in touch with the company and she will sort these out. Hidden Hearing have been very good to me and I would stand by them with their first class service.
30 March 2022
Just back from Hidden hearing where I…
Just back from Hidden hearing where I was treated for wax removal by the highly professional Taresa Lawrence. Teresa put me at ease from the word go explaining my treatment, showing me the tools needed to perform my wax removal, making sure I was comfortable before during and after my treatment, oh and don't forget that wonderful sense of humour. 10 out of 10.
19 March 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would not recommend
My mum purchased a hearing aid from Hidden Hearing for a cost of just under £4000. She had spent £2500 just months before withAmplifon, who were then taken over by Hidden Hearing. Hidden hearing said they could not assist with the Amplifon one (even though they had bought the business?) and sold her a new one, with associated app to work it. She is 87 and could not hear with it at all. The sales rep kept visiting and adjusting it rather than taking it back, until we finally insisted they return it under the terms of the 60 day guarantee. This money back term nearly expired with all the to-ing and fro-ing to adjust it. She visited another audiologist who showed her that her ear was entirely blocked with wax. I wonder how a sale and several revisits can be made without actually using an otoscope to assess the ear canal. My advice - avoid at all costs.
17 October 2021
Unprompted review
Reply from Audika - Aberdeen
Hi Al,
Thank you for your review.
This is not the service we would expect to provide to any of our customers so I am sorry to hear that you and your Mother have had to go through this.
We would like to discuss this further with you so I have requested your details via Trust Pilot so a member of our Customer Service team can contact you.
Kind regards
Sally - Hidden Hearing
Very professional and understanding of…
Very professional and understanding of my needs
9 September 2021
I didn't actually have a hearing test…
I didn't actually have a hearing test as my ears had too much wax in them. My hearing aids were checked over and the part from the aid to the ear in one of them was replaced as the volume was very low. This cured the fault and was worth the £25 it cost. Made appointment to have ears syringed in 6 weeks, but since cancelled that as I'm using olive oil successfully to clear them. Have appointment at end of September for the hearing test.
Yhis was the first appointment with Hidden Hearing since they took over from Ampliphon in Scotland.
Was disappointing to hear the recommendation that I buy new hearing aids for £3500 as mine are "old technology". They are only 5 years old. What is the usual life span of hearing aids?
12 August 2021
All pretty good.
4 July 2021
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