Audika - Loughton Reviews 

258
TrustScore 5 out of 5

4.9

299 High Road, IG10 1AH LOUGHTON, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Audika in Loughton (previously “Hidden Hearing” but staffed by the same audiologists, Sue and Nick ) continue to provide me with a high standard of service. On the recommendation of my GP, I’ve... See more

Rated 5 out of 5 stars

Nick was very kind and attentive in everything . 5 star customer service , told me everything I needed to know and adjusted my hearing aids to suit my needs . I would definitely recommend him to anyon... See more

Rated 5 out of 5 stars

Great experience at Audika today ! Wendy was amazing . She made me feel at ease , very helpful and professional . Great service and I highly recommend.

Rated 4 out of 5 stars

Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement But the teal measure was the suggested price of the aids whic... See more



Contact info

  • 299 High Road, IG10 1AH, LOUGHTON, Essex, United Kingdom

  • 020 3225 5440

4.9

Excellent

TrustScore 5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(258)

5,332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George Winchester

George Winchester. I had earwax removal by Wendy at the Loughton branch, she was very professional and made me feel very comfortable whilst she done the procedure, and i would thoughly recommend

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a comfortable

I had a comfortable, informative and useful session with Nick, in the Loughton office of Hidden Hearing. I was re-instructed in better care of my hearing-aids, shown colour pictures of my tympanic membranes, etc, with minimal wax in canals. Aware of professional approach and confident that I was being treated well, having myself earlier apologised in advance by phone that I would be a few minutes late for my appointment. Fortunately the next customer hadn't arrived when I left. I look forward to next appt., which is unlikely to be required for a further ?12 months. David Whiteford

13 June 2025
Rated 5 out of 5 stars

Hidden Hearing LOUGHTON 5 Star!!

Another brilliant experience at Hidden Hearing, Loughton branch, today. Had initial audiology appointment with Sue who gave me professional, clear and concise advice. Very empathic and lovely lady. Then they managed to accommodate an eat syringe, during the same visit. I always see a brilliant lady called Wendy, she’s excellent. Puts you at ease and is very skilled. I’ve always experienced a lot of discomfort with NHS ear appointments but Wendy is very careful and gentle. If you’re looking for ear care specialists in Loughton these are definitely the ladies to go and see. I’ve been a patient for about 3 years now and they always impress me! Thank you both!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Recently visited Hidden Hearing as my partner was in severe pain with what turned out to be a blocked ear. We were seen by Wendy who was very efficient and caring, so much so I had my ears checked there and then and subsequently cleared a week or so later, excellent service.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Can’t fault any of the team. Everyone was so kind & helpful, from wax removal for my nan to fitting her with a new hearing aid, they went above and beyond! They even helped me with my own ear problems. Won’t hesitate to recommend them to everyone!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

A hearing test was conducted and the…

A hearing test was conducted and the graph was shown to me so I could see a slight deterioration from a year ago . But it could be that a cough and cold I recently had may have been the reason.
Asked if my aids are still ok I said yes, hence no need for new upgraded ones yet. An appt was made for next year and at present no further action was required.

29 March 2025
Rated 5 out of 5 stars

Earing at…

Wendy was nice to talk to very good at her job would recommend to any 1 who has a earing problem I was so happy when Wendy done my ears she gave me back my hearing thank u Wendy keep the good work up

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Ear Care Practioner Review about Ear wax suction

recently had the pleasure of receiving an ear waxing treatment and I couldn’t be more satisfied with the experience. From start to finish, the service was professional, hygienic, and surprisingly comfortable. The specialist took the time to explain the process, making me feel at ease, and ensured everything was done with great care and precision. The results were fantastic — my ears felt clean, refreshed, and noticeably clearer. I highly recommend this treatment to anyone looking for an effective and efficient way to maintain ear hygiene. Truly a five-star experience!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

LOUGHTON BRANCH SUE LOVETT FROM TESSAI read about hidden hearing and wanted…

I read about hidden hearing and wanted to explore more and seek advice about the hearing clarity with my already existing ear problems. Loughton was also local to my area. The audiology lady SUE LOVETT was just EXCELLENT and caring then and afterwards. Her professionalism was super and knowledgeability excellent. I feel confident and would strongly recommend Sue at the Loughton branch.

25 November 2024
Unprompted review
Audika - Loughton logo

Reply from Audika - Loughton

Thank you Tessa for your wonderful review. We are so pleased that Sue was the knowledgeable and professional expert you needed when you visited our Loughton clinic. Naturally, if we can help further, please do not hesitate to reach out.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look