Each time i have had the need to visit /call solihull branch penny has been friendly and cooperative. I have been seen by ayesha who has acted promptly, efficiently and very professionally. She h... See more
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The service I've received from Lucy Walsh at Audika 24 station Road, Solihull is excellent. She always explains what she to going to do next and will discuss the results with me. I believe its very i... See more
Had a hearing test with Lucy and she was so professional and empathetic. She explained clearly how the testing would work and answered all my questions with complete patience. I felt truly looked afte... See more
Absolutely amazing customer service and aftercare!! I had an appointment with Ayesha who is superb at her job. Greeted us nicely and we felt comfortable throughout our appointment. Took us through t... See more
4.8
Excellent
132 reviews
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At the reception, the clerk was attentive and efficient.
The audiologist was courteous, methodical, and very professional.
16 July 2023
Laura was very informative and understanding very good customer service quick and efficent.
Good customer service Laura was very informative and helpful with all tips and information on the product that she specilises in.
30 June 2023
Unprompted review
Friendly and helpful appointment very…
Friendly and helpful appointment very professionally carried out
21 May 2023
It was really nice seen Jan today
It was really nice seen Jan today. Explained everything about what she was going to do and then she did hearing test which was good. She told me not to use earbuds as they can cause ear infection.
Overall great experience and I would definitely recommend it.
5 May 2023
Unprompted review
The team were professional and friendly…
The team were professional and friendly throughout the procedure details were explained explicitly.The end result achieved without fuss and have no hesitation in recommending this organisation to anyone who has ear issues.
23 March 2023
Unprompted review
Both the receptionist and audiologist…A highly recommended service
Both the receptionist and audiologist were very friendly and welcoming. Ayesha, hearing aid dispenser, was very professional in her approach and explained the assessment procedure carefully at each stage. I now have clear instructions to follow with my GP. It is very helpful to have a toilet and hand basin on site for customers. I will be using Hidden Hearing - Solihull in the future.
16 March 2023
Unprompted review
I visited Hidden Hearing
I visited Hidden Hearing, Solihull and found them to be efficient, explained the procedure well and gave sound advice.
24 February 2023
Staff are friendly professional and hellful
Staff were excellent. Hearing test was well executed and thorough.
However, hearing aids whilst good are expensive
16 February 2023
Very good
Quick, painless and effective 1st time, Laura did a great job very professional! Would 100% recommend!
23 February 2023
Unprompted review
Laura⭐️
Laura was great, explained everything and did everything to help.
17 February 2023
Unprompted review
What made my visit pleasent was the lady who cleared my earsWhat made my visit pleasent was jan the…
What made my visit pleasent was jan the lady who did my ear wax removal,very nice lady explained everything she was going to do and put me very much at ease,a very enjoyable visit Thankyou. Margaret Allen
3 February 2023
Unprompted review
Ear wax removal
Ear wax removal - Very friendly, efficient and knowledgeable. Would recommend.
26 January 2023
Unprompted review
Great service🙂
4 January 2023
Unprompted review
Superb efficient service
The hearing in my right ear had reduced in recent months believed to be combination of age and a build up of wax. A wax removal session was suggested by Niamh my hearing aid dispenser and organised at Solihull where Laura very quickly and effectively identified that a dome from my aids was stuck in my ear causing a blockage and build up of wax. She removed the dome at the first attempt providing instant relief. Many thanks to Laura and Niamh for great support.
25 November 2022
Unprompted review
Service provided at venue
Consultant was thorough, with an unhurried friendly atmosphere during consultation, and she answered all queries satisfactorily. Follow-up consultations were equally as supportive with queries and amendments to aids settings etc.
I would not hesitate in recommending the consultant at the venue.
27 September 2022
Excellent customer care
The specialist was so patient and understanding. She explained everything and made the experience a lot less stressful than I thought it would be.
27 October 2022
Informed. I was kept informed throughout my 2 visits I.e text message email and calls.laura was very clear and informative and professional
I was kept informed throughout my 2 visits either by text message email or phone call which is important for me as I work long hours.laura was very helpful and professional. Will visit again if the need arises
4 November 2022
Unprompted review
Hidden hearing review.
Easy service to book. Great service, definitely recommend. Laura was lovely and very professional - Paul Fitzgerald
7 October 2022
Unprompted review
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