Aura Reviews 

134
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its extensive range of tools and content, effectively addressing needs like sleep, stress, and overall mental well-being. Many find the platform incredibly easy to use, offering a wide variety of meditations, hypnosis, and coaching sessions for diverse needs. Reviewers also highlight exceptional customer service, noting prompt, courteous, and helpful responses that quickly resolve issues. However, some customers noted significant dissatisfaction with subscription management, reporting unexpected charges and difficulties with cancellation. A few others felt customer support was unresponsive or unhelpful regarding these billing and account issues.

What people talk about most

User experience

Clients share positive opinions on user experience, with many reviewers finding the app easy to use and set... See more

Application

Consumers find the app to be positive, with many expressing their love and satisfaction for its features and... See more

Product

Customers had positive experiences with the product, often describing it as a "game changer" and "life saver"... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some expressing satisfaction and renewing their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Aura for quite a while now, mostly for sleep support… but there is literally something for everyone. I would like to see more flexibility around customizing the sounds that con... See more

Company replied

Rated 4 out of 5 stars

I love Aura There is something for everyone. I mostly use the sleep hypnosis or stories as I tend to wake up every couple of hours. With Aura I never have an issue falling right back into sleep.... See more

Company replied

Rated 4 out of 5 stars

Wide range of tools and techniques, and very prompt and courteous Customer Service.

Company replied

Rated 5 out of 5 stars

I downloaded the Aura app a couple years ago, and it completely improved how quickly my husband and I fall asleep. We have become "addicted" to Jiva Masheder's voice reading us bedtime stories. We lis... See more

Company replied


Company details

  1. Wellness Programme
  2. Meditation Class

Written by the company

Transform your daily wellbeing with Aura, #1 App for Emotional Health & Sleep. Discover thousands of mindfulness meditations, stories, and life coaching tracks created by therapists & coaches around the world, personalized just for you. Reduce stress, ...


Contact info

4.0

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(134)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I like the app but there is NO CUSTOMER…

I like the app but there is NO CUSTOMER SUPPORT/ There was no advanced warning or no way to get a refund when my app auto renewed. I have since canceled for next year but irritated when it is impossible to talk to someone in customer support.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

I installed the app on the 30 days…

I installed the app on the 30 days trial period. O was a little worried as it asked for payment details. But needed to sleep and wanted the meditation and stories. The voices are not great but tried for a few days. 1st of all there was a trial charge. I put a notification on my calendar to remind me that the payment would be deducted on the 21st January 2024. On the 5th I get a notification from my bank of a Aura charge and its the premium
£129.99 I never agreed yo this. I looked on my android play store and there is no subscriptions at all. I can not find how to cancel this and eventually emailed Aura help. I was told someone would get back to me.. i email Google support and they can not find anything on my Google account for Aura either and I needed to send them the proof of debit.. I have asked for a refund and hope I get it. But am shocked at the Business ethics and on the Google search... (Free Aura app) sentence always pops up.. nothing free and very disappointed. I HOPE I GET MY REFUND AS IN South African CURRENCY the subscription is nearly the same amount as our minimum monthly wage... 😫

6 January 2024
Unprompted review
Rated 5 out of 5 stars

This is the app I really needed

This is the app I really needed to meditate in the long term. It has very varied tools and files for almost every conceivable wish whether it be meditation, sleep training, hypnosis and even mjucis to relax by. I find myself logging in every day!

18 December 2023
Unprompted review
Rated 1 out of 5 stars

IMPOSSIBLE TO CANCEL SUBSCRIPTION

They automatically renewed a subscription on the anniversary date when I had CANCELLED it at least SIX MONTHS previously. They do not have a phone number where you can talk to someone - only email which someone assured me they would refund but DID NOT!!! Now I have to chase them down again and leave messages to which I get no response.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I was charged mistakenly for a family plan. Upon reaching out I was immediately issued a refund for the extra charges. Very impressed. I love this app and it has definitely improved my mental well-being. Highly recommend.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Be careful about auto-billing!!

There are better apps out there with more focused programs but my main complaint is they have been autobilling me without any renewal notification so turns out I have been paying for it for several years even though I have not been using it. BE CAREFUL to properly cancel if you do not like it. It does not show up in your Apple subscriptions and cannot be cancelled there

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Aura has become an extremely helpful…

Aura has become an extremely helpful tool in my journey towards managing anxiety and achieving restful sleep. I highly recommend it to anyone looking for a simple yet effective solution to improve their mental well-being. It's more than just an app; it's a source of comfort and tranquility in my daily life. I've been using it since 2020. 🥰🥰🥰

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Aura has been an absolute life-saver…

Aura has been an absolute life-saver for my mental health for the past 2 years and is a world better than other similar apps. It has an impressive breadth of content and the coaches are world-class.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Dishonest representation

Signed up for trial subscription, gave the app a try, found it to be full of amateur "coaches" but was charged in full after one week before I had a chance to cancel

18 September 2023
Unprompted review
Show reviews in all languages. (134 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look