AURALU Reviews 303

Scammers.
They also Use 17track for tracking, absolutely useless, says my package has been signed for and delivered.
Tried to contact auralu and just get an apologetic reply,
Do nothing about any issues, stay well clear of these clowns

I was emailed saying I had signed for my parcels, I emailed back saying I didn't get them, Auraralucky never got back. Don't buy anything from them, you will be scammed. They did say it was at my post office so I went there with the tracking number, the post office didn't have it.

Also known as “auraralucky.com” Read the refund policy carefully. It's very long to confuse you, and that's how you recognize the red flag: THIS IS A SCAM! They will do everything possible to avoid refunding you, including cutting off communication with you. If you prevail, which is very rare, they will charge you for the return shipping. After they receive the item, they decide how much to refund you. There is no such thing as guarantee refund like the popular online stores. Please read other reviews.

Not at all user friendly. It’s way too sensitive for touch so it turns off every time you fix the earbuds. Not recommend

Total rubbish, only hope they are forced out of business. Flimsy plastic waste of money. No point in asking for refund as cost of return postage is more expensive than the refund. I also bought the earbuds so $400 + out of pocket. Just don't buy these.

AURALU=NOBALTE=ELARA MARKET= AEROGREESHOP = FAKE RUBBISH

Different name, same con man

This cheap rubbish comes from China. You will not find a return address on their website. You can find the same products for a couple of quid at the known large Chinese websites.

What can you do?

1. Report a scam website on the National Cyber Security Centre (NCSC) website. You can report a website you think is scam. It only takes a minute, they say.
2. If you paid by creditcard, call your creditcard company and explain you have been scammed online and ask what form could you fill in to get your money back. It might take a while but you might get it back.
3. Find the owner of the website on (Whois UK) .uk RDAP here you can see when it is registered and by whom. Just good to know.

These are Wolfs in Sheep's Clothing.

They constantly change the name of the website, the email address (changing company name same style) and everything else remains the same. Check Nobalte, Auralu, Elara Market. Same shit, different name.

You deserve zero star. The worst support and After-sales service I have ever seen... You are acting in bad faith.

You have changed the brand for melohar.com and website is already crashed.

Band of scammers. Good chance with the police... 😋

Had them less than a year and they won't turn on. Don't know how to get them repaired/ replaced. Con artists based in China using a Hong Kong address for some credibility.

I bought the headphone without seeing the comment here. When I read here all bad comment I felt very bad cause everyone is not happy with auralu product. I took me 1 month to receive it, I was thinking get a piece of crap regarding all comments here, but in the end for the price (110€) I don't think their is a product that it's far better. The overall product is ok, not high quality but not shitty as well. Good basic, I use everyday the last six months, nothing bas to say, just you can't listen to it when it's plug. This don't deserve 1*, people are to frustrate nowaday

DAYLIGHT ROBBERY!
I ordered a pair of ear buds from this company after reading reviews that I later found out were fake. When I ordered, I was tired and in a rush, my judgment impaired.
Realising my mistake, I emailed to cancel the order within an hour of having placed it.
No response.
I emailed later in the day and then also the following day.
No response.
Two days after that, I received a reply saying that my order had shipped and therefore cancellation of the order was not possible.
A week later the item arrived and I emailed to ask for a refund.
They asked me what was wrong with them and I explained that I hadn’t unpacked them, I just didn’t want them.
They told me that I couldn’t return the item to the UK warehouse address they had been ‘shipped’ from but instead would have to send them to China at my own cost and that there was no guarantee of a refund if I did. The wording of the email was brusque and borderline aggressive.
After insisting that distance selling laws meant they were legally obliged to refund me, (I suspect they are exploiting legal loopholes or that these laws do not apply to them as their company is based overseas.) they offered a 10% refund.
I did not want a partial refund, I wanted my money back.
This went on and on until I simply couldn’t be bothered any longer.
I am £80 down.
They are now trading under a different name. See other reviews for this name as I can’t remember as I write this.

My advice:
DO NOT BUY ANYTHING FROM THIS COMPANY!

Lost my Samsung buds and wanted cheapish but decent replacement. Tech review said these were great and cheap so I ordered.....then saw the reviews. Heart sank, but on credit card so protected. They arrived...I love them. Good sound quality, comfy and cracking battery life. I'd defo buy again

Very bad quality

No noise cancellation. And added high pitch sound, that really hurts after a while. It’s almost like they want you to have tinnitus.

Do not buy. It’s not trustworthy.

Do not buy from Auralu! I bought a pair of earphones which came highly rated and on par with Apple. When they came they were rubbish: the sound was not clear and the noise cancellation and transparency mode were terrible.

I started the returns process December 2023, had to pay a good amount of money to ship them back to their warehouse in China and they did not even make it through customs because Auralu did not give all the information needed to return the items, when they said they did. For a company whose clients are based abroad, they should have sufficient knowledge in the returns process for their own country. Absolutely ridiculous and these earphones cost a pretty penny too.

Do not buy from them. Consumer laws in the UK will not help you, sorry. If you're looking for good quality, cheap earphones I would suggest Kreafunk, Sony or JBL.

DON'T BUY ANYTHING from this "company" or website. It looks like they have a business/website in your country, however they are in China.
They sell the lowest quality of earbuds you could imagine. Yes, they may appear sleek modern but that's all.
Same experience than others, when trying to return within the 90 days. Telling me I have to pay import tax and other costs. I could keep the earbuds and get 5% money back.
So I did send the earbuds back anyway ($25 postage) and am still waiting for the refund. It's now 3 months since they received the item back. (And probably resell it.)

Don't trust any positive review. I trusted an "official" tester on a website. It's all scam! Be aware!

Was lead to this website by another website which was clearly fake too. Placed the order and then check trustpilot, within minutes of the order tried to cancel and they advised to email. A few hours later they replied advising it was already dispatched.
On arrival requested for a return and it was just constant emails to say they'll give me a discount if I kept the earpods. Worst thing ever cheaper and worse quality than amazon earbuds.
I trusted it because they were affiliated with Klarna but even Klarna doesn't have anyone to report it to.
Do not buy from this website...
I didn't do my due diligence this time round and wasted £100

Scam company. Avoid like the plague
Won't refund you, faulty poor quality headphones don't be fooled by the website

Now trading under malohar. Going through same process as everyone else it seems. Offered 5% refund and saying costs to China to expensive which is total rubbish.
AGAIN this company is now called MALOHAR look up the website it's made to look sleek and professional however looking closer it's obviously a scam . Stay well away

Same same rubbish, trying to get my money back.

I have never dealt with such a dodgy company in over 2 decades. There product is very cheaply made, I received it and there was something floating in the left ear head set, the sound quality was absolutely abysmal and there customer service is an absolute joke if you can actually call it that, I am fairly sure it is a computer generated message service that replies to you emails as they do not have a contact phone number( and obviously they don't have a contact phone number for a reason) this should have been my first alarm bell. What ever you do DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I’m only giving this 1 star because 0 isn’t an option. AVOID at all costs. This company is a SCAM. I paid £109 for headphones and when they arrived, I wouldn’t have even paid £10 for them they are that poor quality. I have asked for a refund and keep getting answers from ‘Support’ saying there are no quality issues and if I want a refund I will need to pay international shipping and customs tax as they are based in China. Nowhere does it say on their UK website they are based on China. Going through my bank’s fraud department to try and get my money back.