AURALU Reviews 303

This is a fake brand and fake product, I ordered the earbuds and then asked them to cancel immediately after 1 minute, support came back the next day and said could not do anything you could return upon arrival, once arrived I asked for a return they said that I only have to send back and pay duties etc, which is not at all expected, also please be aware that this is china brand not UK neither sent from UK nowhere related to UK, don't go with fake website domain which says co.uk. They have only email support which responds after 2-3 days, products are not worth they are just equal to normal cheap headphones/earbuds. There is one website which states it is on top in Google searches which is a scam.

Utter rubbish! Deeply deeply disappointed with my purchase of Auralu noise cancelling headphones. They are cheaply made, don`t cancel noise and when you try to return the product you find out this company is actually in China though the website gives the impression of being UK based. Result is it`ll cost £40-£50 to return them. What a scam! Please don`t be taken in by the write-up - they are not worth it.

These headphones are not awful, but they are not what they are supposed to be. They sound quite cheap with a very bland, unclear sound with too much bass. The noise reduction simple does not work. They are, however, quite comfortable. That's their only redeeming feature.
Avoid these headphones.

This one is a difficult one. They feel very cheap wondering how long they will last. Sound quality is legit. They are very loud and have a deepbase. I will write another review in a couple of month. Over all i have to say im pretty satisfied with my choice.

Wish 0 stars was an option, read there fake reviewed website which was saying they was better than apple and Samsung they read the real reviews straight after purchasing tried to contact them and they said they had already been shipped which was a load of crap went back and forth until the end I give up and have had to send them back to china and take a 15 percent restocking fee deduction absolute joke cost me £36 to send them back nothing but a scam, if your reading this and are wondering how much its going to cost you to send back with tracking from Birmingham to china it cost me £21

Absolute rubbish product impossible to get them returned 90 day warranty a scam.
Avoid they are from a $2 dollar shop in China

On its website this company gives the impression it is in UK, but it is in China. I tried to cancel my order within 48 hours of placing it, because they at first advised that it would arrive too late (it was intended as a birthday present for my daughter). They refused to cancel and claimed it was impossible to stop delivery after payment. I monitored the tracking information and wrote to them every day to point out that the package was still in transit, or not yet collected and could easily be stopped. They still refused to cancel the order and claimed that I would have the right to refuse delivery when the courier attempted it. I pointed out that the package would be delivered to an empty house (my daughter was going on holiday) and that their courier (Royal Mail) would simply leave the package in a place they considered safe, which would mean I had no opportunity to refuse it.This is exactly what happened and now they tell me that I have to return the package to China, paying all costs and import duty. At the same time they offer me a 15% refund if I don't send the goods back. This company warrants no stars at all, but the minimum is one.

An absolute joke of a company. Rubbish quality but I’ll keep the awful product I got as sending them back seems more of a hassle than keeping them. Nothing like the website promises — I wish I’d scrolled a little further to the trust pilot reviews before ordering!

I recently purchased a product from Auralu.nl, which appeared to be a Dutch company, given the .nl domain and all information presented in Dutch. This local impression led me to expect certain standards in customer service and return policies, which are typically favorable in Europe. Unfortunately, the product quality did not meet my expectations, prompting me to initiate a return.

To my surprise, I was informed that I would be responsible for covering the return shipping costs. The cost to send the item back was over €62.5, which is disproportionately high compared to the product price of €119. This crucial information about high return fees was not clearly stated at the time of purchase, which feels misleading and unfair.

This experience has been both frustrating and disappointing. I advise potential customers to be wary of ordering from Auralu.nl unless they are certain they will not need to return the product, as the return process can be unexpectedly costly. As a company seemingly operating from the Netherlands, better transparency about international return costs would be appreciated.

Terrible, terrible, terrible company - avoid at ALL costs.
I made the mistake of not looking this company up. Their product is horrendous, I’ve bought £10 headphones of better quality and sound quality. Their response by email to returns has been to threaten me and order me to pay for tracked shipping back to China.
Absolutely disgusting service.

Cheap Chinese headphones don’t waste your money they aren’t refunding customers

The worst sound from any headphones I've ever had. No treble. And the NC doesn't work at all. Tried to return but they are In china. Also asked me to prove with photos or documents why they are faulty. How to photograph sound? Because its impossible they refuse to refund. Do not buy them.

Cheap Chinese rubbish, poor quality and looks and feels horrible. I tried getting my money back and they want video evidence that their headphones are crap so I sent them a pic of the headphones in dog crap - still waiting to get a response - PLS DONT WASTE YOUR MONEY

I agree with Matthew Maher's review and had a similar experience. I paid £109.00 for these headphones, only to find that they don't pair with my laptop or phone and only pair with my TV. I wanted them for all three because I teach online, want to listen to music on my phone and my TV without disturbing anybody.

I emailed Auralu and was told that they don't pair with laptops / pcs or some phones. What's the point in having them then?

I haven't tried the mic because it would involve plugging them in and faffing around with settings, which I don't want to do.

They are too expensive to return because they have to go back to Asia and I already know that would cost over £35.00. Auralu offered something like a 15% refund, which I refused.

Although the headphones work with my TV, they don't do most of the tasks I needed them for and this wasn't mentioned on the website.

They are nowhere near worth the £109 I paid for them and I highly recommend you do not buy these headphones.

I was really kicking myself after I had ordered these EarPods. Only then did I read the negative reviews. ( a moral there!) But, anyway, they arrived today. I opened with some trepidation, ready to return. (By the way, there IS a U.K. return address, in Southall.)
The looked OK, well, in fact, a bit less intrusive than some. They connected immediately and the sound was on par, no exaggeration, with my Apple Generation 3 AirPods. (And they fit my ears better, but that’s a personal thing.) Tried them with pop and classical. No complaints.
The only thing I would take issue with is the finicky tapping you need to do to control transparency/ noise-cancellation modes. And forward and back tracking.
Either this company has upped its act since earlier reviews or there are a lot of people jumping on a negative band-wagon.
EDIT
After living with these earbuds for a few weeks, I correct what I said about these being on par with my Apple Generation3 airpods. They are not on par; they are far better than Apple in terms of warm, lush sound. The sonority is rich and deep throughout the range.

I have a few issues with this company:
1. The headphones do not have the ability to pair with PC's, and there is no mention of this on their website. I only found out after I spent considerable time trying to pair them to my laptop. I sent an email to them asking for assistance only to be told they don't pair with PC's. There is absolutely no mention of this on their website! The headphones are useless to me! SCAM
2. I asked Auralu to provide me with a step by step process of how to return the headphones for a full refund but was told that it is too expensive to return and was subsequently offered a 5% refund and told to give the headphones to family or friends! SCAM
3. The payment portal is suspect. I have since deactivated my card as I dont believe the payment portal is secured. SCAM!
4. The only way of communicating is via an enquiry portal - no address, no contact number. SCAM!
If you are considering purchasing these headphones please reconsider and chose an alternative as you will just be wasting your money. Organisations such as Auralu should not be in business, they use a clever website that lures unsuspecting buyers in.

This is a scam. Dreadful quality with no reasonable returns option
DO NOT BUY.

If I could give minus I would. I ordered but almost immediately tries to cancel the order. I got a quick reply saying they had already sent it. Which was weird, it was basically within 5 minutes.
They did however said that I could return it once I got it.
I received it and contacted them again where they said it would cost me alot to return because of shipping internationally. I said I'd still want to return please let me know how. They said we will give you a discount. Again it will cost you more to send back to China. I said it is ok, my friend is going there and can ship it from there.
They told me I HAD to return it from Sweden in order to get full refund.
I asked them where in the policy it said that. And asked them to direct link me to the details. They told me to see the policy. Which I did. It doesn't say anything about where you must or mustn't ship from.
Their so called hassle free return policy is nothing but.

SCAM…..FAKE HEADPHONES, Fake Sale, Do not purchase anything from this Chinese company, Don’t be a mug like me!
This is not a uk company!

Poor quality, very difficult to deal with. Don’t buy from them.