I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
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I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
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1.2
Bad
250 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Not Aussie at all
Please don’t deceptively call your business Australian kids when you are Hong Kong based.
Unethical behaviour
23 November 2025
Unprompted review
Reply from Australian Kids
Hello Soozie,
Thank you for sharing your concerns. We never intend to mislead anyone, and we’re sorry that our branding gave you that impression. Our products are designed for Australian families, and we aim to be transparent about our operations, including where we are based and how we run our business.
We appreciate you bringing this to our attention, and we will review how we communicate our brand to ensure it is clear and accurate. If you would like to discuss this further, we’re here to help.
Best regards
“Australian Kids” is not an Australian Business
After a week of placing my order with this company I still hadn’t received any shipping advice. I sent a text message to the mobile phone listed asking when my item would be shipped. There was no reply. I rang it and it’s disconnected. I sent an email asking when my goods would be shipped. I’m in Australia. The business is called “Australian Kids” but is based in Hong Kong and shipped from China.
I first received a generic reply and on my second attempt received an email reply in German. I had to use google translate to see what their reply was. It was a vague answer which translated said …
“Thank you for your message.
We can confirm that we have received your order and it will be shipped shortly. The tracking information may not have been updated yet, but please be assured that we are processing your order and will ensure it is shipped in time to meet your desired delivery date.
If you have any further questions or require additional information, please do not hesitate to contact us. Thank you for your patience.”
EDIT: I have been persistent in following up on my order and eventually had several replies back to my emails, each saying thank you for your patience. After tracking showed my order arrived at its destination city Perth WA, but with no further information, I again emailed and was asked several times over a 5 day period to have patience etc etc.
Finally after more than 2 weeks I got a reply stating that the company delivering my order would be SpeedX and it would arrive in the next 2 days. It didn’t. After my order reached Perth WA the tracking stopped and could not be found on SpeedX tracking. It took from the Thursday it arrived in Perth till the following Wednesday but my order was eventually delivered.
The options for customer service for this company are poor and tracking is unreliable and non existent once it reaches the city of destination. I feel had I not been assertive in continuing to follow up I may not have received my order, as has been the experience of other buyers. It shouldn’t be that difficult to be informed of your order’s arrival.
It’s also false advertising from this business to call themselves “Australian Kids” and I will not be ordering from them again. In saying that, the product looks to be as advertised.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Therese,
Thank you for taking the time to share your experience. I’m very sorry to hear about the lack of shipping updates, the unanswered messages, and the confusing email response you received. I can fully understand your concern, especially with the reply arriving in another language and the business location not matching your expectations.
This isn’t the level of clarity or communication we aim to provide, and I apologise for the frustration this has caused. I would like to look into your order directly so we can confirm its status, ensure the tracking information is correct, and provide a clear explanation of what has happened.
If you can share the email used at checkout or your order details, I’ll investigate this personally and work to give you an accurate update. We want to address this properly and restore confidence in the process.
Thank you again for bringing this to our attention. We appreciate the chance to resolve this with you.
Kind regards
SCAM
SCAM. I ordered a game and it never came even though the tracking stated delivered. The number provided was “not in service” buyer beware !
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Leanne,
Thank you for bringing this to our attention. I’m truly sorry for the frustration this situation has caused. This is absolutely not the experience we want for our customers.
If the tracking shows delivered but you did not receive your order, we will investigate this immediately with the carrier and make sure you are taken care of. The phone number issue is also not acceptable, and we will look into that right away.
Please reach out to us directly with your order number so we can resolve this as quickly as possible. We want to ensure you either receive your game or receive a full refund.
Thank you for giving us the opportunity to make this right.
Best regards
PEEK-A-BOO HOO
I ordered the Peek-A-Boo-Teddy-Interactive Plush Toy. The item I received is far from the product that was advertised on their platform, both in terms of quality, aesthetics, and size.
The advertised picture showed a bear sitting opposite a baby, with both subjects at eye-level, which suggested the bear would be approximately 50 cm in height. The bear in the advertisement also appeared very fluffy and aesthetically appealing.
Unfortunately, the bear I received is much smaller than anticipated and its quality is poor—it looks disheveled and worn.
I reached out to the company for assistance and have not heard from them
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Jo,
Thank you for sharing these details, and I’m very sorry for the disappointment you’ve experienced. The product you described does not match the expectations set by the advertisement, and it’s completely understandable that you’re frustrated—especially after not receiving a response when you reached out.
The difference in size, appearance, and overall quality that you noted is something we take seriously, and we want to look into what went wrong. Please reach out to us with your order number so we can investigate this thoroughly and make sure the issue is properly addressed.
Thank you for bringing this to our attention and giving us the opportunity to follow up.
Best regards
The quality is terrible
The quality is terrible. I doubt the product meet Australia safety standards for kids.
The box came damaged and they refused refund. They offered a discount that was ridiculous.
The advertise as Australia products but they come from China and the return address was in China.
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Sofia,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I understand your frustration. What you’ve described is not the standard we aim to deliver.
Regarding product quality and safety, we take compliance very seriously, including meeting Australian requirements. I’d like to look into this specific item further to ensure it meets all necessary standards.
I’m also sorry the package arrived damaged and that the resolution offered felt inadequate. That is not how we want any issue to be handled. Please allow us the opportunity to review this again and provide a fair solution.
Best regards
Deception & disappointment
Such a deceiving and disappointing experience! I ordered from this business as they claimed to be Australian (as the name suggests) & looked to be a very sweet, boutique-style company. Within a few days of placing my order, I get a dispatch email from China!! The package literally came direct from a Chinese warehouse, to me! I contacted them via email straight away and expressed my concern and disappointment- but no response! After a couple of weeks, no package had arrived and no updates (or reply from the company). I assumed it must’ve been a scam and was left feeling really uneasy. The product eventually arrived and the quality was very poor! I may as well have ordered from temu at a fraction of the cost!
31 October 2025
Unprompted review
Reply from Australian Kids
Hey Alana,
Thank you for your feedback, and I’m genuinely sorry for the experience you had. You’re absolutely right to feel disappointed—our communication, the shipping clarity, and the product quality all fell short of what we aim to deliver.
Receiving a dispatch from China without clear upfront information and not getting a timely reply from us is unacceptable, and we’re reviewing this to ensure it doesn’t happen again.
If you’re willing, please contact us with your order number so we can properly look into this and work toward a fair resolution. Your feedback is important, and we’d like the chance to make things right.
Best regards
Very poor quality so very disappointed…
Very poor quality so very disappointed with the products such a wast of money
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Helen,
Thank you for sharing your feedback. I’m really sorry to hear that the products didn’t meet your expectations. You should never feel that your purchase was a waste of money, and I understand how disappointing that is.
If you’re open to it, please reach out to us with your order details so we can look into this properly and work toward a fair solution. Your satisfaction matters, and we’d like the opportunity to make things right.
Best regards
DON'T BUY FROM HERE!!
Item completely different to advertised images. Purchased the jewellery making set which states over 500 peices and appears to come in a plastic storage box. It arrived in a zip lock plastic bag, was lucky to have 80 peices in it and only a couple of braclets which would limit thr kids from making anything. Their return policy is also completely unreasonable.
19 November 2025
Unprompted review
Reply from Australian Kids
Hello Mel,
Thank you for taking the time to share your experience. I’m very sorry to hear that the jewellery-making set you received did not match the advertised images or description. That’s absolutely not the standard we aim for, and I understand how disappointing it must have been to receive fewer pieces and no storage box, especially when it was intended for kids to enjoy.
We’d like to look into this further to understand what went wrong and make it right for you. Please contact us with your order details so we can review the issue and arrange an appropriate resolution.
Regarding the return policy, your feedback is important. We’re currently reviewing our policies to ensure they’re fair, clear, and customer-friendly, and your comments will be taken into account.
Thank you again for bringing this to our attention. We hope to have the chance to resolve this for you.
Kind regards
Have I been scammed
After reading the reviews I'm now worried about my purchase I'm worried I've been scammed esp after sending an email asking for my purchase to be cancelled and no reply
Edited: I originally only have this site 1 star due to reviews I'd read and because the parcel I ordered hadn't been delivered it has since been delivered to my granddaughter for my greatgrandson from the picture I sent it looks good only downfall is the delivery time and they are not an Australian company
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Debbs,
Thank you for sharing your concerns, and I’m truly sorry for the worry this experience has caused. I understand how frustrating it is to feel unsure about a purchase, especially when you're waiting on a response.
Please know that we would never want you to feel misled or ignored. Email response times can vary depending on volume, but your cancellation request will absolutely be looked into. If you haven’t already, feel free to resend your message or provide your order details so we can locate it quickly and make sure everything is handled for you.
Your peace of mind is important to us, and we’re here to help resolve this for you as soon as possible.
Best regards
False advertising from a Hong Kong based company
Purchased "Jewellery Play Stones for Kids" for my daughter for Christmas. For $30 I was expecting them to be presented in a neat plastic tub, with some pictures as instructions. Instead they come in a plastic resealable bag - with small images but no details in English. There are no headbands despite being in the images and not all the letters are there.
Basically cheap plastic stuff.
Found these reviews after I purchased. The company is NOT a small business from Melbourne - the address is Hong Kong. I've asked for a refund but I'm not expecting anything based on others experiences.
Don't order from them.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Jess,
Thank you for taking the time to share your experience, and I’m genuinely sorry that the product you received fell so far short of what you expected. Your disappointment is completely understandable, especially when the presentation, contents, and product information did not match what was shown.
The issues you’ve mentioned — missing items, unclear instructions, and the overall quality — are absolutely not the standard we aim to deliver. We also understand your concern regarding the business location and the confusion that caused. You should always feel confident and informed when making a purchase.
Regarding your refund request, I’m sorry you’ve been left feeling uncertain. Please know that we want to make this right for you. If you can share your order details with our support team again, we’ll make sure your request is properly reviewed and addressed as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve, and we appreciate the chance to resolve this for you.
Kind regards
Do your homework...
I was initially interested in purchasing from this company, especially because it appeared to be an Australian-based business. However, after looking more closely, I discovered that the company is actually based in Hong Kong. This was disappointing, as the branding and presentation strongly suggested a local Australian operation, which influenced my trust and expectations.
I also checked the reviews on Trustpilot and found a number of negative experiences shared by other customers. Reading those reviews ultimately persuaded me not to go ahead with my purchase. Transparency about the business location and clearer communication would have made a big difference.
At this stage, based on what I’ve found, I’ve decided not to buy from this company.
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Karla,
Thank you for taking the time to share your thoughts so openly. I understand how important transparency is when choosing where to shop, and I’m sorry that the way our business was presented left you feeling misled. Your trust matters, and we never want anyone to feel uncertain about who they’re purchasing from.
We appreciate you taking a closer look before making a decision, and we understand why the discrepancy in business location—and the reviews you found—led you to reconsider. Clearer communication on our part would have made a meaningful difference, and your feedback is a reminder of how important that clarity is.
While we’re disappointed to lose the chance to serve you, we genuinely appreciate your honesty. It helps us improve how we present ourselves and how we communicate with future customers. If you ever have further questions or need clarification, we’re here to help.
Kind regards
Cheap toys, Chinese NOT Australian
Got a spinning toy as a gift- Cheap, comes from a package from China - no instructions or tags attached.
HAZARDS - small parts that baby can SWALLOW.
Probably buy for 50 cents and sell for $20!!! Disgusting and not an ‘Australian’ company like claimed. I will be going to the ACCC to get this company removed!!!! Ripping off Australian families.
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Cara,
Thank you for taking the time to share your concerns, and I’m truly sorry for the frustration and alarm this experience has caused. Receiving a gift that feels unsafe or misleading is incredibly disappointing, and I completely understand why you’re upset.
We take feedback about safety very seriously. Products intended for young children should always include clear labeling, age guidance, and proper packaging, and it’s concerning to hear that this was not reflected in what you received. Your comments about small parts and missing information will be reviewed so we can address this promptly with our supplier.
Thank you again for bringing this to our attention. Your feedback helps us improve and ensures safer, clearer experiences for all customers.
Kind regards
It's 2 weeks and still have not…
It's 2 weeks and still have not recieved my order. Now when looking into to it I feel it's false advertising. You call it Australian kids so I stupidly assumed it was Australian. But the address is Hong Kong. How is that Australian?
Not happy with the false advertising. Hope when my items finally arrive they are what I was expecting.
3 November 2025
Unprompted review
Reply from Australian Kids
Hello Joy,
Thank you for your feedback, and I’m sorry to hear your order still hasn’t arrived. I understand how frustrating that delay can be. I also appreciate you sharing your concerns about how the product was presented, and we’ll review this to ensure it’s clearer for customers. I hope your items arrive soon and are exactly what you were expecting.
Best regards
Phone has been disconnected
Phone has been disconnected, tried to contact as no order received email from them therefore no tracking number . Money has been taken from account a week ago but no communication from this company. Avoid at all costs!!!
7 November 2025
Unprompted review
Reply from Australian Kids
Hello Noni,
Thank you for sharing your experience, and I’m sorry for the worry and inconvenience this has caused. Not receiving an order confirmation or tracking details is extremely frustrating, and the issue with the phone line only adds to that. Your feedback is taken seriously, and we’re looking into what went wrong so it doesn’t happen again.
Best regards
False advertising, at best. Despicable use of AI
I have the same type of complaint ts as most of the other one-star reviews here, but in particular, the advertising is beyond deceptive and should probably be actionable under Australian consumer law. The item I purchased is probably one-third the size shown in what is most likely AI manipulated imagery on the company’s website.The toy looks more like a trinket!
I also suspect that most, if not all, the glowing reviews in the company’s website are AI generated given the perfect spelling, grammar,etc in all of them, as well as the total absence of any negative comments by reviewers there. More false advertising. I imagine the replies from the company to reviews on Trustpilot are a further AI ruse. Dreadful company and product!
15 November 2025
Unprompted review
Reply from Australian Kids
Hey Jon,
Thank you for taking the time to share such a detailed review. I’m truly sorry that your experience has left you feeling misled and disappointed. What you’re describing is the opposite of what we want for any customer, and I understand how frustrating it must be to receive something that doesn’t match your expectations.
We take concerns about product representation seriously, including image accuracy and sizing clarity. I will be raising your feedback internally so we can review how this item is presented and ensure that it aligns with Australian consumer law and our own quality standards.
Regarding the reviews on our website, I understand why you’d question them based on your experience. If our moderation or display processes have given a different impression, that’s something we need to look at more closely.
Thank you again for bringing this to our attention. Your feedback helps us improve.
Kind regards
Scam
Nothing was received, no reply. Police should investigate this site.
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Ben,
Thank you for sharing your feedback. We’re truly sorry to hear that you haven’t received your order and that you felt there was no response from us. This is absolutely not the experience we aim to provide.
Please know that we take concerns like this very seriously. We’d appreciate the opportunity to look into your case directly, confirm what happened, and resolve the issue as quickly as possible. If you can contact us with your order number or any related details, we’ll investigate immediately and provide you with a clear update.
Thank you for giving us the chance to address this.
Kind regards
Agree with every other review
Agree with every other review. This company appears Australian but items shipped direct from China. I purchased the Marble Watercolour Play and paid $35 with shipping, looked like something you’d pay $5 for at Cheap as Chips. Not only that I purchased two items and no doubt when the other one arrives, it’ll also be rubbish.
13 November 2025
Unprompted review
Reply from Australian Kids
Hello Cheryl,
Thank you for taking the time to share your experience. We’re sorry to hear that the product and shipping process didn’t meet your expectations.
We understand how important transparency is, and we regret if this wasn’t clear at the time of purchase. We also never want any customer to feel that the value or quality of their items doesn’t match what they paid.
We’d appreciate the chance to make this right. If you could reach out to us with your order details, we can look into the issue with both items and discuss a suitable resolution.
Thank you for bringing this to our attention.
Kind regards
Bought 3 pack of spinning toys for…
Bought 3 pack of spinning toys for grandson, nearly 12 months old, toys feel and look cheap and could well be dangerous as swallowing hazard, would rather have donated $25 to charity as I am going to put them in the bin. Would like a refund but I wouldn’t hold my breath
13 November 2025
Unprompted review
Reply from Australian Kids
Hello John,
Thank you for letting us know about your experience, and I’m genuinely sorry to hear about your concerns with the toys you received.
Safety is extremely important to us, and we take any report of a potential hazard very seriously. We never want a customer to feel uncomfortable using a product, especially one intended for a child. We’d like to look into this immediately and ensure the issue is properly addressed.
Please contact us with your order details so we can arrange a refund and review the product with our team. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Kind regards
Not quite a scam, but seriously dodgy.
This site tries to pass off inferior products by using misleading advertising. Furthermore, it is not an Australian site but is based in Hong Kong, it sources its products in China (probably via Temu) and then ship them to you in Australia using 'micro express', a courier with a Trustpilot review rating even lower than this company.
My specific experience was that I ordered a children's book the advertising for which showed a child next to a hardcover book with the same title that I ordered playing with cardboard shapes which would have also been part of the purchase. What I got was a set off loose-leaf pages and some pieces of string.
When queried, the response was that there was no issues and that this is a "new cross-border product" that presumably replaced the old. The old product is still being advertised. Further investigation showed that the "new cross-border product" was actually available on Temu for $4.39 while I paid $29.99 for the package I ordered the advertising for which implied I was getting a hardcover book as well.
Oh, and if you bother to read through the glowing reviews on their website you will probably conclude, as I did, that they are all fake. They are all 1-2 sentences long and repeat the same things using slightly different phrases.
12 November 2025
Unprompted review
Reply from Australian Kids
Hello Peter,
Thank you for taking the time to share such a detailed account of your experience. I’m very sorry to hear that the product you received did not match what you believed you were purchasing, and that our response to your initial query left you feeling dismissed. That is not the experience we want for any customer.
We understand how frustrating it is when advertising appears inconsistent with what arrives, and we take concerns about product accuracy and presentation extremely seriously. We will review the listing you referenced to ensure that the description and imagery accurately reflect the product being sent.
We would genuinely like the chance to investigate your order properly and work toward a resolution, whether that involves a refund or another suitable outcome. If you are willing, please contact us at [your support email] with your order details so we can address this directly.
Thank you again for bringing this to our attention. Your feedback helps us identify where our processes need to be better.
Kind regards
Complete rubbish!
Complete rubbish!! Ordered the balance game, took weeks to come & then found it was coming from China. It turned up today & is now in the bin as wouldn’t fit together properly. I’ve learned a lesson, really need to do more research.
13 November 2025
Unprompted review
Reply from Australian Kids
Hello Nancy,
Thank you for sharing your experience, and I’m really sorry to hear how disappointed you were with your order.
Waiting weeks for a product only to find it doesn’t assemble properly is incredibly frustrating, and it’s certainly not the standard we want to deliver. We also understand how important it is for customers to know where their items are coming from, and we regret if this wasn’t made clear at the time of purchase.
We’d like the opportunity to make this right. If you’re open to it, please reach out to us with your order details so we can investigate and arrange an appropriate resolution.
Thank you for bringing this to our attention.
Kind regards
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