Autoaidbreakdown Reviews 

2,509
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and professional, making interactions pleasant and reassuring. Many people appreciate the efficient service, with quick response times and effective solutions to their breakdown issues. Reviewers also highlight the good value for money and competitive pricing for the comprehensive breakdown cover provided. However, some customers also noted issues with communication, long delays, and frustrating experiences with the recovery service. There were also concerns regarding automatic renewals, unexpected price increases for loyal customers, and additional charges for older vehicles.

What people talk about most

Service

Users describe ambiguous interactions with service, with many expressing dissatisfaction due to hidden... See more

Price

People report ambiguous experiences with price, with many customers finding the pricing competitive and a... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, politeness, and... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with many expressing frustration over... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to rude... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Policy renewed over the phone due to my card having expired and having clicked to cancel the auto renew was then unable to manually renew but all done now thanks to Libbie. Previous policies always sh... See more

Rated 5 out of 5 stars

Broke down on a long trip from Cornwall to Towcester then to North Wales. Breakdown happened in Exeter. Autoaid arranged for an excellent independent recovery company to respond resulting in a courtes... See more

Rated 5 out of 5 stars

Got auto reminders, easy to pay or update anything online. able to download really fast and easy to save account info in app wallet on phones. Used AutoAid once when my car would not start leavenin... See more

Rated 5 out of 5 stars

Bought a policy after reading an article / recommendation in Martin Lewis's MSE email newsletter. Paid just over £50. Had to use when my son broke down on a Friday evening on the motorway. Was expecti... See more


3.8

Great

TrustScore 4 out of 5

3k reviews

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No history of asking for reviews

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3.8

All reviews

(2,509)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

AutoAidBreakdown website tech issue with renewal payment…

The reason I had to talk with a AutoAid representative was because the website did not accept my Visa Debit card details. I double-checked I had put in the correct details but it would not continue with me paying online. I have been a member for many years so I reported that there was a problem with the online renewal system.

Thankfully, Kayode was very helpful and made my renewal really easy to pay for.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought a policy after reading an…

Bought a policy after reading an article / recommendation in Martin Lewis's MSE email newsletter. Paid just over £50. Had to use when my son broke down on a Friday evening on the motorway. Was expecting a long wait but he was back on the road in an hour. Great service - definitely recommend.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Autorenews

Autorenews - putting price up ridiculously. Tried to cancel advised of charge. Did not receive renewal notice. NOT helpful at all.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Searching for Breakdown Cover

I was looking for breakdown cover for the first time in several years so checked out more than one supplier. My preference for Autoaidbreakdown was based on price, simplicity of using the website and clarity of documentation. I also trust the Money Saving Expert for many of my financial decisions so their recommendation was important.

18 August 2025
Unprompted review
Rated 3 out of 5 stars

Paid more for being loyal customer

I have got say autoaid breakdown service is one the best. However I just found out that I could have paid £57.28 for full cover via Martin Money Saving expert with Autoaid but was charged £74.14 as existing customer. Disappointed that I have to pay more for being a loyal customer.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Misfuelling

I managed to put petrol in my diesel van and was stuck on a garage forecourt. Rang Autoaid, they were very attentive and took all details. Told me someone would be with me in 60 -90 minutes. Then they called me to inform it might be longer. However a few minutes later the mis fuelling guy rang to say he'd be with me in 5 minutes...and he was. He was very polite, explained everything to us as to what he was going to do with regards removing the offending fuel etc. He was very reassuring and I was well impressed by the service from start to thankfully driving off the forecourt. Highly recommended.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Josh was very helpful in helping me…

Josh was very helpful in helping me with my enquiry .He sorted out the matter of my payment not showing up on the system and dealt with it in a professional manner . I was very happy with the communication whilst waiting on the phone and the speed in dealing with the matter . Thank you Josh

11 August 2025
Unprompted review

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