AUTODOC - Deutschland Reviews 

I found the Autodoc from instagram and ı tried 2 times. All of is good

I ordered a steering rack for my 2009 Audi A4 B8 2.0l TDI (143hp) 2 weeks ago. The delivery was fast, it arrived in only a few days, which i liked. Yet it turns out a part was missing in the delivery: The metal plug. Instead, it was delivered with a plastic one to keep the dust from entering. According to my local mechanic, without the right plug / lock, the plastic one wouldn't keep up with the oil pressure and it would just explode.

I have tried to contact AUTODOC in multiple ways.

-The AI assistant on their app told me I'd get an e-mail in 24-48 hours, 4 days later I haven't received anything.

-I have called their numbers in hope of reaching an actual human instead of an AI, but guess what. Dan the virtual assistant picked up and he was no help at all. I could repeat a sentence 3 times and he wouldn't understand a thing I said, so after some time he gave up and said "We're happy we could solve your problem!"

Next I wanted to see if it's possible to atleast return the steering rack, but no, "Unfortunately, this product is not eligible for a refund."

I spent a total of 480 bucks on this thing, and for someone at the age of 19, I simply cannot afford this waste of money.

And even if this so called "plug" isn't actually included in the product, then at least help me find the missing piece I need.

I might not be experienced in cars and I could also be wrong about what I said in the beginning, it might just be called something else or it might just be an entirely other piece that I'm talking about. My main point is that there is literally no way for me to reach out to AUTODOC because of their awfully designed AI assistant.

Edit:
After my review, one member reached out and assured me to fix the issue asap. Today Dec 23, I got confirmation that refund has been processed. I wish it was not that big of a mess to start with, but really appriciate the support of Mr. An. Thank you!

Biggest Scammers - Stole my Funds
My return was received 5 weeks ago and I ordered replacment product and paid for both. Now its been 6 weeks I am asking for refund and they are making excuses about we did not get confirmaiton from supplier. Its not my problem if their supplier is stupid.

Have been waiting 2 weeks for an item and haven't received it. Autodoc have done nothing to help except say please be patient. Infuriating!

Not a good experience with autodoc.
Had to buy2 wishbones and 2 bushings for my Dodge. I put in the VIN number. The Aui (Arrtificial UnIntelligence) robot kept bringing up the totally wrong product for the wishbone (despite I put in the right spare part number ... checked with other websites who got it right). Then I had a hard time finding the right bushings, again it came up with bushings that did not fit my car. Finally I found some and paid. The following day I got an email with an extra charge for the shipping, as the robot could not even calculate the right shipping cost. Never again. Their website and search function and customer service is truly pathetic

Very easy to buy online as website is very organized and gives you a lot of options.

When a car battery dies you need a replacement quickly, and thats what I thought I would get,.....but not with these people. I ordered a new battery on Thursday 11th Dec, in good time for a Christmas getaway. In formation suggested delivery on Monday 15th, but of course no delivery. Now I have no inforamtion about when it will arrive only that it has been collected by the carrier. We are due to leave Sunday, but I have little faith. I shall NEVER use Autodoc again, and I will also make a point of telling all my motoring friends about this dreadful service.....or lack of service!

I received a faulty air pump which I had a replacement for , when the replacement arrived that was also faulty so I contacted autodoc and one of their agents said I could get a refund if second one is faulty and specifically that there is no need to return the item. Fast forward , then they have said I cannot get a refund until I return both items and have to spend my own money on printing the customs form and label pages to get the refund of £1.85. I have spent over £100 with AUTODOC and even placed another order a few days before this all occurred . The agents are unhelpful and rude. I would never order from here again after this occasion , still have not even received a refund or even a decent replacement air pump which has left me without .. I do not care for the £1.85 refund but the service has disgusted me and how unhelpful they are to returning customers .

Please stay clear .

2 out of t: I ordered a set of headlights for my Polo in May after someone smashed them backing into me. I had them fitted with my annual service in October (I am self-employed and didn’t wanna lose an extra day of work and income). Upon fitting the garage realises one of the lights is broken so I issue a warranty claim. They send me a replacement part very quickly- so far, so good.

However, the part I was sent is for brakes. So, I send it back using their return label. It arrives on the 24th of Nov (I have proof of tracking). And I wait. But no light. All I get is emails that details are missing. At first it’s my address. Then they say the returned parts haven’t been received. Last week their customer service assures me the case will be escalated and prioritised. Today they email me that they are closing it. More assurances that the warranty department will take care of it. Nobody can tell me what details are missing. There is no contact for the warranty department or an email address to contact them. I’m at a point where I just want a refund for the headlight I paid for.

Summary: If nothing goes wrong they are a decent provider of parts. As soon as something goes wrong, it’s shambles and unnerving and either ineptitude or stalling tactics. At the moment, would absolutely not recommend.

Update 19/12/2025: Going up from 2 Stars to 3.5

After posting my initial review they contacted me and settled he issue swiftly. All resolved but it's still not impressive that it needs a Trustpilot review to get proper help. Will use them again but cautiously. They have to win back full trust. Once that's achieved I'll happily review again.

aless ok ok ok

Very quick and professional service thank you.

The speed of delivery is really good
Buying is easy
But
Its better to have all parts of vehicle

Very good and very good

Perfect, top

Simple to order, delivery was fast, and parts were correct...

I have loved Autodoc for years and after six or more orders, including the left driveshaft, i now get a popup saying they don't deliver to me (any more, they have up to now). What's really annoying is they keep sending me emails not to forget my basket and please come back... but they no longer deliver to me. I don't want coupons and apologies, i want them to send me the right hand driveshaft as they would have done routinely two months ago.

Exelent,all stuff was good

ordered a headlight still waiting 20+ days later ,they have given some BS the courier because its an unusual size,its not a frigging tank its a headlight in a box!!!they have said it could take several weeks now ,waht a shower of SH...T wont be buying off them again!!!!! it should b no stars not 1