AUTODOC - Deutschland Reviews 

Autodoc is great option to buy parts online, if you subscribe to the autodoc plus package you will be able to apply your VIN for every part so a expert could match the part that is supposed to be for your vehicle.

Terribly bad.
First they send me the wrong part with a manufacturing defect, then I have to wait 2 months for the right part which has not yet been sent out from them. I do not recommend anyone to shop at AUTODOC at all.
VERY BAD SERVICE!!!
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Got a message from the workshop today that the new part you sent was also the wrong part. They spent 9 working hours trying to adapt it but it was not possible.
1/ You have received the original part number.
2/ You have received the registration number of the car.
3/ You have received the chassis number of the car.
4/ You have received pictures of the old part.
You have managed to send me the wrong part for the second time.
You are completely incompetent at Autodoc
You must pay me compensation for the hours that have been spent at the workshop
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Have now sent Autodoc a compensation claim for extra expenses that I incurred from the workshop. I agreed on a fixed price with the workshop of NOK 6,800 to replace the exhaust manifold. The bill from the workshop came to NOK 14,720 because Autodoc sent me a manifold with manufacturing defects twice. The additional cost for me is therefore NOK 7,920, which I believe Autodoc must compensate me for. I have now emailed them all the documentation from the workshop, just need to wait and see what they do with the case.

WRITTEN FROM THE WORKSHOP:
Complaint about additional costs – incorrect and incomplete parts delivered by Autodoc
To: Autodoc
From: Bilsenteret Namsos AS – on behalf of the customer
Regarding: Incorrectly delivered/defective exhaust manifolds and resulting additional costs
Reg. no.: ¤¤¤¤¤¤¤
We hereby wish to file a formal complaint about parts delivered by Autodoc, as incorrect and defective exhaust manifolds caused significant extra work and additional costs for the customer.
Background of the case The customer ordered an exhaust manifold from Autodoc and delivered the parts to us for installation. The work was agreed to cost NOK 6,800 including VAT. During the work, we documented the following:
Work process and deviations related to the parts
16.01.2026
Dismantling of the exhaust manifold
Dismantling of the turbo
Dismantling of the rear engine mount
Dismantling of the exhaust system
Dismantling of the plate under the engine
Discovered that the first exhaust manifold delivered by Autodoc was incorrect, due to a deviation in the EGR connection (wrong widening on the stub)
17.02.2026
Installation of new exhaust manifold (second part delivered by Autodoc)
Turbo could not be installed, as it interfered with the exhaust manifold
Dismantling of exhaust manifold again
Attempt to install turbo on manifold
New attempt to install manifold with turbo
Conclusion: Part no. 2 from Autodoc had incorrect dimensions / too thick material, and did not fit
This resulted in the work having to be stopped and redone several times, without progress due to insufficient part quality.
23.02.2026
Installation of old exhaust manifold (welded and repaired by He-Plan)
Installation of turbo
Installation of engine mount
Installation of exhaust system
Installation of plate under engine
Test drive – OK
Customer provided own gaskets and mounting hardware Additional costs
The customer initially received a price of NOK 6,800 including VAT for the job.
Due to two unusable and incorrectly manufactured exhaust manifolds delivered by Autodoc, the customer ended up with:
NOK 12,800 including VAT for labor
NOK 1,920 including VAT for welding/repair of the old manifold
Total additional cost: NOK 7,920 including VAT
These are additional costs that would not have occurred if the parts from Autodoc had been correct and mountable.
Our assessment
Incorrect and incomplete parts caused:
Unnecessary extra work
Repeated disassembly and assembly without progress
Extra costs for the customer
Delay in vehicle repair
All additional costs could have been avoided if the parts had the correct specification and fit.

Claim
On behalf of the customer, we request that Autodoc:
Refunds the additional cost of NOK 7,920 including VAT
Or alternatively, refunds the cost of the incorrectly delivered/incomplete parts
Documentation and work descriptions are attached.
Conclusion
We ask for your feedback as soon as possible, as well as information on how this matter is further handled.
We are happy to assist with additional documentation if necessary.
Sincerely,
Bilsenteret Namsos AS
On behalf of the customer

Serh Gut Service

They really slow, to process the order and still no sign that the package was send off after 2 day. Further their Prices are sometimes just overblown. I think this is a fraud company

Man kann viele Produkte und Angebote hier finden, teilweise aber teurer. Versand dauert ein bisschen länger als der Konkurrenz.

Very difficult.. a lot of bureaucracy.. the part arrives after a week I do not recommend

I entered my vehicle data correctly. According to AUTODOC, the part should have fitted my car, but in reality it did not.

The issue was only discovered during engine disassembly. The item is new, unused, and still in its original packaging.

Despite this, AUTODOC refused to accept a return because the return period had expired. No goodwill solution was offered, even though the mistake was not mine.

Instead of taking responsibility, AUTODOC shifted the issue to a third-party seller.

Result: I am left with a loss of €253.50.

Very disappointing customer service. If something goes wrong, the customer is left alone.
Update:
Trotz der öffentlichen Antwort von AUTODOC, dass sich ein Quality-Control-Manager bei mir melden würde, habe ich bis heute keinerlei Rückmeldung erhalten.

Seitdem sind mehrere Tage vergangen, ohne Kontaktaufnahme oder Lösungsvorschlag.

Die Bewertung bleibt daher aufrecht.

I am very pleased with prices and parts in general, 95% parts that I have ordered fit perfect.
Also return , and replacement parts are very good.
I would recomend definetly.

I ordered a SACHS flywheel (2294 501 267) from Autodoc, paying a premium SACHS price.

What I received was a broken, recycled LUK flywheel, inside a SACHS box, tied together with zip ties and taped shut. The flywheel had huge play throughout, making it completely unsafe for installation.

SACHS/ZF confirmed that this flywheel is not even produced by SACHS, but sourced from LUK for rare VWAG models. Yet Autodoc never disclosed this anywhere, selling it as SACHS at a premium price.

The price difference is shocking: in Bulgaria it can be €350–€450, while on other European sites it is only about €150, yet the product inside is identical to a much cheaper LUK part. Autodoc profits massively by misleading customers.

This is misleading, unsafe, and completely unacceptable. I returned the part the same day, but Autodoc failed to resolve the issue, leaving my car unusable for 2 months and causing 4 months of delays, frustration, and extra costs.

Autodoc must stop misleading customers and clearly disclose when parts are sourced from third parties, especially when they are broken or unsafe.

I am totally satisfied by rates and quality and also order updation

they always send other products not what I ordered! not recommended app

1/5 ⭐️

Purchased 4 Bridgestone tyres which said they were in stock, chased after 3 days of them still being sat in order being transferred between warehouses, they told me that there was a delay and on the 4th day completely cancelled the order without and reason. They are still selling the same products are being in stock but for £40 more per tyre, this sounds sus. Think they’ve cancelled the order because they want to get more money for it, it’s been at the price I have paid for them for at least 4 weeks as I have been tracking them. Shame really, happy to take your money under false pretences then cancel without any reason, wasted a week in waiting and now having to sort again. I wouldn’t be using Autodoc again.

Update - had a chat with a chap called Andrew from Audodoc and they have explained the situation. Would help if it’s made clear on the site beforehand, but it is what it is now. Appreciate you explaining things properly. Thanks

Nešto duže smo čekali na pošiljku, ali na kraju sve je utredno dostavljeno i u potpunosti!
Moje preporuke svima.

Very disappointing and misleading experience with Autodoc
My experience with Autodoc has been extremely frustrating and disappointing.
I ordered spare parts after Autodoc’s website explicitly confirmed compatibility with my vehicle. My VIN number is already saved in my personal account, and based on this information, the website assured that the parts were suitable. However, when the parts arrived, they turned out to be completely incompatible.
As a result, I had to return the items and paid shipping costs twice (to and from Geneva), totaling approximately CHF 85. Autodoc refunded only the price of the parts and refused to reimburse the shipping costs, even though the mistake was entirely theirs.
Instead of taking responsibility, they attempted to blame the customer by claiming that selecting parts by make and model is “not accurate.” This raises a serious question: why does their website confirm compatibility if it is unreliable?
This was not my first bad experience with Autodoc. Previously, I was offered a compensation voucher for a similar mistake, which later turned out to be invalid and unusable. Now they repeat the same approach by offering a small discount coupon instead of refunding the actual costs caused by their error.
In summary:
Incorrect and incompatible parts
Customer forced to pay for the company’s mistakes
Unreliable vouchers
Avoidance instead of real solutions
A very poor customer experience. I will not use Autodoc again and cannot recommend them.