AUTODOC - Deutschland Reviews 

The package arrived incredibly fast — just two days after ordering. I’m honestly shocked.

Everything ok,

Good marketplace. But prices are more than average.

Bought a part listed (by registration number) . Proved to be wrongly advertised and did not fit. Had a terrible experience getting them to refund ALL postage, returned part , courier states ‘undeliverable’ and now in the land of limbo, no parts, no money. Very disappointing experience and certainly would not recommend or use again.

Everything I ordered, everything in order and cheaper than other online orders

very similar experience as i reed from users who gave 1 star review.
I ordered part listed as on stock, for rare car that i was going to drive on car show.
Waited for 5 days , nothin came ,so i asked the, what is going on.. , after few ai chats i finally got in touch with their support , and found out that part will (probably) send in 10 days .
Thank you for that scam !! why selling and listing parts that you do not have on stock !!!???
Later on they apologize and offer me a coupon.
Damage is already done and i don"t need no coupons.
Behavior like this is for me no-go , if they only inform me about order status on time , i would understand.
Buyer be aware !! do not trust them

Transparent and reasonable price

Unreliable delivery dates ineffective chat/unhelpful line unable to have direct enquiry no customer service phone line readily available
Chat line agents, are unable to give any shipping dates or confirmation of shipping/deliveries.
Rather than offer a solution,the company, would rather have you cancel the order, or offer a 10% discount on your next purchase.
I would NEVER use Autodoc or associated company for parts again.
If your looking for parts with a confirmed or reliable delivery date DO NOT USE AUTODOC or any associated online company.

Spent over £100 on oil which I needed for servicing an expensive BMW in a weeks time, which was booked in for an oil and filter change. I paid extra for shipping to Northern Ireland too. The oil and filter showed as being in stock. After 5 days and no sign of anything arriving, I checked online on my account and it hadn’t even been processed let alone sent. Spoke with Stephen Thompson on their online chat who said it was out of stock, that the website doesn’t update properly and that they’d try and send the oil from their warehouse in Poland. Then said sorry and offered me 5% discount and I’d get the oil maybe in another 8 days by the time it gets shipped to them and then out to me. Then said it would go from Poland to Germany then to me. If and when they even receive it. I’ll now have to try and source oil elsewhere then await my refund from Autodoc and will most likely have to cancel a service now which I’ve waited a month to get booked in for !! Scam, looks to to be in the UK according to their .co.uk website but they’re based in Germany and selling out of stock products which they source from round Europe. Buyers beware !!!

Everything was good

Very nice and fully satisfied

Where do I start? I made my first order on this site, just one order. I paid using PayPal all good, I messaged them re delivery, and they said I had not paid? So I checked, I had! So I decided the best way to resolve this was cancel the order and place an order on another site. So I looked in my orders and there was just 1 single order! There was no other order nor one sitting in the basket. So I spoke to the bot, I told it I wanted to cancel, yes it said. And confirmed with an email. That was 9am ish. I then got a message saying the order was being dispatched? So I got back on the message system, and said I cancelled it, here is the email you sent! Well after around an hour it apt somehow there was a second order and the one I cancelled was a different order? But I only had 1! Well cancel this one, no it’s already left the building. Bear in mind it is well before midday. There was no tracking number, but GLS had been notified to collect. So I contacted them? No we do not have it yet! Falso beck on to AUTODOC, who continued to claim it had gone. Finally GLS sent me a message stating they collected it at 17:35 over 6 hours after AUTODOC claimed it was sent. So I asked them to call it back, we can’t do that, but you can refuse it. As I’m picking up from a drop off I can’t. So today I went to the pickup, to ask if AUTODOC can call it back, they looked up the package and said yes. So I got back onto the message system and it told me my order was being processed for dispatch. A very unhelpful company, who have gone out of their way to do nothing

Update on original review. After I submitted the below review I have been contacted by AUTODOC to sort out the issue. They’ve been nice and professional and did rectify the issue and apologised. Hopefully this doesn’t happen again to anyone. 4 stars still for happening in the first place but they handled it well after - original review:I’ve ordered parts from them for a car restoration project, spending well over £1,500 across multiple orders over the last 6–7 months. Most of the parts were fine, as you’d expect, but I need to make people aware of something I find completely unacceptable.
On two separate occasions, I received parts that had clearly already been installed on another car and then returned, only to be sent back out to me as “new” parts. The first time it was an O2 sensor, and today I received a camshaft sensor in the same condition.
In both cases, the boxes had oil residue on them, and the parts themselves were dirty with oil. The camshaft sensor delivered today is also visibly damaged.
When this happens twice, it’s no longer a one-off mistake, it points to a serious lack of quality control. Very disappointed that they allow this to happen. I’ll be looking elsewhere for parts from now on.

Ordering was a smooth process, the product arrived quickly. Only bad thing was there was no real tracking. The product arrived while it was showing in transit not out for delivery.

Excellent and fast service, thank you very much.

The product is good. Delivered on time.

I waited 2 weeks for my parts to arrive. Each time I contacted the AI assistant, the estimated delivery date was pushed forward without explanation.

It was also very difficult to find proper contact information, and when I finally wrote about the delay and the practical problem it caused with my mechanic appointment, I received a standard reply in German, despite writing in English.

My experience is that Autodoc did not take responsibility for the delay or the inconvenience it caused. I also pointed out that they could have informed me earlier that the delivery would take longer than 48 hours, but the generic response I received suggests that customer concerns are not taken seriously.

This was a disappointing experience.

NEVER, NEVER use this company. After finally receiving my parts and paying the garage to fit them, they are ALL wrong, and now i have to pay to return them. ABSOLUTELY USELESS. I have a reply from Autodoc, they suggest i take the car to bits to find the OEN, so take the brake apart, take the oil filter off, and remove the brake discs

Very good quality and safe packaging. On time delivery.