I bought a car part, and at first, I was disappointed because the return shipping would have been at my own expense. However, the customer service team reached out to me, handled the situation perfect... See more
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See what reviewers are saying
Delivery is fast but the problem of returning atrocities is complicated and on your own account. Some things to cut off a car that's not matching up Thanks!
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I ordered 4 tyres including fitting for a great price and at a convenient Euromaster garage. Everything ran really smoothly. The only slight downside was having to pay an extra charge for the disposal... See more
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Charged oversized shipping fee TWICE for a single order, and customer service is ignoring my emails! Updated review: Excellent problem-solving and fair customer service in the end! I initially... See more
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Company details
About AUTODOC - Deutschland
Written by the company
AUTODOC ist die Nr. 1 der Autoteile-Onlineshops in Europa. Wir teilen Ihre Leidenschaft für Autos und helfen Ihnen, bei der Autoreparatur Geld zu sparen.
AUTODOC-APP
AUTODOC-WEBSEITE
AUTODOC CLUB
YouTube
Dafür sind wir bekannt:
- Kundenorientierung: Unser Serviceteam besteht aus qualifizierten Fachleuten, die zusammen genommen 23 Sprachen sprechen und immer bereit sind, in jeder Hinsicht zu helfen.
- Größe und Umfang des Marktes: In den 12 Jahren, in denen wir auf dem Markt sind, haben wir 13 Millionen zufriedene Kunden in 27 europäischen Ländern gewonnen. Wir versenden über 35 000 Bestellungen pro Tag.
- Unser Sortiment: Wir führen über 4 Millionen Produkte für mehr als 166 Automarken von weltbekannten Herstellern.
- Bezahlbarkeit und gutes Preis-Leistungs-Verhältnis: AUTODOC ist eine Onlineplattform mit fairen Preisen und einer Vielzahl von Sonderangeboten und Verkaufsaktionen.
- Services auf mehreren Plattformen: Kunden können sowohl über die Webseite als auch über die App schnell und einfach nach Autoteilen suchen. Überzeugen Sie sich selbst, wie kostengünstig und einfach der Kauf von Autoteilen sein kann.
- Kompetenz bei Autoreparaturen: Auf unseren YouTube-Kanälen finden Sie mehr als 3000 Tutorials zum Austausch von Autoteilen. Diese Tutorials helfen Ihnen, einfache Reparaturen selbst durchzuführen und Geld für Reparaturen in Autowerkstätten zu sparen.
Kontakt
Häufige Fragen
Günstiger Versand für Deutschland!
Kostenfreie Lieferung ab einem Mindestbestellwert von 120,00 € innerhalb Deutschlands
Ab einem Warenwert von 120,00 € (ausgenommen Versand in das Ausland und Sonderversand — Sperrgut und Pfand) entfallen die Versandkosten.
Contact info
Josef-Orlopp-Straße 55, 10365, Berlin, Germany
- 030/22026998
- trust@autodoc.de
- autodoc.de
4.4
Excellent
82k reviews
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Everything was perfect
Everything was perfect, the spare parts are as described and they mount without problems. Fast shipping
6 April 2026
Reply from AUTODOC - Deutschland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards, AUTODOC Team
The best to Germany
8 April 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards, AUTODOC Team
Order 164855718 — Deceptive status manipulation (Kate Johnson) #Order 163675597 — Management (Kate Johnson) is ignoring the delivery issue.
CRITICAL UPDATE (Monday, April 13th): Autodoc has been caught MANUALLY changing order dates! My order's processing date has been changed four times (April 9th, 10th, 11th, and now April 12th) to cover up their inability to ship the parts. There is still NO tracking number. Total lack of honesty. I'm giving them until 5:00 PM today to ship, or I'll file a refund through my bank. Don't trust the status in their app!
UPDATE (Saturday, April 11):
Still NO shipment for order #164855718. I caught them manually changing the "Order processing" date in the app from April 9th to April 10th to hide the delay and reset their "1 business day" promise. Manager Kate Johnson's promises on Friday were empty. This manipulation of status dates is deceptive. I demand immediate shipment or I will proceed with a bank chargeback.
I am extremely disappointed. My parcel (tracking 13109373642114) was never delivered. The carrier (DPD) officially confirmed the issue in writing, stating that their depot identified a problem.
My case was transferred to the Quality Control Department (Kate Johnson). She promised a resolution on Tuesday but has since failed to provide any update or refund.
Under EU law, the seller is responsible for the delivery. I require immediate re-delivery of my order or a full refund for order 163675597. If I do not receive a re-delivery of my order, I will initiate the refund process through my bank.
7 April 2026
Unprompted review
Reply from AUTODOC - Deutschland
Dear Customer, We apologize for the inconvenience caused. Your case has been referred to the quality control department and will be considered as soon as possible. If you have any question, feel free to contact us on trust@autodoc.de. Best regards, Your AUTODOC Team.
The way I Find the parts and directing…
The way I Find the parts and directing to the next part the job is linked to. Very happy with the service and the post delivery too.
7 April 2026
Reply from AUTODOC - Deutschland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards, AUTODOC Team
Great Service
Quick delivery. Constant notification of any issues (delivery delayed one day). Great packaging to protect the product.
6 April 2026
Reply from AUTODOC - Deutschland
Hi! 🙌Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗
Super unexpected service ✌️👍🥰
31 March 2026
Reply from AUTODOC - Deutschland
Hello Maliyeckal Chackochan Sobin!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you✨!
Best regards,
AUTODOC Team🚗
163506148 Top
1 April 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you very much for your time and appreciation🏆.
Best regards, AUTODOC Team🚗💨
It was a fairly good experience
It was a fairly good experience, and I recommend it. There is one problem: the shipping cost is somewhat high compared to other competing sites. I hope this issue will be resolved, as I often buy from eBay because of the fast and free shipping.
1 April 2026
Reply from AUTODOC - Deutschland
Hi Alyo Hussein!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Wishing you safe and happy travels on the road!
Best regards,
AUTODOC Team🔧
Reply from AUTODOC - Deutschland
Hello George Forte!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
Reply from AUTODOC - Deutschland
Hello Eduard Novotni!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗
They don't respond
They don't respond
Service is basically zero
Sent the wrong item
No money back
Just trouble, the employees are asleep
25 March 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Røccat!
We are sorry for such situation.
Our quality control manager contacted you concerning this issue and we hope that solution was found.
Best regards,
AUTODOC Team
Autodoc so helpful team and beautiful…
Autodoc so helpful team and beautiful response
25 March 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello!🌟
Thank you for your feedback.
Have a nice day!
Best regards, AUTODOC Team🚙💨
Like always fast delivery and great…
Like always fast delivery and great quality of parts. Many thanks Autodoc 👍
19 March 2026
Reply from AUTODOC - Deutschland
Hello Piotr!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗
Exccelent products
11 March 2026
Reply from AUTODOC - Deutschland
Hello Alex !⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
Terrible service if anything goes wrong…
Terrible service if anything goes wrong with their delivery partners.
After repeatedly trying to resolve the situation I was told not to contact them again they would contact me.
5 February 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Winter!
We are sorry for such situation.
Our quality control manager contacted you concerning this issue and we hope that solution was found.
Best regards,
AUTODOC Team
This is a very good product
This is a very good product. I like this and very fast service.
16 March 2026
Reply from AUTODOC - Deutschland
Hello!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
Easy website navigation and parts availability
I really like that they have every part available, very well packaged and awesome tracking service!
Could have a faster delivery time but that's just something I can work with.
17 March 2026
Reply from AUTODOC - Deutschland
Hello!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Reply from AUTODOC - Deutschland
Hello!
Thank you for taking the time to leave a review of our company⭐.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Price and cost
10 March 2026
Reply from AUTODOC - Deutschland
Hello Mykola !😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
E x c e l l e n t 👍
4 March 2026
Reply from AUTODOC - Deutschland
Hello J P!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
AUTODOC Team🧡
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