They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
Company replied
Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy booking and thorough info
12 April 2024
Reply from Auto Europe Australia
Dear Nigel,
Thank you for your review & feedback!
We're glad your booking was made easy and you were provided with ample information. Please let us know if there's anything else we can assist you with.
Best,
Ashleigh
Telephone enquiry answered quickly and…
Telephone enquiry answered quickly and more information was well explained.
10 April 2024
Reply from Auto Europe Australia
Thank you for your feedback!
We're glad your telephone inquiry was answered quickly and that you found the information helpful. Please let us know if there's anything else we can assist you with.
Best,
Ashleigh
Reply from Auto Europe Australia
We're delighted that you found our website easy to use for exploring car rental options! Our goal is to provide a seamless and convenient experience for our users, and your feedback reaffirms that we're on the right track.
Kind regards,
Ashleigh
great site to work with and easy step…
great site to work with and easy step by step booking.
5 April 2024
Unprompted review
Reply from Auto Europe Australia
We're thrilled you found our site easy to use and our booking process straightforward. If you need any assistance or feedback, please don't hesitate to reach out. We're here to make your experience as seamless as possible.
Kind regards,
Ashleigh
Reply from Auto Europe Australia
Thank you for taking the time to share your feedback with us. We greatly appreciate your positive review regarding the variety of vehicles available for selection.
We strive to offer our customers diverse vehicles to cater to their preferences and needs. It's fantastic to hear that you found our selection satisfactory.
Your feedback encourages us to continue providing high-quality service and ensuring our customers have an excellent experience. If you have any further comments or suggestions for improvement, please feel free to share them with us.
Once again, thank you for choosing Auto Europe Australia. We look forward to serving you again in the future.
Ashleigh
Easy to navigate the hire process
2 April 2024
Reply from Auto Europe Australia
We're pleased to hear that arranging your rental was quick and easy!
Thank you for choosing Auto Europe Australia. Feel free to reach out if you need further assistance or have any questions.
We're here to help ensure your travel plans go smoothly.
Best regards,
Ashleigh
I entered flight details several times…
I entered flight details several times but they were omitted in end. I also wanted domestic terminal collection but gave me international
28 March 2024
Reply from Auto Europe Australia
Dear Mairi,
Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you experienced with your recent booking. We understand the importance of accurate flight details and terminal preferences, and we regret any oversight from the partner website you make the booking through.
Rest assured, we have taken note of your feedback, and a member of our team will be reaching out to you shortly to rectify the situation. We are committed to ensuring that your travel arrangements meet your expectations, and we will make any necessary adjustments to accommodate your needs.
Once again, we apologise for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.
Best regards,
Ashleigh
Seemless service
Pricing was great. Simple online booking and quick response.
25 March 2024
Unprompted review
Reply from Auto Europe Australia
We're pleased to hear that arrangingyour rental was quick and easy! Thank you for choosing Auto Europe Australia. Feel free to reach out if you need further assistance or have any questions. We're here to help ensure your travel plans go smoothly.
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're pleased to hear that organizing your rental was quick and easy! Thank you for choosing Auto Europe Australia. If you need any further assistance or have any questions, feel free to reach out. We're here to help ensure your travel plans go smoothly.
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're delighted to hear that you found our rental car booking process in the UK easy to understand and that you enjoyed our competitive rates!
Thank you for your feedback and for choosing Auto Europe Australia. Feel free to reach out if you need further assistance or have any questions. We're here to help make your travels as smooth as possible.
Best regards,
Ashleigh
5th booking with AutoEurope
Excellent web site with all details well described. Researched in depth and AutoEurope were once again the best.
18 March 2024
Unprompted review
Reply from Auto Europe Australia
We're thrilled to hear that you found our website excellent and comprehensive!
Thank you again for your positive feedback and for choosing Auto Europe Australia. Feel free to reach out if you have any further questions or need assistance. We're here to ensure your experience with us continues to be the best.
Best regards,
Ashleigh
Great rates and easy booking
17 March 2024
Reply from Auto Europe Australia
Thank you for your kind words!
We're delighted that you found our rates great and the booking process easy. If you have any further questions or need assistance, don't hesitate to reach out. We appreciate your feedback and your choice to book with Auto Europe Australia.
Best regards,
Ashleigh
Simple and easy
14 March 2024
Reply from Auto Europe Australia
We're glad to hear that you found the process simple and easy! Thank you for choosing Auto Europe. If you have any further questions or need assistance, feel free to reach out. We're here to help.
Best regards,
Ashleigh
Reply from Auto Europe Australia
Did you say smooth!? :)
We're thrilled to hear that your experience was smooth! Thank you for choosing Auto Europe. If you ever need assistance, feel free to reach out. Safe travels!
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're delighted you found our website quick and easy to navigate! Thank you for your feedback. If you have any further questions or need assistance, feel free to reach out to us anytime. We appreciate your support.
Best regards,
Ashleigh
Time will tell when we pick up the car
It was easy to book, however the prices changed 3 times over the period I wanted to book.
I called the company who were most helpful however the online prices were cheaper by far.
The main issue was I wanted to book withy an establshed car rental company and I made by booking with Avis. The rates on this web site for Avis were far less expensive than on the Avis web site.
Now all we have to do wait until we arrive in London
12 March 2024
Reply from Auto Europe Australia
Thank you for taking the time to share your experience with us. We truly value your feedback and apologise for any inconvenience caused by the fluctuating prices. We strive to provide competitive prices and are glad you found our online prices more favourable.
We understand the importance of booking with a trusted car rental company, and we're pleased that you chose Avis through our platform. It's reassuring to know that our customer service team was able to effectively assist you.
We hope your experience with Avis in London meets your expectations and you have a smooth and enjoyable trip. If you require further assistance or have concerns during your rental period, please don't hesitate to contact us. We're here to help ensure your journey is hassle-free.
Thank you once again for choosing Auto Europe. Safe travels!
Warm regards,
Ashleigh
Prompt response to my query
Prompt response to my query.
I had questions that I needed to ask and the company's response was very helpful timely and positive.
This gives me peace of mind knowing that I could approach them again if somethng goes wrong.
Based on this recent experience I am happy to recommend them.
11 March 2024
Unprompted review
Reply from Auto Europe Australia
We're thrilled to have been able to assist you promptly and positively! Your recommendation means a lot to us. Rest assured, we'll be here for you whenever you need us. Thank you for choosing Auto Europe Australia.
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're delighted to hear that you found our website easy to use. Thank you for choosing Auto Europe. If you have any further questions or needs, feel free to reach out.
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're delighted to hear that you found our booking process easy. Thank you for choosing Auto Europe. If you have any further questions or needs, feel free to contact us.
Best regards,
Ashleigh
This is very nice and affordable service
This is very nice and affordable service
16 February 2024
Unprompted review
Reply from Auto Europe Australia
Thank you for your kind words! We're glad you found our service both pleasant and affordable. If you ever need assistance, feel free to reach out. We appreciate your feedback.
Best regards,
Ashleigh
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