Terrible experience. Rented a car in France with Full Protection insurance through AutoEurope and cannot submit a claim. The customer service phone numbers are all fake. My booking isn't appearing o... See more
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OK mobility played with the fact that the booking was performed through a Broker Auto Europe to set different constraints: I arrived 10 min delay so they announced a no show, so 60€ penalties fees a... See more
Company replied
Auto Europe provides exceptional customer service. the road trip I took throughout Italy in a rented car went without a hitch. The staff was kind, the car was well-maintained, and the pickup was promp... See more
Clear instructions and a reasonable price, but without the 25% it would have been out of sight ! Autoeurope in the email promotion clearly indicated cancellation is possible up to 48 hours wit... See more
Company replied
Company details
About Auto Europe France
Written by the company
Depuis plus de 60 ans, Auto Europe est leader dans le secteur de la location de voiture, et ce, à l'échelle mondiale. Outre la location de voiture standard, nous proposons également la location de camping-car, la location de voiture de luxe et sport, la location de motos ainsi que les services avec chauffeur.
Partenaire des plus grands noms, Auto Europe vous propose plus de 20 000 agences de location dans plus de 180 pays. Notre priorité est votre entière satisfaction.
Partenaire des plus grands noms, Auto Europe vous propose plus de 20 000 agences de location dans plus de 180 pays. Notre priorité est votre entière satisfaction.
Contact info
Landsbergerstrasse 155, 80687, Munich, Germany
- 0 800 904 374
- reservations@autoeurope.fr
- autoeurope.fr
3.0
Average
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Très bon service
17 May 2020
Unprompted review
Beware! Fraudulent Company that lies about reservation policy
This company is nothing more than one of those fraudulent travel shams that lie to get you in the door, then the service is terrible. Stay away! I booked through Kayak, and I will never again use Auto Europe. I paid up front with a "100%" cancellation policy. Not only is there NO WAY to cancel on their website - the "cancel my reservation" tab is literally non-functioning - but they do not honor the cancellation policy, even with Covid-19. I had 100% cancellation policy, and even with Covid, they still are offering just a voucher. They owe me over 450 euros and I will not stop fighting until I get it back. STAY AWAY FROM THIS COMPANY! Go directly to Enterprise, Hertz, or Budget - you will have better service and you can trust them. You cannot trust Auto Europe.
10 May 2020
Unprompted review
No way to cancel my reversion
Officially, Auto Europe has an option to cancel BUT if you open the cancellation - there is nothing except a proposal to give you a bonus if you "postpone" your reservation i.e. the option "cancellation" disappears
Moreover, they changed the condition of the cancellation and charges you 20 EUR for the cancellation.
Update: I was forced to write an email, then another email and finally my reservation was cancelled and money were returned
12 April 2020
Unprompted review
Reply from Auto Europe France
Bonjour Maksym,
N'ayant ni le nom du conducteur principal ni le numéro du bon de réservation, nous n'avosn aucune possibilité de consulter votre réservation.
Pour information : Auto Europe n'applique pas de frais d'annulation lorsque Auto Europe est informée 48 heures avant la date de début de la location réservée, cependant en raison du volume d'annulation plus élevé causé par la crise due au Covid 19, Auto Europe facturera une somme modique de 20 € pour couvrir les frais de paiement et de traitement de l'annulation.
Les réservations existantes peuvent être modifiées gratuitement, mais veuillez noter que les modifications effectuées sont soumises au nouveau tarif et à la disponibilité pour la même période de location.
Nous restons à votre disposition.
Cordialement,
Magali
tres simple et efficace merci
11 March 2020
Unprompted review
site convivial
8 March 2020
Unprompted review
Great service and price
Great service, and price. Picked up in Paris and dropped off on Strasbourg.
27 February 2020
Unprompted review
Simple et efficace
22 February 2020
Unprompted review
Site internet fiable
Site internet simple, fiable et efficace.
Toujours parfait !
19 February 2020
Unprompted review
FACILITE DE RESERVATION
FACILITE DE RESERVATION, TRES SIMPLE D'UTILISATION
10 February 2020
Unprompted review
SITE TRES SIMPLE ET RAPIDE
7 February 2020
Unprompted review
RESERVATION EN ATTENTE NON HONOREE ET…
RESERVATION EN ATTENTE NON HONOREE ET OFFRE EXISTANTE
7 February 2020
Unprompted review
Reply from Auto Europe France
Bonjour,
Nous vous remercions pour votre message.
Après avoir consulté votre réservation EU17739035, nous avons constaté que vous avez appelé notre service réservation pour annuler votre réservation, car vous ne souhaitez pas attendre la confirmation de notre loueur partenaire.
Votre réservation a donc été annulée suivant votre souhait.
Nous restons à votre disposition.
Cordialement,
Magali
Super très professionnel
Super très professionnel
Une application extrêmement simple
Bravo
4 February 2020
Unprompted review
Reply from Auto Europe France
Bonjour Monsieur Rennotte,
Nous apprécions votre excellent commentaire. Merci d'avoir choisi Auto Europe pour votre location de voiture.
Nous restons à votre disposition.
Cordialement
Valérie
simple facile pas chers
13 January 2020
Unprompted review
Reply from Auto Europe France
Bonjour Monsieur Lefebvre,
Nous vous remercions pour votre commentaire très positif et sommes ravis de répondre à vos attentes.
Nous restons à votre disposition.
Cordialement,
Valérie
ORGANISATION PERFORMANTE !
12 January 2020
Unprompted review
Reply from Auto Europe France
Bonjour Monsieur Stichelbout,
Nous vous remercions pour votre commentaire très positif. Nous sommes ravis d'avoir répondu pleinement à vos attentes.
Nous restons à votre disposition.
Cordialement,
Valérie
Reply from Auto Europe France
Bonjour Arnaud,
Merci d'avoir partagé votre avis.
Nous sommes heureux de répondre à vos attentes et de vous compter parmi nos clients.
Nous restons à votre disposition.
Cordialement,
Valérie
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