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Auto Europe Nederland Reviews 

4,960
•
TrustScore 3 out of 5

3.1

Car rental company
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Rated 1 out of 5 stars

Car pickup point was scam stealing my creditcard data and person ID. No way to reach autoeurope. Will have to persue reimbursement through my creditcard company

Rated 4 out of 5 stars

They have really competitive prices. I think this is the best comparator that can give you the best offer regarding what you are looking for. There is only 3 problems : - When you activate your c... See more

Rated 3 out of 5 stars

Rented a car in Dubai via Auto Europe from AVIS. Dubai has three terminals (km's apart from eachother). Auto Europe misinformed me about possiblility to pick car up at other terminal. Avis still block... See more

Rated 5 out of 5 stars

I am (again!) very happy with Auto Europe / Easyterra!! Recently my flight to Ancona was cancelled because of strikes in Italy. This was mentioned to me after the possibility to cancel the rental car... See more

Company replied

Company details

  1. Car rental company

About Auto Europe Nederland

Written by the company

Auto Europe is al meer dan 60 jaar een wereldwijde marktleider in het aanbieden van autoverhuur aan reizigers. Naast standaard autoverhuur bieden wij ook campers, prestige- en sportauto's, en motorfietsen aan, als ook chauffeur services.

Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.

Contact info

3.1

Average

TrustScore 3 out of 5

5k reviews

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3.1

All reviews

(4,960)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Usually no problems

Usually no problems, reliable. Once we had to call them when rental company was missing information, must say that AutoEurope was not really motivated to help, they tried to get rid of us, I simply handed the phone to the car rental agent and let them solve it, you have to be assertive, service is not really the middle name nor fame of intermediaires. On the other hand, we had problems with Hertz + AVIS where we rented directly as well....

5 July 2017
Unprompted review
Rated 1 out of 5 stars

Why is the "login" in website gone? Very inconvenient

I've always rented with Auto Europe. Since 8 months however you can not log in anymore with your saved details on the Dutch website. On the .com website it is still active, you see above on the site "login". On the Dutch version the "login" is completely gone. Already indicated this for 8 months several times, regretfully no one at the reservation department is interested in giving this info to the IT department.
And now everytime you have to fill out all your details with each booking If you rent on a regular basis it is not very tempting to rebook.. Very strange that this happened, more strange that nobody is interested in solving this issue.

23 April 2017
Unprompted review
Rated 1 out of 5 stars

no communication, no delivery

called two times. first time change my booking from morning to the evening. still no confirmation. second time directly tell me you should go to supplier, not via them, then cancelled my booking.
What's the idea if i should always go to Supplier? why should I use autoeurope as the agent if they can't delivery the car?

11 March 2017
Unprompted review
Auto Europe Nederland logo

Reply from Auto Europe Nederland

Dear Mr./Mrs. Jiao,

Thank you for your feedback.

When a client wants to change a booking within 48 hrs before picking up the car, we recommend our clients to directly contact the supplier because it is time sensitive. In addition to that the car you requested had to be confirmed by the local supplier. Auto Europe is a car broker, and we do not have our own cars.

Kind regards,

Jolanda
Auto Europe

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