Auto Europe Nederland Reviews 

Easy site. Good price and quality comparison.
And we did many bookings and never disappointed.

Full Damage Cover is a RIP-OFF! Pure SCAM!

Their prices are very high compared to other brokers. Just shop around and you'll see!

I've been using autoeurope for the past 4-5 years, renting +20 cars, always opting for their full damage coverage. But guess what? I never had to use it until recently.

In January 2024, I returned a car to Sixt with a tiny scratch on the front bumper, and what do they do? charged me with a €1400 bill! So, I file a claim with autoeurope on 01/02/2024 to use the "Full Damage Insurance", sending in all the documents they asked for.

For the past two months, I've been hounding them, emailing and calling over 10 times, but nada! They just ignore me, pretending they never got my docs. That's a load of bull because every time I email, I get a confirmation with a reference number!

Autoeurope is straight-up trying to stiff me. If you want to play it safe and not throw your money away, steer clear of autoeurope. Go directly to rental companies with full coverage. Sure, it might cost a bit more, but at least you won't end up in this mess. Make sure the broker has an ANVR and SGR badge!!

I'm done with autoeurope. I'm taking my case to my lawyer and filing complaints to european customer center, ECRCS, and whoever else needed.

And here's a message for Autoeurope: Before you ask for my voucher number, talk to your employee in damage department (not possible to mention her name as it is against trustpilot’s policy). She knows what's up. And do me a favor, check how your staff conveniently "forget" about over 10 follow-up emails and calls, and claim they didn't get my docs. Your customer service sucks big time!!!!

05/04/2024 RESPONSE AUTOEUROPE:
Actions speak louder than words, easy to see this? I already gave you the name of the person I've been sending emails. You could've just asked her if you actually cared!
I'm done wasting my time with your useless customer service. Seriously, I've tried more than 15 times to get some help, and what do I get? Nothing! So, guess what? I've lawyered up.
A company that actually cares about its customers wouldn't make it this hard to sort out a simple problem. I mean, I've got experience in this, and even I can see that.
But hey, to give it a try, here's that voucher number again: EU20521481
Hope you figure it out before the lawyer does.

I'm used to use Rent a car services of Auto Europe, it's easy, clear and no surprises with them.

Clear and concise website and the helpline is efficient and professional.

I will never rent a car with auto europe again. When you claim a damage which you are insured for, you won't hear from them at all.
Very bad company!!!

We rented a car with Goldcar via AutoEurop. We opted for the full insurance with AutoEurope.

On 15 June 2023 at 23.00, at the Goldcar counter we had to pay a deposit for the rental car of €1600, -. This was not a problem; I presented my credit card and then the lady at the counter said that the card could not be used because the card was only valid through 07/2023 (another 6 weeks). How long the validity of the card should be was unclear as well were this rule was stated.

Basically, we had two options, walk away and lose the reservation (and money) or take a full cover insurance at a price of €274,20. This was however already done with the AutoEurope. As I could not reach AutoEurope at that time I had to accept this (only later I saw in the small print that there is another phone number for non-business hours).

The next day I had contact with the reservations department and they could not find any information on the need of a longer validity of the card. Although I wanted this to be corrected right away, they could not assist me in this, I needed to file a complaint after the rental period.
After filing the complaint, I had to remind multiple times on a response. The response was like: Can you provide us this or can you provide us that. We responded always directly but then we had to remind them over and over. Finally, we had to provide a statement from the bank that the card was valid and had enough credit available. I provided my credit card statement which undoubtedly proves the credit amount and the use in June, there was more then enough credit. The validity was also not a problem as they were able to charge me for the insurance.
This was however not enough: they need a statement from the bank/credit card company. This is however not a letter the bank can provide (at least not in the Netherlands).
Conclusion: The tactics of AutoEurope are the same as many smaller rental companies, low response and continue asking for information until you cannot provide this information and then they cannot/will not help you further.

After many years of using AutoEurope we now will change to another provider.

PS response to the answer of AutoEurope:
The response is exactly how AutoEurope works: lay responsibility at the client and refuse to actually help to solve the problem. WE DID NOT ACCEPT THE CHARGES. WE HAD TO PAY BECAUSE OTHERWISE GOLDCAR WOULD NOT PROVIDE US THE CAR. Furthermore, we had the day after contact with your reservation desk to solve it right away. No help however.
Also: Both AutoEurope and Goldcar refuse to clarify how a customer can know that the Credit Card should have a certain validity. Normally they are very fast with showing the small print with rules and regulations but now they continuously ignore to answer this simple request.

Everything was great prior to my arrival, even extended my rental with no hassle and a great price.

When I walked to the desk, the clerks barely greeted me as they were discussing how tired they already were and what time they were getting off work that day. I tried to ask some questions but received half a response. I had to ask all the instructions as I was just given a key and have a good day without any explanation about about the car etc.

The airport garage in Amsterdam is pretty dark so the car looked ok other than that there was more damage on the car than was shown on the paper. I was instructed to take picture and email them. Which is everything I hope for after a 10 hour flight and jetlag.

As I drove out of the garage, myself any the company I was in noticed the car had not been cleaned on the inside after the last rental. As I had an appointment I didn't have time to go back to the airport. I called the next day to try an arrange a carwash voucher or something of the sort.

I was instructed to send an email to general support, I asked if it was possible to solved it over the phone as I know those emails take forever to get e reply. The rep said no, that's the only way to receive help.

2 weeks after I had handed in the car I received an email (in german) that I needed to send "proof" that the car was dirty. I emailed them back that in the rush of leaving the airport etc I had not taken extensive photo's. And didn't think I needed severe proof to get a car cleaned LOL. What's the point anyways as I had already handed the car in and was back home for 2 weeks. (3 weeks had past since I emailed them).

That is where the communication ended. I had hoped for a BIT better assistance with such a simply solvable issue. Of course one can say, you could have just gotten it washed yourself, true but I think asking for AT least reimbursement of the cost , was a fair request.

Will not be going back....

Not recommended. I canceled my reservation a week before picking up the vehicle and still lost €70. Auto Europe, instead of releasing the pre-authorization, pulled the money and made a refund transfer the same day.

I booked a car and only after that was informed that only a credit card could be used for the deposit. Later I received an information letter about a credit card, where it was said that only physical credit cards are accepted in some salons. Still, there was no information about the conditions on the receipt of my car. As a result, my Bunq virtual credit card was not accepted at the salon. In addition, the salon could not cancel the reservation, but by phone number +31 85 001 2614, no one answered.

As a result, I lost time and money. This is a terrible service that is not user-oriented.

I reserved a car through AutoEurope with Hertz. When I checked the voucher I noticed closing time of the Hertz office was 5PM, the time of my reservation. As my flight was arriving just before I would almost certainly miss that time. AutoEurope could not assist me with this issue, even not when I asked them if I could use the self-service facility with an AE-voucher.
Indeed when I arrived at 5:15 the Hertz office was closed and there was a very small sign referring me to the self-service machine in the parking garage.
The good news: it worked.
Although Hertz closes ridiculously early for an airport location, It would have saved me a lot of nervosity if AutoEurope provided me with this practical piece of information.
The car was perfect, return was easy.

Always the best prices, booking flexibility and a huge variety of cars.

Great price.

Already very long with AUtoeurope and the arrangements where always a fair deal. Their extra super cover package really holds up well.

Auto-Europe deserves my loyalty’s as they have never disappoint me over the last 17 years.

I have been using AutoEurope service for over a decade. The site is clear, easy to use and there are no hidden fees. No long lines when contacting the service centre by phone, contact is immediately or within a couple of minutes.

Rent car for weekend. All things was good, maybe its a bit expencive for me.

The proces and information for booking a car is fine but after the payment I didn't receive a confirmation via e-mail (almost 8 hours later and no confirmation yet, neither in the spam folder).