Auto Europe Nederland Reviews 

Easy to find the right auto. Easy to choose extras. We haven't picked up the auto yet, so we hope it is as promised. In the past we haven't had any problems using Auto Europe .

Good service, competitie prices.

I am (again!) very happy with Auto Europe / Easyterra!!
Recently my flight to Ancona was cancelled because of strikes in Italy. This was mentioned to me after the possibility to cancel the rental car without further costs had passed by. However the company arranged that the rental was cancelled without further costs by Sicily by car (which is also a very reliable and sympathetic company). Without doubt I will keep on renting with these twee two companies!!!

I recommend it to everyone.
We could get the best price for renting and then they refunded us when the rental company charged us a ridicolous amount for an already existing damage. It literally saved us twice.
100% happy with the service!

we had to cancel at the last minute due to a family member getting covid. We could not contact autoeurope as they open at 10am on saturday's. This was after the hire was supposed to begin (8am)

After contacting autoeurope they said as it was past the start of the hire date they could not do anything.

Autoeurope works if you don't change any travel plans, especially late on ... when you do there is a good chance you'll lose your money

If you think there is a chance of a late change of plans book direct with a rental car company that allows late changes

I give 3 out of 5 stars because there were two problems, each for a star subtraction. First, my credit card was not accepted, twice, but the supplied reason was incorrect. I changed my reservation to a different car and at Auto Europe and the the reservation simply worked. Second, I get the voucher for a US rental in Dutch, whereas I really want it in English. Auto Europe will supply this, and quickly, but I have to ask for it every single time. This is a pity. They can just give me a voucher in the English language when I rent outside of the Netherlands.

I booked a car rental from Schipol due to a family emergency. Just as I was about to travel I realised my driving licence expired that week (driving licences last for 10 years so not something you check regularly...especially not when you have an awful family emergency). Auto Europe did nothing to help me. I was charged in full and not even an option to defer the car rental (I will now need to travel to the Netherlands regularly). I dont see why I could not have atleast been offered a voucher to return for another date.

I was tested on Covid and they wouldn't even consider to cancel the booking, despite that I couldn't fly

They don't answer their phone and just keep you hanging. Not even provide info about the queue.

all easy and efficient, like always with autoeurope

What a scam, took an insurance with Auto Europe only to be told by Goldcar Bordeaux this insurance is only between myself and Auto Europe, Goldcar then pressure you to take another insurance with them or take 1100eu out of your bank account, would be nice and courtesy if this was CLEARLY indicated in terms and conditions and not in tiny writing on the bottom of the email... great scam 2 insurances paid for a total of 325eu.

Rented a car in Dubai via Auto Europe from AVIS. Dubai has three terminals (km's apart from eachother). Auto Europe misinformed me about possiblility to pick car up at other terminal. Avis still blocks the retainer on creditcard after 20 days. Everything else was fine.

Missed a condition hidden in the contract. Tried contacting them, but were not available outside office hours

I am a long time customer with autoeurope and until now all rentals (at least once a year) have been positive.
Sadly the experiences can vary depending on the rental company etc. but like I said until now all has been well (rented at Alamo, Guerin, Centauro Herz etc.).
Portal and booking works fine, so no issue there, but now the less positive part and the reason why I do not rate it 5 stars. The customer support is non existent. I have been trying to contact them to get an important question answered but I do not receive any reply to my emails and on the phone I get almost no usable information at all.
So I will be posting my questions here hoping to get a good clear response from Autoeurope.

Here uit goes.
The Super Cover package (which I often take) has some demands for which the following are crucial:

Police report.
This is clear in case of an accident etc. But if my Car is dented due to my own clumsiness etc. how am I going to get a police report? The police wont write a report when I scratch my car in the parking garage or when I damage my rims/wheels parking.
When the glass is broken due to a stone from the road or a damaged tyre etc.
How will it be handled if you are not able to acquire a police report because the police refuses one for such futile stuff?

The other demand is that a damage report from the rental company is required, which is more than fair. But some rental companies just don't provide that, they just state that there is damage and the value of the damage in the invoice. How will such a situation be resolved? I know that the rental company is legally obligated to provide this report, but what if they do not and yo need to catch your flight? And what are the requirements for this report?

Hopefully I get these questions answered so I can change my rating to 5 stars.

Update,
So after hoping I would get some response here since the other means of getting in touch with customer support have been useless, I decided to change my rating to 2 stars. Until now I have had good experience with Auto Europe but so it seems that has been kind of a lucky break as no issues occurred, but I believe the true value of an organisation lies in how they solve problems, since I havent been successful to get some simple questions answered I must conclude that the customer support is terrible lacking, I will be looking to alternatives for my future rentals as I do not want to risk having no support when in conflict with shady rental company's.
Sad because all the rest is kind of OK and the portal even very good.

Update 2:

I finally got an answer which answers almost all my questions.
The only question that is not answered in my opinion is the situation where you damage the car yourself, let's say you backup into a wall in the parking garage and bump it by accident, the wall is not damaged but the car is (scratches etc.) no third party is involved so from the answer provided here I understand no police report is needed, is this correct?
And if the rental company refuses to provide a detailed damage report and just mentions damage on the receipt it will not be an issue? Auto Europe (or the insurance) will request the info at the rental company? The only downside will be the delay in the refund?
Did I understand this correctly?
I am trying to get this clear on trust-advisor so other customers will be informed also, allot of people read these reviews and some surely will have the same questions.

Regarding the review and rating.
The fact that I got a clear answer with a good explanation for the delay and taking into account all my previous experiences with Auto Europe, for me that is enough for a 4 star rating, not 5 because of the poor response to emails and phone.
Please improve on that area and I will have no issue in giving a 5 star rating.

Good Price quality and nice people at the desk and no hidden fees or surprises.
Car is reasonable checked at return and not checked to make extra money

Satisfied client.
I have been using the services of Auto Europe for years now. From Holland, South Africa, through Sri Lanka, etc. Until now, all my rentals have gone smoothly. No hustle and good prices.
No need to look further.

Nice website, easy to use

Recent we had bad experience with InterRent/GoldCar. Contacted custom service to talk about it, The customer service personal was really very hard to speak to. She sat simply in the shoes of InterRent said only small amount people had bad experiences despite that there are tons of people had the same bad experiences (being cheated by GoldCar) reported. At InterRent desk they simply told too many lies. Firstly, we ere told the extra insurance cost 125 Euro, eventually it was more than 170 Euros. Also for a tank petrol deposit, we were told 130 Euros and got only 89 Euros back. Don't understand why AutoEurope doesn't want even to listen to the complaints and do something.