Auto Europe Nederland Reviews 

4,960
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Car pickup point was scam stealing my creditcard data and person ID. No way to reach autoeurope. Will have to persue reimbursement through my creditcard company

Rated 4 out of 5 stars

They have really competitive prices. I think this is the best comparator that can give you the best offer regarding what you are looking for. There is only 3 problems : - When you activate your c... See more

Rated 3 out of 5 stars

Rented a car in Dubai via Auto Europe from AVIS. Dubai has three terminals (km's apart from eachother). Auto Europe misinformed me about possiblility to pick car up at other terminal. Avis still block... See more

Rated 5 out of 5 stars

I am (again!) very happy with Auto Europe / Easyterra!! Recently my flight to Ancona was cancelled because of strikes in Italy. This was mentioned to me after the possibility to cancel the rental car... See more

Company replied

Company details

  1. Car rental company

About Auto Europe Nederland

Written by the company

Auto Europe is al meer dan 60 jaar een wereldwijde marktleider in het aanbieden van autoverhuur aan reizigers. Naast standaard autoverhuur bieden wij ook campers, prestige- en sportauto's, en motorfietsen aan, als ook chauffeur services.

Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.

Contact info

3.1

Average

TrustScore 3 out of 5

5k reviews

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3.1

All reviews

(4,960)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad experience!

I have booked a rental car with Auto Europe and wanted to pick it up at Glasgow airport. My creditcard didn't work so the whole booking couldn't get through. We were not allowed to use the creditcard of my partner. When we called Auto Europe the lady on the phone said she coulnd't do anything for us, only book another car. But she said, we could call the customer service after one week to get a refund. I just called the customer service and they say they never give a refund in this situation. I feel betrayed and want to advice everybody to never book a car with Auto Europe. When everything goes according to plan, it will probably be fine, but when things work out differently, they are not of any use at all. Very bad experience!

8 January 2019
Unprompted review
Rated 5 out of 5 stars

Autoeurope is clear

Autoeurope is clear, has good prices and offers a very easy process to book a car or to cancel your reservation. I always book my cars with Autoeurope everywhere in the world. Thanks.

31 August 2018
Unprompted review
Rated 5 out of 5 stars

Superb

Very good website, customer service and safety by booking. Great product.

4 August 2018
Unprompted review
Rated 2 out of 5 stars

I am sorry to say it took Emilia 25…

I am sorry to say it took Emilia 25 minutes to answer my question about the confusing message on your offer about a special Gold rate offer with 3 drivers an a tank of fuel against the text a little lower witch says 'full to full' policy.
Finally She told me that the offer/ gold rate is the deal. And there is no 'one way' fee. Thank You.

28 July 2018
Unprompted review
Rated 1 out of 5 stars

They may seem cheap, but they're gonna cost you more

I rented a car from them for my girlfriend as the driver and I payed with my credit card (we only have one credit card and it's in my name). The rental company is Dollar. When we got to the rental place, the guy was very rude to us and kept screaming at us that the driver's name and the credit card name must be the same. We did not know that. Anyway, we asked him to put it under my name, we had all the documents to prove that it was our reservation, we were both there with passports and everything, but he refused to put it under my name and add an additional driver (my girlfriend). He refused to give us the car and then pushed us away (like, literally pushed us aside).

Anyway, after that incident I called the website because at least I wanted my money back. The website said that in case of cancelation I have to pay a fee of 120 eur. However, that is not fair, since I did not cancel. Given that I payed 280 eur for the car and I choose their website because they have cheap prices, you can imagine I cannot afford to just lose 120 eur like that.

So, I insisted that it is not fair and that I want all my money back. I told them that all of this seems like a scam, because they allowed me to book the car, but I could not rent it. They would get their 120 eur and I would be left without a car and without all my money. They did not provide any service and did not hep me at all.

I went back to the website, took snapshots up until I had to fill in my data. There was no mention of that rule. Maybe it is somewhere in the terms and conditions, but how can such an important thing, that would cost me nearly half the rental price, not be mentioned more clear or as as warning somehow?!

Anyway, I kept bugging them on Facebook that they should be giving me my money back. Today, they just blocked me and I received 0 money back.

This website should not even exist. these are the worst services I've ever experienced from a company EVER.

20 July 2018
Unprompted review

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