Car pickup point was scam stealing my creditcard data and person ID. No way to reach autoeurope. Will have to persue reimbursement through my creditcard company
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See what reviewers are saying
They have really competitive prices. I think this is the best comparator that can give you the best offer regarding what you are looking for. There is only 3 problems : - When you activate your c... See more
Rented a car in Dubai via Auto Europe from AVIS. Dubai has three terminals (km's apart from eachother). Auto Europe misinformed me about possiblility to pick car up at other terminal. Avis still block... See more
I am (again!) very happy with Auto Europe / Easyterra!! Recently my flight to Ancona was cancelled because of strikes in Italy. This was mentioned to me after the possibility to cancel the rental car... See more
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Company details
About Auto Europe Nederland
Written by the company
Auto Europe is al meer dan 60 jaar een wereldwijde marktleider in het aanbieden van autoverhuur aan reizigers. Naast standaard autoverhuur bieden wij ook campers, prestige- en sportauto's, en motorfietsen aan, als ook chauffeur services.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Contact info
Landsbergerstrasse 155, 80687, München, Germany
- +49 89 541 9555 99
- nlres@autoeurope.de
- autoeurope.nl
3.1
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Worst customer service ever
Until last Friday everything was good,
I had around 30 bookings and everything was fine.
But now I will cancel my future bookings.
I found a cheaper price for exactly the same booking, sent e-mail with screen capture of all details for the price difference compensation under 'Best Price Guarantee'.
As a result:
- was asked to deal with web selfservice which has no such option
- was asked for screen capture which was completely ignored
- only a few days later Rita informed me (at my demand) that she didn't do anything (surely prices were waiting)
- there are no comments were provided for such a behaviour, all my later communications were completely ignored.
Such a good service so easy broken by a wrong person in place.
Person which is lazy to open a browser to check an alternative deal.
Are they really trust to a screen capture which can be easy modified???
9 July 2018
Unprompted review
Reply from Auto Europe Nederland
Dear Kanareyki,
We regret to hear that you are disappointed with the service you received. If you find the lower price on our website you can modify the booking online yourself or a reservation agent can do this for you as long as the booking is outside the 48 hrs prior to pick up. If you find a cheaper price on an other website we ask for a print screen only to be sure we can find the exact same car on that specific website. If we can find it there and the conditions are exactly the same we will match the price. That is how it works. You also have the right to cancel the booking for free up to 48 hrs prior to pick up.
Kind regards,
Edwin
very good company
26 June 2018
Unprompted review
Always book my car via europcar
Always book my car via europcar! The best prices and customerservice is excellent, if you need them!!
14 June 2018
Unprompted review
top top top top
9 June 2018
Unprompted review
Altijd prima last minute deals
22 May 2018
Unprompted review
Great site!
Site works great. And as far as I can see you are the cheapest.
16 May 2018
Unprompted review
Renting inside vs.outside airport
I use Autoeurope regularly and generally I am happy with their service. This review concerns only one of the recent bookings.
The choice at Arlanda airport clearly stated - the car rental is at the airport. But the received voucher says now "shuttle service to the cars". Besides loosing valuable time, effectively I will pay for an extra day I won't use (I aimed to take a car shortly after landing and return it shortly before boarding; and therefore booked for the extra 3 hours costing an extra day of rental).
9 May 2018
Unprompted review
Reply from Auto Europe Nederland
Dear Mykola,
We are sorry to hear that you are not satisfied with your latest rental. The car rental is not at the airport itself but it will always be near to the airport. Your booking is for June so you have time enough to change or cancel the booking free of costs. Please call us to change or cancel your booking.
Kind regards,
Edwin
Auto Europe
Excellent rates
Excellent rates. It is worth checking your rate several tines before booking or wait for an offer.
One of the key selling points for me is the option to have your cdw reduced.
8 May 2018
Unprompted review
Been using Thrifty for the past 4 years…
Been using Thrifty for the past 4 years every time I go to Portugal, and it's always very good. Always get a quite new car, with few km's and the service is very good.
6 April 2018
Unprompted review
super service
4 April 2018
Unprompted review
Easy to use website and very good deals
30 March 2018
Unprompted review
Vele malen via Auto Europe een auto…
Vele malen via Auto Europe een auto gehuurd. Geen problemen en prima service.
20 March 2018
Unprompted review
fast and good prices
11 March 2018
Unprompted review
Don't worry be happy.................
4 March 2018
Unprompted review
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