autovia.it - Fiumicino Aeroporto Reviews 

The staff was professional, honest and efficient. It was also helpful. I got a brand new car with a great price. No hidden fees! I highly recommend

Only one employee at the service counter (competitors had at least 2) and more than 1.5 hours’ wait line. Car model requested was not even in the company’s car fleet. Tons of paper forms to be filled even if car was pre-booked online via Expedia and all information already provided. Very archaic and long process. Plus, employee blamed all troubles and false representations blamed on Expedia.

Good but extremely long waitinh in line for the car pickup althoug it was booked and paid in advance.

1.5 hrs and still in the queue. 🤬🤬 🤬 2 on desk and slow mo in extreme. Total waste of space. Use anyone else. Even got a quote for same vehicle from competitor for cheaper at the check area. Useless.

I ordered a Seat Leon or similar for the size, I got a Seat Arona, when I questioned it I was told it was bigger??? no its not.
I had to go into Rome on the way back the car started to lose power and seem to miss fire, We eventually made it back after sweating that we would make it back to the airport. I reported the fault to the person at the desk where we returned the car he seemed totally disinterested in my problem. It put a bad dampener on that day for me and my family, got no follow up call or feed back from the company.

I was charged a month after the rental for some unknown fee and one cannot call them because their number doesn’t work and they didn’t bother to forward any proof as to why their charge is valid. I never incurred a fine or citation and I actually inspected the car before returning it. From the time I arrived at their desk to rent a car, the customer service was slow and less than helpful. They found every reason to increase the web quote by $150. The guys who gave me the actual car were super unprofessional but I chalked it up to them being what looked like to me teenagers. I didn't fault them too much because I figured these poor inexperienced kids are just trying to make some money so I didn't bother with a bad review. But this unsubstantiated charge is proof of what 1,000 other consistent reviews say- that this place is a sham. Unfortunately for me, I hadn't seen these before I rented. This was their location at termini train station in rome on via Giovanni Giolitti

Our car was broken into and the lady gave us a replacement without a problem. Ver tv Nice!

We did not notice when we took the second car that the gas was on 3/4. I took a picture within 15 minutes.

When we returned the car, they did not acknowledge that the gastank was not full and penalized us.

What was more important is that the autovia employee taking in the car was very rude to us.

The car rental process was seamless. Car was in perfect condition. Drop off was easy. Grazie mille

They delivered me a car with a broken rear view and dirty, and no available options!!!

They cancel your reservation without notice, promise your car to someone else, but still charge your credit card for the full reservation amount if you are more than 1 hour delayed. It’s a total scam of a company.

After writing this review:
I eventually did get a refund after initiating a disputed charge through my credit card company. However, it is still upsetting the rental counter couldn’t have fixed the problem on the spot. I ended up having to rent through a different company and didn’t get the same vehicle, features, or price I wanted due to the shortened time frame.

Had no car seats what so ever and did not refund me for the car seat I booked and payed for. Car broke down on day one. Had to take a 3 hour taxi-ride back to change the car, did not receive refund for the taxi like they said I would. No one answeres my emails and when I call no one can help as they say they only help via email.

when we picked up our rental car at Rome airport, we had a very hard time to find your station. There were no signs or anything. We had to ask at another car rental service desk, where we could find Autovia. When we arrived there (parking lot on level 4), your clerk gave us difficult instructions, where we need to check in (on level 3, where we initially looked for your rental / check-in desk). We couldn't find it, so we had to get back to level 4 with all our luggage. It was very tedious.



When we finally got the paper work done (it was possible on level 4) and picked up our car, I was shocked how dirty the car was. It wasn't cleaned at all. You could barely see out of the front windows, as there were so many dead bugs on it. The interior was very dirty with nasty stains on the seats and even used tissues. This was a risk hazard and not a rental car.

I never had such a badly serviced rental car. Even in the most remote places on earth.

After we cleaned the biggest mess, we started the car and it told us, we need to refill AdBlue. I've never heard of it before. After contacting your service personal via WhatsApp, we were told, we need to refill AdBlue ourselves. That's very bad customer service. I googled AdBlue and that's something that should be added, when the car gets its service done - so that's something you (as the renter) have to do and not your customers. You wouldn't ask your customers to do an oil chance, would you?



We were forced to look for suiting gas station, that could help us and issue an invoice (as your service personal told us we would need for a refund). We drove to almost a dozen gas stations and wasted several hours of our vacation to find a gas station where the people understood English, where they have AdBlue and where they could issue an invoice. As we were located in a remote part of Tuscany, that was a very difficult task.

After handing in the receipt/invoice, Autovia told me that they want accept it?! I knew that was going to happen, as I don't speak Italian and had to communicate via Google translate. Very, very poor customer service

When receiving the vehicle at Autovia at Fiumicino airport, everything went well, the person who greeted us was pleasant. During our stay we had a problem with the tire that had do be reinflated every 2 days, and
adviser at Autovia directed us to a tire professional who did the repair and we continued and ended our stay quietly.

The process to rent a car was rather easy and transparant. Friendly and correct staff.

I send you a complaint ( pay back - ra 890730)
and you did not solve the problem, you did not even answer my mail

Easy to book on line and pick up car in the Roma Fiumicino airport great spacious car clean and up to date features.

Location was easy to find at Rome Airport. Young man who served us was polite and spoke excellent English. The contract was easy to understand and although the car wasn't exactly what we booked it was clean, economical and well equipped.

Pickup was easy, agent was fast and super helpful at FCO, car was clean and new. All-around great company to work with

Note: When returning at MPX, the dropoff is at an off-site parking facility and is not clearly signed

After pre paying for my multi-day rental months in advance. I had arrived a couple hours late from my selected pick up time. In this time the staff had decided to rent out my vehicle to someone else and charged me double to "upgrade " from a c1 to a c3. The optimorent company I had booked with did not have any branding at all on the rental location. Making is most difficult to locate. Trying to get a refund or to provide the company the opertunity to make things right. The desk had told me to contact the call center and the call center told me to contact the desk. After a few days of emails i was told my refund would be honored if i request it on the website. There was no such place on the website to do so and the communication had ended at this pont. Everything else was fine with the experience. It is just sad to see a company take advantage of their client's like this and it is just all around bad business